Houzz

Don't know why this company is still surviving. Just waste your time and money.
After checking their very bad reviews, I hesitated to place my order. Then I called their customer service to make sure they can ship the item I need immediately. The rep called manufacture and ensure me that the item can be shipped out at the same day. BUT about 30 minutes later after I placed my order, another customer service rep called me said the item has a missing part, have to delay the shipment in two weeks. I cancelled my order on the phone immediately, dont want to deal with such unreliable company. I SHOULD ask they to reimburse me for the time I spent on their website. Worst company ever!

They refuse to cancel your subscription without first making an appointment to talk to a technical specialist. If you call their number the "specialist" will not be available to take your call. This is a huge waste of everyone's time and is very unethical. I've been using Houzz for about 10 years and have recommended it to many people. I will no longer use Houzz for anything and will no longer recommend it.

I've been with Houzz for several years and have found the marketing, CRM and business support to be extremely helpful at finding clients, improving my marketing and client leads. Initially I only wanted a site that I could host my portfolio but they have become invaluable as my primary support for moving my business forward. Thank you Houzz

The order specifically states transparent chair leg covers, and we received white. They claim that silicone doesn't come transparent, but that is what they stated on their order form. They are stating that I must return the product to China. Their office is in Palo Alto, Ca.

Received lamp set w/ inch long blue ink mark on shade and a finial that will not thread onto the lamp post. I contacted Houzz for replacement parts but did not receive. I waited over a year. Later, I was offered a refund if I donated the lamps and submitted a copy of the donation receipt which I did but never received a refund or any further communication.
At the end of the day, I got nothing!
At this point, all I can do is write them off as a donation on my taxes, at a fraction of what I paid for them.
I will NOT make any future purchases from Houzz or reccomend to family or friends.
UPDATE: Much to my surprise and after writing the above review, Houzz customer service reached out to me and refunded the money for the defective lamp set. Thank You! I probably would buy from them again. My only advice would be to check the merchandise closely upon delivery and if you find a defect, contact them immediately and stay on them to send a replacement or request a refund.

I found Houzz to be quite innovative and they certainly have many interesting pictures, however, I got burned by ordering from them.
First, they have No listed phone number to call in the event of an order error. All communication with them must be done through their website.
Second, in communicating through their website and email, I have No response from the last 5 communications I have sent about an order that is late and may be lost. I was hoping for better than this from them.

Having dealt with Richard for over 20 years, never in my extended real estate experience (over 30 years) have I had the occasion to meet a finer, more honest individual. The key stone on which Richard has established his business is "customer satisfaction to the max". No other Builder who I have ever represented can make the statement "Call anyone I've built for and ask their opinion". Richard seems to become friends with all his customers because of his goal for uncompromising quality while offering his customers fair prices. Please feel free to contact me, $#*! Brower, Realty Executives Associates if you would like to discuss my experiences with this fine representative of his profession...

I ordered from 7 items and they came from 3 different suppliers. The communication about returning items was slow and frustrating. I will probably look at a local retailer to purchase from in the future.
I'm looking at returning 6 boxes that I will have to pay shipping for because the product representation was inaccurate. The products were inferior. This experience has taught me a lot.

Trying to reach customer service by phone is impossible. Or nearly. They want to you text them... and when you engage in texting no one gives you their name. I had to ask if I was dealing with a robot or a real human. I was shipped the wrong item... well actually the right item but the wrong size... I had to take photos of the item. Which I did with a real yardstick. And, they argued with me that the size was correct, if I measured from the seams. When one orders seat cushions that are 20" x 21" we expect them to be that size... not 19" x 19 1/2" and then told to measure from the seams. These people are the worst I have ever encountered in online retailing. And, then to add insult to injury, they wanted ME to pay $16 to return the wrong sized cushions.!