Overview
Hoveround has a rating of 4 stars from 618 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
Was very satisfied with the lady helping me and very polite. I wish more people like her were around to help answer questions and explain all details. Thank you for hiring people that know how to take care of customers.
This company is terrible, their power chairs are garbage. My chair had to be serviced constantly. Their parts don't, they put, garbage parts in my chair. It takes forever for them to get the parts and left me non mobile for almost 2 months. Their customer service reps are rude and nasty. The technician Mike, was not friendly, always came with major attitude, when coming to fix my chair. Avoid this company at all costs. I'm do for a new chair, and have taken my business to a new company. Customer service people are nice, they had my chair approved within a week, I'm waiting on delivery now! Now, it's how it should be…..
My Mom (Helen Marks) got her Hoveround and it is wonderful! I can't tell you how impressed I am with your company. I made a simple phone call to inquire about the chair; I was told that Hoveround would take care of Medicare and her Blue Cross supplemental insurance. Literally the only thing we had to do was wait for it to be delivered. The delivery person was excellent, kind and patient. Thank you so much for everything!
I'd say their service is horrible but when they never respond to emails maybe it's really non-existent. I've called and was put on hold, after 18 minutes I hung up. I've emailed twice (using the address on their website) over the past two weeks and no response. And this is when I want to buy something. I've moved on to something else.
Thank you for taking the time to leave us your honest feedback Bill. We are very sorry to hear that you did not have a more positive experience with us at Hoveround. We always strive for improvement and will pass your comments along to our team. In the meantime, please contact us at 941-800-5180 if there is anything else that we can do to address your concerns and make things right.
The hoverround was easy to get accustomed to because I already had experience with a motorized wheelchair.
Ken, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Impressed with the people I dealt with on the phone - polite, obliging, and knowledgeable. I followed their direction and moved swiftly with my doctor to hopefully secure the scooter which he recommended. A month has now passed, and I've never heard from your company again!?! An update would surely be appreciated, or have I fallen through the cracks?
Hello Carleen, thank you; we appreciate your feedback! If you’d like to speak with us further about your experience, please contact us at 941-800-5180.
Spoke with Hoover round representative about updating my scooter as it just turned five years. Advise that was to have a Mobility exam done with the doctor. Advise will fax out exam form to doctor for him to fill out. Doctor has not received any paperwork from representative or Hoveround. Just cost me one doctor's visit plus I'll have to pay for another when he gets the paperwork. Trying to contact representative on Monday morning on hold so far 18 minutes
I order two accessories for a friend two months ago, but the items never shipped. I called Hoveround support three times, and got the royal runaround, no answers, no help. Instead, they just keep promising the items are on their way. But what's more irritating is they charged my credit card immediately on ordering and did not advise me that the items I ordered were not available. They should change the name of this company from Hoveround to Runaround.
I would like to thank and Appreciate the hoveround staffing for their services and support in helping me receiving My Power Mobility Chair. It was Delivered in a respectful manner., I also like to thank the Delivery Guy as well. For such a outstanding Job. Thank you again hoveround I will let others know that y'all are a lovely respectful company with love showing people that y'all Care... Appreciated Your's Truly
Mr. Reginald Barksdale
Reginald, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
The young man who delivered my new chariot was very informative! This new chariot is a dream, and I can now move around much better. Looking into getting me a cage that hooks onto my car, so I can take over to my daughter's house on holidays. I'M FREE!
I received my hoveround scooter in 2005 and it's the best. They replaced wheels & batteries when needed. I'm very happy with it and the people that helped me, and I'm hopefully getting a new one soon.
In months charger went bad. Told will send replacement right away. Just informed needed drs. Approval for what? It's a bad charger. Their product didn't hold up. Rude customer service and still no charger. Will not recommend!
Hoveround took very good care of me. They met all my needs immediately. I called them and in just a few days they had my problem solved. I'll never use another company for my electric wheelchair needs.
Worst company I have ever had to deal with 11 months still no chair same two answers Everytime I call so called customer service 1. Still waiting on papers work from you pcp 2. Got paper work will call you in a few days with final shipping info, 2 weeks later I call them back to item 1 and so forth 11 months what a joke this two bit outfit is, I'll buy a used chair screw hoveround!
William, we are sorry to hear that you did not have a more positive experience with Hoveround. We value your feedback, always strive for improvement, and will pass along your comments to our team. Please contact us on our hotline at 941-800-5180 if there is anything else that we can do to address your concerns!
Well it all started when I received a letter from Hoveround informing me that I may be eligible for a new Hoveround Chair. Although we've just started the process. I'm very excited and grateful that Hoveround is there for me.
Melvin, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I find it difficult to steer straight without running into walls and open doors. Why did you place the pouch on the right side when I specifically said I was left-handed. The joystick, if possible, should be placed before the "On" & "Off" button to avoid getting clothing caught on the joystick.
The seat is very comfortable.
I had an excellent experience with the Hoveround Company. They sent a letter to my Doctor that he filled out. When Medicare approved the purchase they called and delivered within a week. Kris the customer service representative was a jewel. Very helpful and knowledgeable.
Praying it all goes thru and I fully qualify. Thankyou! The pain I feel in legs get worse as I walk. Long periods of standing also get my ankles to swell. This mobility device helps many. I believe it will help me too. Thankyou!
I would like to thank Keith for taking the time to help me feel a little bit at ease with operating my hover round. He did a great job and had a lot of patience with helping me feel good about myself. Thanks again Keith. Karen Nelson
I tried to get a power chair for my elderly mother and after 1 month it still looked like it would take 3 weeks. So I asked if I could simply pay for it up front and get reimbursed through Medicare. They told me "NO". I then called Medicare to find out they lied to me. Medicare will reimburse 80% with a doctor's prescription. They are a horrible company to do business with. I ended up getting a better model at half the price.
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- Sarasota, FL, United States
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Business History
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wendy F., your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and we're glad you found this to be the case. If you have any additional needs or questions, please let us know!