HSN

I like some of the products. I also like the flex pay, which I call layaway while using. Some products come with extras that you don't receive in stores. For instance, I purchased an iPad, which I'm using now, I receive a keyboard, case and headphones. I can't get that at Walmart or Best Buy.

All purchases are not equal. My husband and I purchased all-in-one desk tops and his went out after 3 years. I think they were refurbished. You can purchase warranties, I'm not a big warranty person. However, their return policy indicates that they care about their customers. Box item; if you don't have your original paperwork, they will send you a shipping label, and send back!

By the way, I was researching a product to purchase on HSN when I ran across this site.

At first I thought they didn't care about my missing packages. But they're spanish and new so maybe they are not used to international orders and clients. I think they are honest and have good products. It's just the shipping companies that are terrible

Models showing shoes twist and turn with heel up in the air which kills the overall look of the shoe. You are not going to walk like that or stand in line at a store with your heel up in the air. Why does your people who show linens rub rub rub the products? Buyers can't feel the items so seeing it done is stupid and kind of turns me off even to the point of changing channels. Why do you consuntrate so hard on colors, which is unimportant, rather than quality of a product? For instance, laptop sales. You will tell the colors over and over but never mention brand of SSD or hard drive, I bout a higher end laptop that had hard drive failure three months in and when checked there was a $49 dollar Samsung HD but manufacture ask $149.95 for a replacement. So I was stuck with a $900 useless laptop.

Ordered a patriots t-shirt off their website. I guess it did resemble the picture but I was expecting something completely different. It was very poor quality and the decal looked like it had been washed multiple times, dull and faded looking. The size was also very awkward, not true to size. I sent it back for a refund and later found out they take $7.99 out of your refund for shipping, that is CRAP. Won't order from them again.

After reading their "easy return policy" I ordered a dress. Their return policy states full refund including original shipping and handling. Dress did not work out, so I returned it. There was a shipping label and tracking number included with my invoice, so that part was very easy. What I had a problem with is the fact that they charge a return insurance fee, that you are not made aware of until you receive your item and the fee amount is listed. I called and was told that it states that on their web site. I looked everywhere on their web site and even typed in "return fee", "refund policy" and those only took me back to what their policy openly states... full refund. Nowhere does it mention the return insurance fee. After arguing for quite sometime they agreed to remove the $7.95 insurance fee. Just beware that they do not offer a "FULL REFUND".

The most horrible website and company as ever existed! Stay away and never place any order from them. They canceled my order 3 times. No call or explanation at all. The worse customer service as I ever experienced. They are not able to explain why the cancel you order blaming on financial institution. They are working from home so no supervisor and you can't speak with any one who's in charge. ONE BIG NIGHTMARE. STAY AWAY!

I purchased summer shoes from them on September 2, they were suppose to be here 3 to 7 business days, we are now on September 22 and I still have not received them. I shop from hsn often but now I'm thinking maybe no more. I am very disappointed. By the time i get them it will be to cold to wear them.

2 items; many E-mails to recipient $ thru paypal for return address =all avoided to answer No return policy that enables customer to Return, Exchange. Get Credit for or Refund for any reason(mine =low quality both items, mystery material/fabric, No size label, content label, wrong size.
Only possibility is return China(mocking)or 15-20%"discount? A non (business)model providing low quality items w/o possibility of resolving after many E-mails with Santaplants, Hsn. Shop et al. Shipping 1-2 month. A Scam!

I bought a Wolfgang Puck Blender $300.00,3 yrs ago, I got it followed the directions fired it up 10 seconds later it broke. I contacted HSN and they said nothing they can do about it I had to contact the company that sold them. HSN did have the contact information handy. So I called the company and got a replacement 2 years later. Unpacked it and poured some water in the blender fired it up and it started smoking and died, I think it did last 3 or 4 more seconds than the last one. Needless to say I wont buy from them again it was a $300.00 blender that was worth $3.00 for a dust collector. It did a really good job as a dust collector also. HSN never called me to follow up to make sure I was taken care of, nothing just poor products and poor customer service. Ironically I bought a blender from Tigerdirect on a daily deal for 18 bucks and it works perfectly.

I purchased a retina a kit from HSN. Today. I was updating my credit card information when the rep said You don't have to order on line I'll take your order. Igave him the order and he charged me 7.65 more for the kit without telling me. I can't believe that he did not let me know the charge was more off-line. It might not make a difference to someone else but it really made a difference to me. I just can't afford to pay extra. Watch out for customer service rip off people on HSN

I purchased a Dell touchscreen laptop for myself. I received it, charged it up, and started it up. It is painfully slow. It does absolutely nothing quickly. It is SO frustrating! It irritated me to the point I just put it down and used my old computer.
Now I'm trying to return this darn thing. HSN said "oh no, it's past the 30 days. You have to contact Dell". Dell says, "since you didn't buy it from us, we can try to fix it." There isn't anything to fix. It's a poor machine. No customer service from either company. I had such a piss poor experience. Think twice before doing business with Dell and HSN!

I returned 3 things using the prepaid labels enclosed in the package. I was never given credit for my returns. I am shocked as this is the first time that this has happened in my 20 years of dealing with them. I am out of over $80 as they refused to do anything about my return. QVC is much better for dealing with as far as returns are concerned. In the future, I am warning everyone about their return policy and their ability to take your money and not work with you--at all.