Ordered 4 identical items in Dec 2023. I called and was reimbursed in Dec for these items cause I DiD NOT receive any if them. However in FEB 2024 these items reappeared on my credit card. I called and was transferred to 3 different dept only to be told it would be reviewed. Found a message on my phone stating the charges will remain on my credit card and to dispute chgs with my bank. HSN is basically calling me a liar and this is totally unacceptable. I WILL NEVER SHOP AT HASN AGAIN...BUYERS BEWARE!
I purchased three items from HSN on line. The arrival time for the package came and went. I tried tracking my order on line. There was no information available. I called them and they said there was a problem with the order. Really? Several weeks have gone by. Do you think they could have contacted me? I could have purchased from another source. I will never buy from them. Do not waste your time. You will be disappointed.
I ordered a item that was on flex pay and was told that my order was cancelled because there was a possible problem with my credit. How can they run credit if they don't have my social? This company sucks they draw people in with the flex pay& let you down.My advice to you just buy the stuff outright.
The ONLY reason we ordered from HSN.com was because their site said they could deliver our granddaughter's gift by 12/22 - as we were leaving to spend Christmas with her on 12/24. I even got on chat with their rep a week before Christmas to ensure it would be delivered in time- and was told "YES, by 12/22". Turns out they didn't ship it for over a week after it was ordered. I have now been told it will be delivered by Christmas Eve. That doesn't do us any good since we will already be gone!
BTW - customer service said they would gladly accept the item back for a refund. How nice of them to give me a refund after they screwed up our Christmas gift.
I guess I will be going shopping tomorrow for a replacement gift for our grandaughter.
Purchased 4 Samsung Tracfones with 1200 minutes text and data. 3 out of 4 phones were fine. The 4th never worked even after spending hours with Tracfone. I tried to return the brand new phone back to HSN but after 30 days they choose not to be honest or helpful and will not take the new phone back. They kept my money and I am stuck with A new phone that wont connect. Land Pirates
I've been a customer of HSN for 20 or more years. Was like, 3 days late on my credit card payment. I've never been late before, ever. All they could do was take off 15.00 of a 27.00 late fee. I will never order from HSN again.
Absolutely the worst customer service ever and I will not ever shop with HSN again. I ordered my tv in October the 19th received it broken called and he said they will send a label to send it back. Waited a month and nothing. Called again this time she said I'll get it in 3-5 days... Waited and nothing called back and the guy very rudely said oh well looks like it will take another 21 days and hung up on me! What kind of service is this! Can't even use my tv and now I have to make the payments on my credit card because it's due but they won't receive to tv in time to cancel the charge! This is getting so ridiculous it's utterly frustrating how hard is it to send a return label! I was just going to get a new tv but not now! I want to cancel everything and will NOT ever order anything from HSN AGAIN!
HSN is now pushing their big "Free Exchange" offer! Forget it! I have ordered two products, a top that the sleeves reached almost to the knees, and DG2 Stretch Embroidered Jeans that were too small. I returned both, one to have my money refunded and the jeans for a larger size. They did not exchange my jeans, money was refunded on both items. This is a fraudulent claim. Your items are not exchanged, due to more shipping costs. Don't fall victim to this "Free Exchange" offer.
Why is there no charger for this price? My daughter & granddaughter live "off the grid" in Alaska, & I assumed for this price a charger would be included! What's wrong with this order? I am sick of being "ripped off" with on-line shopping!
I went to the website today to order an item where the sale ends today. As I was checking out there was an error message and was told to contact customer service. When I called them they looked up my information and said that there was another account linked to my address that is in bad standing so they have blocked my address. Come to find out the the account that is causing the issue was from my mother who passed away two years ago. So since this account is attached to the address of the house I inherited I can not shop with HSN until they get this other account blocked which will take 7-10 business days. So in the mean time I can not get the item I wanted that was on sale. What difference does it make on an address when I am paying you the money up front. So I guess this company wants to lose business all together. I will never spend my money with them again. Total BS!
I know their shipping time may take longer than expected but I love love love their customer service. I placed an order online and the package ended up missing. I called their customer service to address this issue and they immediately issued me a replacement with no additional charge.
Beware of HSN. If you order on flex pay, watch your payments very carefully. If you want to pay in full before your flex pay date is up, you will still be charged! They will show a credit balance on your account and then they will charge another payment and tell you you don't have a credit balance. They are rip offs! Their customer service is extremely combative and rude to say the least. I will NEVER buy anything from them again. For those that have not experienced what others have... you will eventually. I had a good experience at first too. Once they have you - then they begin their creative accounting with you and rip you off.
When I saw the camera, I like it because they said free return, but the return label it is the kind that I have to paid for it. I really like the camera but when I installed, the camera it was not charging. I tried to call but only machine answer. I paid 10.69 for the return. I never will buy from HSN again
Bought a gift for my daughter she was very excited about. 1st one broken and returned shipped. 2nd one was also broken. HSN would not honor the fact that # 2 was broken and I would have to pay for a new one until return received. When asked to talk to a supervisor the final reply was the "computer" would not allow it. Since when do computers run companies. Totally have lost my trust with HSN. No more shopping there for me.
Tried to establish my own account with HSN. They insisted on talking to my wife since she has her own account. Can't surprise her with a gift if she is included. Never seen such incompetence. BUYER BEWARE! Can't give less than one star or I would.
I love HSN, they have great products and I love the partial payment plan they offer on so many items. The partial payments are offered interest free and they're more than willing to accept returns if necessary.
They made an unauthorized transaction on my card for something I ordered but didn't receive. They say it was delivered but I didn't get it. It was most likely delivered to the wrong address because it has happened before. All I know is I DID NOT receive it and they charged my card (unauthorized). I will never buy anything from them again and will spread the word about them because they are thieves.
I have been ordering from HSN about 20 years. I've very seldom been disappointed in the product I've purchased. If I have had to return a product, they process it through their return shipping and I am issued a credit immediately.
They also have customer representatives which can answer any question you have very quickly. They are extremely helpful. I couldn't be any happier with a web site than HSN.
I love hsn. I have ordered many things from this site and have kept most of them. When I didn't like something I had no problem sending stuff back. The BEST thing about this site is Heidi Daus! I absolutely can't get enough of her work of art jewelry. Receive so many compliments every time I wear one of her pieces!
I watch HSN quite often. A lot of the products are helpful, convenient, sometimes gimmicky and most just junk. I ordered from them several times and haven't had any big issues with the service or products. My last order was the Bell + Howell Ultrasonic Pest Repeller. I was stupidly led to think this product would work because of the demonstration. Well, it doesn't work. Not for any sort of pest. Not even the ones mentioned on the show. The ticking light and sound is also not as "quiet" as they made it sound. It's actually really annoying at night.
Regardless, I didn't bother returning the item after having it for so long. It also took over a month for the item to even ship out from whatever warehouse was in. This was just my last experience that wasn't well, but I haven't had any other issues.
Overview
HSN has a rating of 1.4 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HSN most frequently mention customer service, credit card and phone number. HSN ranks 692nd among Discount Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members