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HuluReviews 1,179

1.7

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
213
value
214
shipping
67
returns
75
quality
191

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California
1 review
4 helpful votes
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Disappointed
December 25, 2019

As I sit here during the holiday season searching for Christmas shows that we're once a routine part of free television programming, I am disappointed to find that none are available as a part of regular streaming. That Hulu would charge for these holiday programs is offensive. I have to pay or upgrade in order for my children to watch holiday cartoons.
The audacity for Hulu to show Friday the 13th part 1-12 at Christmas, but force me to pay to see them during Halloween is ridiculous! Understand that your customers will bail on you as quickly as they bailed on cable. Terribly disappointed and looking for other options.

Date of experience: December 24, 2019
Pennsylvania
1 review
1 helpful vote
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Is This My Only Option?
December 24, 2019

I subscribed to Hulu Live in September 2019. I can't give it a high rating. When I'm watching live, the screen often freezes or doesn't load. My wifi is over 100 Mbps. They increased the cost by $10, and the service got worse. I'm looking for another streaming service with live TV.

Date of experience: December 23, 2019
Florida
1 review
0 helpful votes
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Don't waste your money
December 23, 2019

They cost to much and there selections suck. And it's hard to contact them trying to cancel my subscription

Date of experience: December 22, 2019
Florida
2 reviews
0 helpful votes
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Hulu, Netflix, Prime and Disney+ have afforded me the ability to cut the cable PERMANENTLY! Even if they were all $100.00 Per year, it's still the better deal. I can remember paying $150.00 for cable and using less than half of the channels. Streaming tech has reached that sweet spot where almost anything is possible. Enjoy it while it last. If there is one thing I'm sure of it's, Large companies will "fix something" that isn't broke and completely ruin it. The library is Huge and diverse. The diversity is however a double edge sword. There is a Black and Latino category in the Hulu menu. Thats great, but what about everyone else? Arabic, Asian, Polynesian, Native American, White Etc? Have they done something to deserve being alienated? Probably Not, but to be all inclusive that's a LOT of categories. The same is true of LGBTQ+, there DEFINITELY isn't a "Straight" category. There is NO need for ANY of those categories (Race, Sexual orientation) IMHO. TV and Movie Executives have taken it upon themselves to include racial diversity & LGBTQ+ in almost all new programs and movies. If you are the type of person that can't look at LGBTQ+... TUFF luck. Before you get in a twist, I AM one of those people, but I have just accepted that it's not going away, so I just deal with it, or quit watching TV. All things considered I will NEVER go back to cable Hulu has a permanent place in my entertainment.

Date of experience: December 22, 2019
Minnesota
1 review
6 helpful votes
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No Good
December 21, 2019

It takes atleast 4 to 5 times for me to get logged in. Constantly says error, can hardly ever watch shows that I like because of errors or reloading issues. Get stuck, volume goes out, or I'll start to watch a show, and next thing you know, it's not even in the category I found it. ALL of my other streaming apps work VERY WELL WITHOUT ANY ISSUES AT ALL. So I know that it's not my internet service, or my t. V. Hulu sucks BADLY

Date of experience: December 21, 2019
Kansas
8 reviews
17 helpful votes
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They don't care
December 21, 2019

Having trouble with there service so i went to the website for answers. They say contact us but don't give you a phone number there feed blames my internet connection but my 63 other feeds work fine. I'm dropping my subscription. If a company is having problems it is one thing but not being honest about it is not acceptable. The service has never been great and with the price increase it looks like i'm going back to Sling

Date of experience: December 21, 2019
New York
1 review
4 helpful votes
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Empty promises
December 18, 2019

I can't give it a zero, went to Hulu cut the cord to save money like the advertisement an here they raise their prices. We don't get anymore channels why do we have an increase? They say it's cause the value no it's cause they see everyone switch to Hulu, an think oh we can make more money if we raise our price well now your pricing is back up with cable an there are more channels to cable so now I'm stopping Hulu. People look to save a buck with everything in the world rasing price an everything going up in price but our paychecks so way to be greedy like the other tv providers.

Date of experience: December 18, 2019
California
2 reviews
11 helpful votes
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Customer service has always sucked with this outfit, anytime I've called them they just shined me on even hung up on me once. They raised the price five bucks in January they are now jerking the price up another ten bucks so I will be leaving Hulu and going back to cable. I started with Hulu going back in the days when it was free and then paying for it happily but I'm no longer happy.

Date of experience: December 18, 2019
California
1 review
9 helpful votes
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They don't care
December 18, 2019

The service is trash, the interface is worse. They force ads in every spot they get, and will then argue semantics over ads and commercials being different. There are countless comments about how bad Hulu, and they just keep doubling down. Also, would it kill these streaming companies to add an already watched button?

Date of experience: December 17, 2019
Texas
1 review
7 helpful votes
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DISTASTEFUL
December 16, 2019

Hulu is forcing us Christians, and God fearing people to watch gay commercials. We see enough of that I'm movies and tv, but why should we be forced to see this? That is wrong and so inconsiderate. I have kids around and they unfortunately have to see that and I'm not ready to explain that. People should have a choice on what they see not you to decide for ya. You need to remove that forceful approach. It's distasteful and disrespectful.

Date of experience: December 15, 2019
Georgia
1 review
4 helpful votes
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Constantly buffering
December 15, 2019

100 mbps down, and it buffers constantly. I can't finish a single episode. The picture that is attached is of the buffering screen. I spend more time watching Hulu try to load, than i spend watching the actual content.

Date of experience: December 14, 2019
California
2 reviews
2 helpful votes
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Hulu is WORTHLESS NOW
December 14, 2019

Hulu used to be worth having... no good shows... have to get live tv to watch old abc Shows... some shows have one season... and its unpredictable how long something will be on hulu...

Date of experience: December 14, 2019
Rhode Island
1 review
0 helpful votes
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Hulu sucks
December 13, 2019

Nothing on. Pay for live tv hulu sucksnothing you want to watch can I say hulu sucks yes I can nothing u want stay away. Ok

Date of experience: December 13, 2019
Colorado
1 review
2 helpful votes
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The show's are good but my god can they chill with commercials!? Every 5 minutes I'm not kidding EVERY FIVE MINUTES. And even if you pay extra you still have commercials! Not worth it.

Date of experience: December 12, 2019
California
1 review
0 helpful votes
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Worse streaming app
December 10, 2019

Wayyyyy too many commercials. Cannot even enjoy a simple episode. I thought cable was bad, but Hulu is up there with them. I have streaming apps to avoid commercials

Date of experience: December 9, 2019
Mississippi
2 reviews
2 helpful votes
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If You Travel Forget It!
December 9, 2019

I bought the $60 / month plan where you can have 200 hours of digital DVR & fast forward through commercials however I travel a lot and Hulu will not allow me to watch my content on hotel smartTVs. This is asinine for how much money I pay. You can watch Netflix and YouTube Premium ad free on any device ANYWHERE! And I pay much less for those accounts. Get with modern times Hulu and make it mobile! So disappointing because I liked everything else about Hulu. I canceled my $60 subscription and signed up for YouTube Premium for only $15/month. MUCH CHEAPER! AND I can watch it wherever I want ad free!

Date of experience: December 9, 2019
Texas
2 reviews
14 helpful votes
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My wife decided to switch from Direct TV to Hulu to save money. Don't make the switch. I used to love skipping all of the time wasting commercials. Not possible thanks to Hulu. Also has programming issues. I have tried to fast forward only to have it go backwards about 15 minutes. Then makes you stay way behind and gives no option to get back. Hulu very much sucks.

Date of experience: December 7, 2019
Georgia
1 review
1 helpful vote
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Hulu Sucks.
December 2, 2019

Hulu cares nothing about fixing problems customers have complained about for years: 1)They stop recording shows before the end. You never see who got voted in or out. They cut it off! 2) You watch TONS of ads. Even if the special buys ended weeks ago, you still must watch. 3) Tonight a show I always record, is no longer in "My Stuff". I now must wait a FULL WEEK to see a news show! Wow! No warning re: changes. So Far, This is the WORST streaming provider I have tried. I've also had to call several times in the 3 mo. I''ve had them because of their ads getting stuck and freezing, so I can't watch anything! I'm paid up for 17 more days, but I'm quitting NOW. Nothing works reliably, esp. DVR which is how I watch TV. Shows! For their POOR service, they decided to raise the cost! BYE-BYE!

Date of experience: December 1, 2019
New York
1 review
0 helpful votes
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Hulu is overpriced! I hate how they don't have all of the seasons for some tv series and I hate that they only have crap movies if you cant pay $60.

Date of experience: December 1, 2019
Arizona
1 review
3 helpful votes
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Hulu SUCKS BIG TIME
November 26, 2019

We got Hulu plus to watch TV and they MAKE you watch commercials, you cannot fast forward during the commercials. I bet TONS of people cancel it. I HATE watching commercials, I dvr shows just to skip through them. We are going back to AT&T until the new streaming TV comes out. I know 12 percent that cancelled Hulu because of the freaking adds!

Date of experience: November 25, 2019