Overview
Hoveround has a rating of 4 stars from 618 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
Customer service reps were competent professional and polite. They listended to my concerns, and worked with me until all my needs were met
They was very efficient with calling us and very helpful with making a doctors appt and filling out all of the paper work for us.
They contacted my Dr. While they were on the phone with me and they scheduled an appt. Very courteous and helpful.
Great Hoveround and very needed! It took awhile to get mediaid to approve it, but once the approval came in it only took a week to get my chair!
I made the right choice. Only had to only go to my doctors once, they took care of everything elce. HAPPY BILL
The person was very polite and very informative about the Hoverround. I'm looking forward to getting it and using it.
Samantha was very friendly and well knowledged very clear and she was most helpful and patient! Thank You Samantha
I understand a lot of these patients as im one that you have also jerked around NEVER AGAIN i wouldnt send my worst enemy here. I hope when people say their getting a new power chair i hope thats true because while i was watching a video on this guys ipad he rolled a wheelchair in my door no box no wrapping they didnt even measure to see if it would go through my doorways i got mine through medicare and insurance doesnt have a rep that comes out to see what their paying for just one of many issues when you hire professional's i would love to contact them but the bottom line is that nothing will be done as i said in the subject matter lip service all you give is a generic response none of what im saying has nothing to do with medical records or hippa it has to do with how you treat disabled seniors make the sale get the money from compliance to service tech these people that work here feel they can do no wrong just my hands on personal experience the time i wasted on hold absurd and then to get an attitude like i was doing something wrong you all need some sensitivity training you all must think its ok to impede a disabled seniors ability to have a better quality of life
Good experience very knowledgeable operator hope everything goes according to planAnd I receive my new harbor around in a timely manner
Great service, explained well, went over product nicely. I couldn't have ask for anything better. Thank you.
Still wait for my Hoveroud. Gentlemen was very nice, on time. The visit went smoothly. He knew his job, carried out timely. You..
The rep from Hooveround was courteous and patient with me as she gathered information for insurance purposes.
Hovround was very informitave and he lpfull, maby I have a new chair soon I know it takes time to process these claims!
Bobby, thank you for taking the time to leave a review. We really appreciate your feedback!
HOVEROUND IS BEYOND HORRIBLE! Nice to begin with. They didn't measure me or anything. Just got the OK from Medicare, then out came a chair and they dumped it into my house. I never even plugged it in because I didn't know how. That's when I realized this company is SCAMSVILLE, USA! One day after delivery I filed a FRAUD CHARGE WITH MEDICARE! Because MC was renting it for me for 13 months, Hoveround took SEVEN WEEKS to pick it up and collected Medicare money while the chair sat there untouched. I told Charlie on delivery day 'IT DOESN'T FIT ME!" My legs were too long and the seat was too tight. It was NOT measured to fit me. The day after they Hoveround retrieved the chair, I met with two PTs and my doctor, and they all filed for a proper wheelchair made to fit. I have a scoliosis, pulmonary fibrosis, two new knees, a replaced neck and four rotator cuff surgeries, not to mention one fused wrist. Now I'm being taken care of by Travis Medical and they've wasted no time. FOR GOD'S SAKE, DON'T GET ANYTHING FROM HOVEROUND, MOST ESPECIALLY IF YOU'RE ELDERLY AND IN REALLY BAD NEED OF A WHEELCHAIR. They never even showed up to change, fix, or correct anything as promised. And if you have one and want to send it back to H, DON'T SIGN ANYTHING! BEWARE THE FINE PRINT, FOLKS! Scammed majorly by Hoveround and to think I believed it to be a reputable company! It definitely is NOT!
Hoveround sent an evaluator/rep out to my house within a couple of days and they faxed my Insurance and the very next day, I got my Hoveround.
Hoveround was going to be a great choice!
I had to use Bioness L300 go device!
I thank you very much.
Shawn Stopper³
It has been two months I'm still in pain and my breathing is worse and I still haven't gotten my Hoveround
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- Sarasota, FL, United States
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Business History
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Michael, we care deeply about our clients and their satisfaction is very important to us. We would love to have the opportunity to learn more about your experience and address your concerns to better serve you in the future.
In accordance with state and federal privacy laws, healthcare providers are precluded from commenting in public or on social media sites specifically regarding a client’s treatment. We ask our clients to contact Hoveround’s dedicated support team so that issues may be addressed in a professional and timely manner. In order to protect your health information, you can reach Hoveround’s dedicated hotline staffed by resolution specialists at 1-800-964-6837 or by email at info@hoveround.com. Thank you, have a great day!