Overview
Hoveround has a rating of 3.8 stars from 619 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
I have had a Hoveround for five years. They notified me that it needed to be replaced and then took the lead in making that happen. They not only worked with me, but seamlessly with my physician and my insurance provider. Once approved for, they got my new chair to me in less than a week. In addition, they periodically checked in with me with updates during the process. Could not ask for better customer service.
From the beginning of the entire process to the end, the hoveround team provided all the help I needed
In order to gather the qualifying criteria for my MPV5. They were responsible for all communications with my doctor and his staff. I was immediately informed when my insurance affirmed the approval and my electric chair was delivered the very next day. I am a happy customer.
I had an excellent experience with Hoveround. Their representatives were very helpful, on the phone and at home. I received my Hoveround in a timely manner and was not rushed by the Tech who delivered it. He was extremely patient and thorough with his presentation. My Hoveround has made a wonderful world of difference in my life!
How come your batteries never last anymore. My wife first got your chair in 2005 and it lasted very well for 7 years. Then she received your new chair mpv5 and the batteries are absolute junk. They never last they have had to be replaced 3 times which takes you weeks to come out and replace. I am going to use our FSA to buy a brand new chair from someone NOT hoveround. Also I promise I am not the only customer you will lose. It's just a given with shoddy materials and awful customer service. I complained and asked about the batteries not lasting and the man on the phone just replied in a non empathic way that batteries sometimes are bad. Yeah several times. You lost us. Thanks for the time we had but now I must dump you.
The first girl who had an attitude demanded my mom's SS# to verify Medicare benefits. You don't need that, just her medicare #. I asked for a supervisor and she hung up on me. I called back and asked for supervisor and Nicole said one would call me shortly. NOT QUITE. I got a recorded message telling to call their main number. I will not get on an unprofessional merry-go-round. I will take my business elsewhere.
I love the hoveround wheel chair, it's dependable, comfortable but I can't say anything good about the service! My axal is bent & in desperate need of repair. I've been waiting a month for service! This is inhumane!
Linda, we are so sorry to hear that you did not have a more positive experience with us at Hoveround. We value your feedback and always strive for improvement. Please contact us at 941-800-5180 and we’ll be happy to address your concerns.
This has got to be the worse customer support for a product I have ever had to deal with. Customers who use your equipment NEED their equipment working. I have been waiting for replacement batteries for my mobility scooter for 6 weeks. You send a repair person to my home to 'fix' it who has never seen or worked on a mobility scooter for which I had to pay $125.00. Your customer support employees are rude and could care less if your problem gets resolved. There must be no communication between the service and insurance dept within your own company. Very disappointed and frustrated. I NEED MY SCOOTER FIXED!
I had the displeasure of dealing with two departments, technical and sales. I am not normally one to write about issues or give low ratings, but if this were my business I would want to know. Technical mishandled my battery order so bad I asked for a manager (which the tech tried to refuse to even have one call), I was given misinformation and even a lie by the tech, and I wasn't told till the batteries were sent to send that there would even be a cost. As far as ordering a new chair, I truly felt I was nothing but an account, and as soon as they got the doctor's mobility review I was told it wasn't written right, get another review, till then good-bye. Thanks for the lack of help and answers to my questions is what I was left feeling. I would be happy to explain more if you are interested feel free to contact me.
Maybe I've just been lucky and got a chair that was made on a contented worker day. I love my Hoveround and have had only one small problem with it. It's 14 months old and has had medium usage. Something squeaks that sounds like bushings that if it gets worse I'll have to have it looked at. Here's a note for people about to get one. Get hard rubber tires that you don't have to air up.
We have been waiting for parts for our chair for 2 weeks, and when said parts arrive we have to find someone to put them on for us as there are no technicians local. This is not a good way to run a business. There should be more timely delivery and someone to install new parts. I give Hover round a fat 0.
I have been waiting for a service visit for batteries for my husband's chair for almost 2 months. He was told they have the batteries but don't have a screw which has nothing to do with him being mobile. This is the 3rd time we have waited for unreasonably long periods of time for service. If you are reading this I would find another company who is more empathetic to their customers needs. My next step is to a lawyer or better business bureau. No wonder I see less commercials for this company. Unacceptable service!
Easy to work with. Excellent customer service.delivery was easy.
Willard, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
Would give a negative rating if possible--a 1 is too high. Recently tried to replace my power chair; it was a nightmare! They brought me a larger chair, even though it doesn't fit in my house, because I was 3 pounds over the weight limit of my old model. Was told by several reps that if I was rechecked and was even just AT the weight limit, they would replace it with my old model. Two weeks later my doc certified that I had lost 4 pounds and was actually under the weight limit but when I then tried to exchange it, they told me I had to be TEN lbs UNDER the weight limit. This was never said by any previous service reps. Tried to blame my insurance who had already ok'd replacing the smaller chair. BEWARE! Once they've sold you equipment and have your money, they do not care and will apparently tell you any lie to make returns/exchanges impossible, no matter what they've said previously. I would NEVER recommend Hoveround.
Thank you for your feedback Judyth. Your privacy is very important to us, so in order to protect your information please give us a call at 941-800-5180. We would like to learn more about your experience and do everything possible to make sure you are completely satisfied.
The lady I talked to on the phone was great and very good at setting everything up, and giving me all the information I needed in getting my chair and making my doctors appointment! Then when I chair arrived the person was real nice also even when he came to check my home for the insurance! I am well Pleased and well tell everyone about the service that was given to me from Hoveround!
I was expecting this power wheelchair request process to be involved and lengthy. Instead of months it was only a few weeks before I was notified that my chair was ready to be delivered!
Buster, the delivery, set up and proper wheelchair use instructor, was top notch! He made it easy to understand how to properly get seated, buckled in and maneuver using the joystick controller. Taught me how to park it, dismount, and connect the charger.
I am really enjoying the comfort and freedom my Hoveround chair provides... and it's made in the USA!
I never got my equipment through them. I was told by a representative that it takes almost a year to get through their process. All of the representatives are not on the same page. I went through another vendor and had my power chair within 3 months same insurance and all.
Terri, thank you for taking the time to share your experience. We care deeply about our clients and their satisfaction is very important to us. We would love to have the opportunity to address your concerns and better serve you in the future.
In accordance with state and federal privacy laws, healthcare providers are precluded from commenting in public or on social media sites specifically regarding a client’s treatment. We ask our clients to contact Hoveround’s dedicated support team so that issues may be addressed in a professional and timely manner. In order to protect your health information, you can reach Hoveround’s dedicated hotline staffed by resolution specialists at 1-800-964-6837 or by email at info@hoveround.com. Thank you, have a great day!
I asked how much it cost so i could figure out my copayment. Not willing to reveal the price so I have to wonder what else they don't want to reveal. Won't tell me where I can test one out to see how it works and if it's worth the cost.
The man that came out to deliver my machine was very knowledgeable about how to operate and care for it. He explained in layman's terms that I can understand how it worked and demonstrated its capabilities.
Chair is falling apart in 2 years. We think we were given a used chair, for a new one. When we checked the batteries after 3 months, one was disconnected. The controls have gone bad, and a motor is going out. No help from the company. Go elsewhere.
My operator was very polite, helpful and put my needs first by asking me what I need including extras for my scooter and calling my Dr. for me to get my scooter to me as fast as possible!
Definitely happy I called Hoveround!
Richard, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
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- Sarasota, FL, United States
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Business History
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nancy, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!