Houzz

I posted a 1 star review of a kitchen designer in Bozeman, MT, Sage Kitchens, that was up for awhile. The owner of the company asked me to remove the post, and I was actually going to try, but discovered that Houzz had already done so! That ticked me off, so I edited the review, after reading Review and Acceptable Use policies (to make sure my review was compliant, which it was), and even added a star b/c the "designer" took money off the final order, but Houzz would still not post. I think they do some back channel siding with these companies, and if so, believe this is really improper, especially when some of these pros can cost people a lot of $. If Houzz is going to manipulate like this they might as well not have reviews at all. I'm thinking about some type of consumer complaint...

Beware... if you need to return anything to this company it won't happen. Both Houzz and the original seller sent the exact same messages to me stating that tracking instructions and a tracking number would follow. They never did. The company made it impossible for me to return my item so I eventually gave up and am now stuck with a $70 item that I don't need. However, I will make the best of this situation and donate it to Habitat for Humanity. Houzz needs to get its act together.

We are a medium sized company that builds custom homes the Houston Texas Market. We have found this company to be the very worst we have tried to work with. Bad leads that never seem real! 1000. 00 a month and we have gone thru 6 reps so far in 2019 alone. And they double bill us! Don't call us back and are generally the worst site I have seen on the "Internet"! And are introducing numerous viruses into my network. AVOID THIS COMPANY!

If you order from Houzz just know that there is zero customer service if something arrives damaged or with missing parts. It has been 2 weeks since our porch swing arrived with multiple missing parts and after many calls to Houzz support... nothing, no help. The swing was $438 and without the missing parts cannot be assembled. Some of the parts are specific to the swing design (wood) and cannot be purchased at a hardware store. Houzz has the money to hire Hollywood celebrities to pimp their products, but they can't hire good customer support? Shameful.

I purchased 3 shelves from this company to redecorate a room, the shelves were too big. I wanted to keep 1 and return 2 for different sizes (still in the box they came in!) I went on line, houzz wants to charge me $114 to return 2 items that I already paid $140 for. That is insane! So to return an item, they would end up with $254? That doesn't seem legal to me. I will not work with them again.

I received defective items. Houzz is giving me the runaround and will not send an RMA so I can return them. I finally got an employee to admit today that they are waiting on the manufacturer to allow the return, which is plainly NOT Houzz's return policy. Do not purchase from here unless you're willing to be at the whim of individual manufacturers whose policies you will not know.

The 30 day return policy is absolutely bogus! Got the wrong plumbing drain part... it was not even close to Houzz's description. I requested return authorization the same day it arrived. Houzz simply ignored my request. Requested again a week later and was ignored again. Got paypal involved and that woke them up enough to get Westbend to send me another item, but it also was not close to the description in either style or dimensions. When Houzz informed paypal that a second shipment was sent, paypal closed the case.
Here I sit with two brass plumbing parts that I could possibly sell on eBay for 10% of the $$ Houzz swindled from me. The people that run Houzz are virtual thieves.

Ordered 4 bar stools took 3 weeks to get them. Then finally received packages there was 4 boxes and none of hardware was in any of them. How do they expect me to put them together with no screws or feet plugs? 44 screws and nuts are supposed to be with each chair! Never ordering again trust me they will get an ear full!