HP

Passed around and ignored for two hours, then told to call back tomorrow. Unacceptablely bad response time. A person was on the line at 1hr and then 90 mins. Such a long delay between responses we got nowhere

I went to the local Micro Center and looked for a printer to replace my old one. I reviewed many printers online, and decided to purchase an HP Model 6100 All-In-One printer, Micro Center had one "Opened Box" with a discount. I bought it, and went to Walmart bought two ink cartridges, and took it home, set up all the cables, turned it on, The unit could not find the ink cartridges whether in USB cable mode or in WiFi mode. Tried it again and again, no luck. The next day, I returned the printer to Micro Center. It wasted me two days of time. The old best technology company - HP is no longer the best. Finally I brought an Epson Printer, It works great.

I purchased an HP printer in 2023 and initially used the ink cartridge that came with it. After that, I switched to third-party ink, but I did try HP's Instant Ink program for about three months. However, I found that the plan wasn't a good fit for me, which was roughly 8 months ago. Since then, I've been using third-party ink without any issues.

Last week, however, HP pushed a firmware update to my printer, locking me out unless I used their ink. I was informed that I had somehow enrolled in a program that required me to use their ink, something I wasn't aware of. Now, my HP printer is essentially useless unless I'm willing to pay $87.99 for HP ink, compared to the $47.99 I paid for third-party ink.

I strongly recommend staying away from HP due to their anti-consumer practices.

I have used HP in my tax practice my whole life. This year, 2024, i have bought 3 brand new hp printers, none work. Cannot get them setup cannot get them to print. The last one was little cheap one hoping that if it didn't fly satellites maybe the mf could print. Who in business has time for this

I wish i could give them zero stars.

UNDER NO CIRCUMSTANCES SHOULD YOU BUY DIRECT FROM HP.

I bought an OmniBook on a Black Friday 2024 deal. Less than 1 week later and whilst still waiting for the laptop to arrive, HP have it advertised at a cheaper price and refuse to refund the difference. They claim only 1 coupon per order.

Try to return it, they threaten you with a restocking fee.

Most horrible customer service ever. I have been an HP customer for over 10 years and I currently purchase HP ink for my printer/scanner. I had to update my Wifi password and now the scanner won't connect. I know it's a simple fix but HP WON'T HELP a valued customer because my printer/scanner is past their window of customer service? It was working just fine and I've changed my wifi password before and they walked me through it no problem. Now they won't help AT ALL to get my scanner reconnected...instead they told me they'll give me 15% off on a new product. It's not broken! It just needs a basic troubleshoot. I've tried to call HP for the last 2 months and today was the first day I actually got a human. Their automated system won't let you past and won't read the serial number correctly so you can never get through. So incredibly FRUSTRATING and extremely terrible customer service. You'd think they would want to take care of such a long time customer so they will be a returning customer but they obviously do not care. This has put me way behind in my work. I will work on becoming a NON HP customer in the future.

Hi, I bought new 17" hp laptop with touch screen 8 weeks ago from Best Buy. I took back to Best Buy right after I discovered touchscreen does not work. They fix but 1-2 days later it stops working again. I took back a 3 more times and same thing happens. It will work for only 1-2 days and then fail again. Best Buy refused to take back laptop and replace with new. They said they can't fix and call HP. Contacted HP tech support and they did diagnose problem over phone and started working. Next day it failed. Contacted HP again and ask for new replacement and they refused. They said I need to send in for repair and if they can't fix they would replace with new. I sent in for repair. I received back 11/12/2024 and working. Two days later (today) it failed again. I called hp escalation dept and they refuse to send me a new laptop. They want to send me a loaner and for me to send in for repair again. This will be 7 repairs on a 8 week old laptop. I keep spending gas money on taking to Best Buy and to fed ex. This is a LEMON! I sent a message to CEO of hp and we will see if he will actually respond. Otherwise I will need to take them to small claims court and write several reviews. ANY SUGGESTIONS? Thank you

HP takes advantage of customers by refusing to show terms and conditions until AFTER you have installed your product and can not return it. They then extort you for money to use your own printer you have paid for for $1.99/month or they will put a stop hold on your printing activities. It is a scam and fraudulent practice. I tried calling to resolved the issue and the agent on the line told me they'd find a way to end the call with me because they were frustrated. He then took an arbitrary comment about Mother Theresa and said I was being racist and hung up. Don't buy HP products unless you're a huge fan of 1984 - they'll email you to let you know they keep track of what you are printing, so pray you're not printing medical sensitive information.

Your printer cartridge id method FAILS and it blocks legit cartridges from use...repeatedly! Even when I've taken the steps to turn it off! The cartridges are ridiculously expensive and don't last long at all. NOW the ability to scan to my computer has failed due to your 'lovely' updates and locks my all-in-one printer up and YES I've tried your suggestions. I have been a loyal HP purchaser, BUT I've had it! Never buying your products again. Things like replacing cartridges, printing, and scanning should literally be a one button process and you have so muddled it...EASY-of-USE is clearly something you are not familiar with or you just don't care about your customers!

The hinges on my Envy broke despite light use. Geek Squad could not fix. I finally sent it to HP for repairs which cost about 60% of the original price. They explained I would need a whole new case. But when it came back, I could see the old scratches. Then the keyboard failed perhaps a month after return. Covered by repair? No. What's more, I was told there were no spare parts available. So it's junk. I have written 4x. No response.

I own Elitebook for my daily work 50-60 hours a week, it is 2.5 years old machine already visited official service 2 times due to warranty issue.
Now, there is electricity shock on the computer whenever somebody touches me if I am working.
CS team tried to escalate the case but local representatives only follow official guidline, "go and check with nearest service since warranty is over' What?! A computer is 5 months after warranty expired and they cannot even make diagnostic on such a safety issue. Avoid! I would spare this one to another brand. They better focus on product not FB posts and such.

I purchased a HP DESKJET all in one Printer on September 3,2023 and from the first month the printer starting to give trouble and I had to contact them for tech support several times withing 3-4 months. And they try to fix the printer unsuccessfully. But refused to replace the printer even thought I have warranty that don't expired until September 2025. I had to get my Attorney's involved with the matter. And they advise me to file a claim in the small claim court in my city and state and have the Marshall served them. Wish I did

I used use hp but no longer. No customer support, not even a manual!
DO NOT, and I repeat, DO NOT use HP for anything. They are the absolute worst!
You will have a frustrating time and waste hours of your life trying to even talk with them. Avoid at all costs.
The worst company we have ever encountered,.
Save your time, go play with your kids, get drunk, whatever but DO NOT USE THIS COMPANY!

Lousy computer, lousy service, lousy care package. Goose chase after goose chase, zero result on repair. Waste of your time, time after time. Chasing phone numbers, put on hold, get transferred time after time. Require frivolous info about you and your computer, dates, type, price, S/N... If you want run around, they get you going on the run to eternity.

I will continue to post on every blog known to man that HP has the WORST CUSTOMER SERVICE EVER. Case Number *******733 - has been Created CRM:*******948

I used the instant ink for a year or so, then got very sick and had to stop all work. I called HP to pause my service, they did it for a few months, then turned me back on with NO KNOWLEDGE OF MINE. I must have paid months of ZERO VALUE monthly printing. Now I want to REALLY PRINT something and they want to charge me MONTHS OF NO USE in order to turn my printer on. I WAS ON THE PHONE WITH EVERYONE THERE FOR HOURS AND ALL THEY DO IS READ DIFFeRENT WAYS TO NOT HELP ME. I will continue to post on every page possible until someone actually calls me back. I will send hundreds of emails and posts because it is SIMPLY NOT RIGHT TO HOLD CUSTOMERS HOSTAGE and that is what HP is all about.

After more than 2 hours on the phone with an HP rep who did remote access into my printer he and his supervisor refused to provide a replacement printer and I still can't use it. It has 8 months of warranty left! Completely unacceptable! Just pass the Buck and blame spectrum! Do yourself a favor by buying cannon and NOT HP!

After purchasing a HP 8024 Pro printer I could not get the test page to print, each time the paper would end up crumpled inside the printer. I took the printer apart to find a disgusting pair of cotton gloves, one rolled inside another, jammed into the paper tray of the new machine. The printer was completely sealed and boxed. The nature of the gloves being rolled inside each other means these did not come off by accident but were rather left in the machine by design or through negligence.

In any case I complained, hoping HP would see that this is unacceptable service and offer at the very least an explanation as to why this happened. Despite complaining by phone, email and whatsapp the company have not responded and frankly do not seem to care.

Having spend thousands with HP over the years this is incredibly disappointing and reflects their attitude to loyal customers.

After spending so much time waiting for support on my telephone, I was finally connected, only to be disconnected 45 min. Later with no call back.

The next day I started over, this time with the chat feature. The helping person was extraordinarily slow asking questions that had already been established i.e. Serial number, mac or pc, phone number etc.

After we finally got to the heart of the matter -getting OCR feature to work - she said "you don't have that feature"--yes I do! I asked to speak to her supervisor. She said they would call me back. I waited all day and never received a call back.

I ordered a computer from them which I later requested for cancellation prior to it being built. HP refused to cancel it both through their live chat and email and shipped it anyways so I refused the package. It was returned to shipper and I still have not received my money all while having to open a dispute with my bank. HP is a terrible business with horrible customer service and logistics, if you want your money stolen then feel free to shop with them. They're also attempting to charge me extra for the return so it shows how dishonest they are.

Our office purchased a brand new printer last year and have nothing but issues with it since the day it was delivered. HP refused to replace it. We have had their service partners come out on four separate occasions and not one has solved the issues with the printer. A couple of the techs agreed that HP should have replaced it, however they have submitted their reports and HP still refuses to do anything to remedy the situation. We will never purchase another HP product while I am with this company. The company lacks integrity and does not stand behind it's products.