HP

Great laptop but horrendous customer service (India again) and poor sales persons. I came very close to mailing my $1265 custom laptop back to HP due to the salesperson lying to me and having to purchase additional items to install what they sold me. 1. The salesperson lied about the number of CD/DVD slots I would be getting. They told me 2 and there is only 1. I wanted two for copying CDs/DVDs. 2. He assured me that customer service would NOT be India but the Philippines. It IS India and twice I could not understand them and they could not understand me. 3. The salesperson sold me a "kit" to put a second solid state hard drive in my laptop. When I received it, I realized that I now had to purchase an installation kit. 4. HP does not publish adverse reviews, so do not go to their site for reviews. They cherry pick what they want you to see.

The computer gets 5 stars while sales and customer service gets 0 stars. This averages to 3 stars.

My HP Officejet Pro 9018 All-in-One Printer could not scan or print any documents. I called HP customer services for solution. Talked to 3 individual persons including 1 in the Instant Ink Section at the very beginning.
Finally I was switched back to Kyle, a Instant Ink Support Specialist. She listened to my concern and walked me through the recovery process. She is so knowledgeable about her company products. Me and my wife was so happy that our printer works once again. Thank you so much Kyle.
This is my case number: *******003

I have two of these printers with the same issues. This printer will freeze when it is out of paper and will not recognize that it has paper when reloaded without a complete reboot, purge, and capacitor discharge. It's not worth buying.

I recently got a HP laptop as a gift and I've had a few issues with using it. It takes a while to boot up, up to several minutes. Sometimes it freezes during startup and runs slow thereafter. However, it does have plenty of RAM and disc space.

I purchased the computer a little over a year ago, it is very slow, and I think that maybe something didn't go right when I turned it on for the 1st time. I talked to customer service while I still had a warranty but they could barely speak/understand English. I had to explain the situation many times over and it was never resolved. I think that it would be a good computer if something hadn't went wrong initially. I wish that I could have understood the customer service rep better. Also in fairness to HP I am not super tech savvy. I do own a printer/fax/copier from HP that I love.

This mouse is very good i think, but for its price not the best. The mouse buttons move around annoyingly. The mouse is very heavy and the sides are not grippy, so if you like light weight mouses i wouldn't recommend. Good things are that the mouse is very comfortable and the side wings are removable so if you don't like them you can just remove them. Very fast response time. Its very effective at fps games like cs: go. If you have a couple dollars spare i would recommend but for a budget setup, well no. Good mouse overall.

Poor Customer service! HP used to be good but now they have changed their policies regarding Cancelation of orders, returns, they don't even honour their own prices that changed. They are taking forever to ship orders for e. G I made my order on 10th of December and they are showing shipping on 7th of Jan than another a week or two to deliver, that's ridiculous. So I had to end up canceling the order, now they are telling me I can't cancel since it's processed, I mean seriously HP? This order is just received and not even assembled yet nor even shipped. Now I know the shipment is coming from China not U. S, same like Ali express or Ali baba or wish. I am still giving them 3 stars because they are ligid. My order # is H*******

Purchased a monitor on July 24,2024, but it turned out to be defective. Raised a case with HP on July 29,2024, expecting a suitable replacement. However, I received a 3-YEAR-OLD monitor as a replacement, which is OUT OF WARRANTY!
My original purchase details:
Serial Number: 3CQ*******C0

Replacement Monitor Details:
Serial Number: 3CQ*******YK (out of warranty)

The salesman at Best Buy encouraged me to sign up for the free ink trial where HP tracks and sends ink as needed. However, when the period ends in 6 months if you haven't used the cartridges up they no longer work. Even if you have a new one not opened. This plan only useful if you make lots of copies which I said I did not and he encouraged it anyway. Now I have to sign up for monthly fee extension or go buy a different cartridge and throw mine away! Totally wasteful and environmentally bad! Also false advertisement from Best Buy. I am still using the original cartridge.

This company sold me a monthly subscription for ink. I cancelled it when I realized I wasn't using it. They actually locked my printer when I stopped the subscription. They are demanding I return my full ink cartridges which I paid for, and want me to buy different ink cartridges. There is no way to contact customer service about this. Instead I will toss out the printer and buy from another company. DO NOT BUY HP!

I ordered a computer from them which I later requested for cancellation prior to it being built. HP refused to cancel it both through their live chat and email and shipped it anyways so I refused the package. It was returned to shipper and I still have not received my money all while having to open a dispute with my bank. HP is a terrible business with horrible customer service and logistics, if you want your money stolen then feel free to shop with them. They're also attempting to charge me extra for the return so it shows how dishonest they are.

6-11-24
After going round and round with HP over this defective laptop, they shipped the 'smashed by them' unit back to me and have done nothing about correcting it. NOTHING.

$8,000 of junk is what I have now. DO NOT BUY from Hewlett Packard (HP).

DO NOT subscribe to the HP Ink replenishment service. If you cancel, you will have to remove the ink inside your printer and purchase new ink. You'll get an error message "Incompatible HP Instant Ink Cartridges". I sent them a giant amount of money with the monthly fees for ink I could've purchased for a lot less. Customer service is not local to your country, of course, and therefore no help. You don't get any return label or warning the existing ink will stop working. See my screenshot, ink is nearly full and now will be wasted. HP has become a scam company.

Our office purchased a brand new printer last year and have nothing but issues with it since the day it was delivered. HP refused to replace it. We have had their service partners come out on four separate occasions and not one has solved the issues with the printer. A couple of the techs agreed that HP should have replaced it, however they have submitted their reports and HP still refuses to do anything to remedy the situation. We will never purchase another HP product while I am with this company. The company lacks integrity and does not stand behind it's products.

Your customer service sucks. You need people that understand English and speaks English. I'm asking for one thing and he is trying to sell me something, instead of fixing my issue. Now I have to figure things out for my self😡😡😡 useless!

Ordered a laptop, once complete you can view your order in My Cart, there you will see an expected delivery date. HP will lie to you that this doesn't exist, I have proof (see attached) and their customer service denies this! Buyer beware…never will I purchase from them again!

Hp sells you stuff with fake warranty they can't fix it. It is a company with only a name. It creates a blue screen all of a sudden after you bought it and they won't even be willing to do something about it quickly.They then waste your time and effort instead of fixing the pc. It should be given a zero star rating.it has poor customer services who say they know everything but don't know nothing, they can't even fix there own problems.I used to like this company but now a days it is turning extremely bad and I am disgusted by the way how they treat there clients and how they offer services. Very disappointed!

Worst purchase ever. Was directed to site where verified individuals would get a frontline hero discount. I thought wow, what a price. Purchased. Gave way of tracking the process. Yet it is exactly the same as anything shipped from China. Bogus. Purchase 4/26. Nothing changes in status until the day it is supposed to ship. Changes to being built and tested that day. 5/10. Then says shipped. Which really meant. Built in China, shipped from China, delayed in China, and now very late for a birthday present. Purchased under the context of frontline hero. Did they sell/give all my info to China too. Yes they did... I would not recommend anyone purchase from HP. Not a thing.

Bought an HP laptop that was the worst computer I have ever used or owned. He cut it on it takes 20 minutes to pull up at least 15 to start. It takes three or four minutes to full up email nothing works right. I was so frustrated with it I put it aside in a computer bag and use my phone and laptop from lunch just to not be frustrated with this computer anymore. When I finally got it back out and called HP and ask them to please fix this piece of garbage or buy me a new one trade me they told me my warranty expired 5 days ago and that they would have to charge me to fix their problem from the very beginning. Unbelievable. This will be the last time I ever make a purchase with the company that I saw offers and awful product and no quality customer service. It's tough to buy from someone who will stand behind what they put out. HP has lost a buyer.