Overview
Hoveround has a rating of 4 stars from 618 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
I'm hoping to get a new chair for my dad associate I talk to you is very nice an understanding so so far so good hope to get to chair soon
They did not give the brackets for the mobility van or the pouch for my oxygen. The technician did fine but I still need additional equipment
The person I spoke with was very pleasant and informative and seemed to have an interest in truly helping me. I was very satisfied and hopeful
I wanted to know if I might be eligible for a free power chair and she did everything for me and even made a doctor's appointment for me
Was quoted a price over the phone. When product was delivered, the price increased. Purchased item anyway but was not happy with the sales person.
I was very pleased to be able to talk to people so nice and easy to understand. I would highly recommend Hoveround..
Excellence, I really enjoy working with the customer care team I feel they really want me to have it and really care
Hoveround helped to contact my doctors regarding my request to get Hoveround. The representative was extremely helpful and patient.
My experience was satisfying and the personnel was excellent. My only problem is telling me how many words to write to voice my experience.
So far good great great love the power chair thanks
We will see at the end when i get the power chair.
Pray all goes great.
Thanks
Again
Hoveround did amazing job for me. The person who brought me the chair out was wonder and did a nice job.
Thanks so much for a quick understanding of the process, made the appointment and was so professional and kind and caring!
Mr. Roger was very helpful and very patient with me. He took the time to listen to my problems. He was very helpful. He needs a good raise.
I appreciate the service, I was in great need of my chair my experience was Great and Professional. Thank U.
I have been waiting for almost 6 weeks for our chair to be fixed. The motor died and I have been waiting and waiting. Worse service ever!
I can't say did you do experience was good I called because I received a letter saying it was time to get my new chair they made a doctors appointment for me I went to the doctor he faxed them the info they told me he did not fax the info so I called the office they faxed it again then that same day I called back they said that they didn't have the info in time to use it the doctor waited too long only I had already received a call saying they were going to make an appointment to see about fixing mine and then I received a letter stating that I had until July 7 before my doctors stuff would expire and I did all this before July 7 so when I called them they made an appointment for me to go back to the doctor because she my stuff expired and had to be reevaluated again and told me I had never started any of the work on it and had to start from the beginning again which I know I called I know I went to the doctor I know my doctors paperwork was mailed emailed this to me is very bad service but I understand I can get a chair somewhere else it doesn't have to be a Hover round
Lee was very patient to me. And showed me the in and outside of the chair. And he adjusts and righted up the chair.
Very informational on all any questions I had and answers to my questions and very informational very pleasant and courteous
It was easy process and professional, they explained everything well, and was aware of what was covered and what not
Lidia, thank you for your kind review; we are excited to pass along your comments to the team here at Hoveround!
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- Sarasota, FL, United States
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Business History
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Charles, thank you for your kind review; we are excited to pass along your comments to the team here at Hoveround!