HSN

I purchased an item six days ago. I received the item but was never provided with an order #, a receipt or other proof of purchase, credit card receipt, etc. I have contacted them over and over but since their rep neglected to get my contact phone/email, they are refusing to provide documentation to me. The item comes with a guarantee and is covered by their liberal holiday return policy but since I have no receipt, I am at their mercy if it needs to be returned.

This is HSN's error and they are refusing to correct it. I will never purchase from them again.

I have over paid for 4 items after being transfered 4 times between credit service and customer service and being lied to I am over paying $ 60 by the time all the partial payments go thru I'm done with HSN period spend hours on the phone. I was supposed to get partial refund for an item that was broken was still billed for and then overcharged for because now late because they didn't do refund correctly ordered $240 in items now paying approx $306 for said items... I'm done

I returned 2 ring doorbells in December, 2022. I have a receipt that someone signed for them at HSN. My account was not credited so I contacted them and was told the doorbells went to Amazon and there was nothing they can do. I have an active dispute which my credit card is handling. Never again will I order from them.

I am advancing people not to oder from HSN because if you live in an apartment or someone that has lived at that address before you had a debt they will not let you order. I don't think this should be so it is a separate account people with a different name, card, email, and most of a different social security number. You can tell that this is a different person not the person with the debt. And it gets better they will not hold the product in till the issue is taken care of. Thank you for not letting me order because of someone I don't even know, I really appreciate it. This is a company policy that should be changed or you are going to keep losing business.

I ordered an outdoor camera for $69 but was not happy with the lack of ease trying to set it up I followed instructions for returning but UPS charged me $15.34 to ship it back to HSN.
This was my first and LAST time I order at HSN

I watch an HP 770-663 item being presented to the consumer.

First, I just bought this computer and I am happy with my purchase. Thank goodness I did not purchase it from HSN.com. They are selling this item at a sale price of $729 normally $799 claiming this is the lowest price anywhere,

I paid $423 at a local popular store. What a difference!

This is one item, how many more are being sold with the same bull?.

I ordered a glassware set and several pieces came broken. Their website says free returns so I returned the set and asked for a refund. I got my refund and then I also got charged $9.95 of my $19.95 purchase for return shipping because the item weighed more than five pounds! If I had known I was going to pay for items I don't even have, I would have just kept the pieces of the set that weren't broken. Their website is a lie!

I purchased and item that came in 3 different colors. I order one in each color. When I received the email with my purchase and bank account total it was in one lump sum. When I called my bank for a totally honest question they told me that each item was charged individually. This is totally wrong on the part of HSN! We as the customer should be notified of this! Do they NOT realize that we are the ones paying their salaries!?

Once received my husband put it together and noticed rust and bent bars. I purchased this product because it was small enough to fit in our RV. We travel constantly year around. When I reached out asking for some refund to get this item fixed. I have to jump through hoops in order to have this issue resolved. The customer shouldn't have to jump through hoops it should be made easy if there is proof of issue which I have. I will no longer purchase anything through this company.

HSN is dedicated to good business practices. My latest purchase was tracked to delivery - but UPS did not leave the package at my address - do not know where it went! Thought HSN was sending a replacemen; but ten days later, my follow up phone call discovers they were on investigation mode, have not acted yet. They finally did send a replacement. The Curtis Stone Dura-Diamond and stainless steel ware look excellent.

Three week transaction> Nov 18 order confirmed, Dec 6 final arrival. Merchant is not going to bend backwards when merchandise is insured; meanwhile delivery drivers make mistakes. At least I do appreciate having someone on the phone to placate my
Consumer experience.

I have been a satisfied customer for over 2 decades. Most of my purchases have been in the following categories: 1) Home products such as towels, bedding, pots and pans, 2) Clothing, 3) Watches, jewelry, and handbags, 4) Skin care and cosmetics.
I have had very few disappointments and they have been addressed professionally and quickly. In most cases I received the replacement before I even got the return shipped back to them. In the few cases where my size or color choice was not available I was offered Spendable Cash credited to my account.
My favorite features are the Flex Pay which divides your payment into several monthly installments, and the friendly and helpful customer service. Because I had a 60 hour work week with long commute, they became my shopping life line! I find their quality as good as department stores with many name brands. No complaints whatsoever.

Ok so I ordered something to give HSN one more chance after several years of staying away. They promised me my order would be here by the 23rd and that Bose paid for the delivery so it could be here before xmas. I leave tomorrow and been here ALL day. Nothing came! Called and they said it's UPS, they have something missing from my address. Did they offer a discount or anything? Nope! What am suppose to do now? HSN sucks! QVC always rocks.

I was a loyal shopper with HSN for many years. After seeing an email from a Collection Agency, I called HSN and they said that yes, they referred my account to collections. It had been 7 days since the payment was due, my card was current and correct (same card from month before - nothing changed) and they made NO attempt to contact me with any issue! The CSR kept apologizing to me and said all she could do was refer me to the collection agency! That is NO way to treat a now former customer! Ironically, I had gotten an email from HSN - trying to sell me stuff! Unreal.

I spent nearly an hour and a half trying to set up an account online both through the website and the app. With no success except customer service being rude not reimbursing me for the time I spent trying to shop for my autistic son on there site and using their services. I even spoke with a supervisor who is equally as unhelpful! In the future I recommend someone going elsewhere such as Amazon or Walmart or even Target online but in short HSN is out for 1 thing... your money regardless of your satisfaction!