Houzz

How this company stays in business is beside me. I spent $900 on a faux marble coffee table that not only didn't arrive at all, but after 10 days of them dodging my calls trying to see where my table is, they finally tell me 2 weeks after it was supposed to be delivered that it's lost and now out of stock. What a joke! I told them to either find the table they lost and send it immediately or refund my $900 immediately. This is a ridiculous scam and waste of time and money. I will never order from this joke of a company again!

Our mom's aging-in-place bathroom renovation was a big success - a full wet room concept with zero-threshold shower, linear wall drain and full handicap design w/grab bars and accessible shower fixtures. Also a wider doorway for future wheelchair access, modular vanity, non-slip surfaces, and beautiful tile work. Functional and looks fantastic! Thanks, Rob, Steve and team for a job well done!

I have $1,800 wasted on 7 bar stools that are falling apart. I contact houzz with pictures they requested, return was about 90 days later, but after looking at the pictures they said I'm past the 30 day return policy. They why ask for pictures? We knew I was 90 days out. Furniture should last years without issue, especial at this price. Don't buy from this site!

We were in need of a new deck as our old wooden deck was starting to show it's age. I found Pulsar Construction online and requested a quote. Alex called the next day and was very kind and professional when going over options for our new deck. The quality of his work is exceptional as he pays attention to the finest details. I would highly recommend Pulsar Construction to anyone. The deck will out last the house. Thank you for all your hard work Alex. We are thrilled with our deck.

We've always like what we've seen on this site. Didn't know if we wanted to spend as much as we did with this company but they had a return policy that looked good. Until we received our $800 bathroom cabinet. We open ONE box and that's it. To see that it's not the right color we really wanted. Now we try to return it, just to find out that now we have to pay $288 to return it. Also they're going to refund our return MINUS the delivery charge back to them. So I'm not even getting my full money back to order something else from them. Not good!
So unexceptionable! This Was the first and last time we ever order from this company. I'm seeing why this company his only getting 2-2.5 star ratings.
We don't write many complaints, but we wanted to let people know about this cheesy policy that they don't disclose.

Easy to assemble. Nice for a small space. Seat is hard but may soften with time. Hard to push back but I am short and don't weigh that much. My neighbor had no issue reclining. Hopefully, it will
Get easier with more use. I would say, for the price, it's a good chair.

I have put together purchased before. Overall it was semi difficult (I'm a 76 yr old woman). Initially I was disappointed with shade color but in the end it's fine. It took me 1 1/2 hrs due to my error. Very worth the price and end look.

Purchased window cover in a large size. I've covered several windows before but this was a different brand. It arrived on time but tube was damaged. No problem because the pattern was not affected. The product was more difficult to work with. The backing is heavy and not easily removed as it's applied. Even with 2 people. There is also an area where the paper appears damaged. It's up and looks good. 2 days now but the color has not yet evened out.

The subscription model only works for the companies that have been on Houzz for a long time. They will take your money and continue to tell you leads will come if you get more reviews and add projects but they will always favor the older accounts over the newer ones. The salespeople don't give you the full picture, they lock you into long-term agreements and are happy taking your money for nothing in return. I've consistently followed the recommendations and best practices and have nothing to show for it. Stay away. Your marketing dollars are better spent anywhere else.

Complete con. Signed us up promising leads. Vast majority were bots. Tried to cancel but they auto renew you for a year and now refuse to engage and cancel our plan. Absolute scam, please do not fall for this by signing up. Use google ads, use Facebook, use anything but these absolute con artists. I wish we had read the reviews before signing up. AVOID.

If I can give them 0 stars I will. This company is a SCAM! DO NOT ORDER anything unless you want to pay for something that it would never be delivered to you. For the last 4 months l have been waiting to receive my refund of $1,825 for a furniture that I ordered but was NEVER delivered to me. After numerous emails and phone calls to them no Houzz' representative ever provided me with an answer as to why I am paying for something that was never delivered to me and why I do not receive a refund. I am shocked that this company even exist and is still in business however, I am convinced now that the only way to receive my refund is to take a legal action.

I purchased a bed over a month ago. ETA of arrival would be July 10-17th. I'm still waiting. I try to call chat and no one ever answer. There's never anyone available. This is ridiculous. I emailed also and all I get s " How would you rate your experience working with Houzz? What experience I never got a reply from anyone. This is beyond ridiculous. I just want to cancel this now.!

I could not be more thrilled with my new walkway. Jeremy is a craftsman - the stone work is gorgeous. Not only is the walkway and retaining wall beautiful, he pays attention to practical issues like water runoff and impact to surrounding structures. In addition to all this he is a great guy, completely trustworthy and extremely fair in pricing. The bottom line - do not hesitate to go with Russell Masonry you will not regret it.