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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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Great price! Easy to understand website with all the info we were looking for! Great experience!
Good so far now waiting on my deposit to return other then that nice clean room great view
Response was late but overall good experience to book with you
Great accommodations but the vehicle traffic was loud and annoying. Will ask for a room at the back next time
Quick and easy to use! They were ready for me at the desk. No issues at all. Much appreciated from a road weary traveler.
It was so easy to book my reservation and select exactly what I was looking for. I also saved $50 on my room, which is crazy for a poolside room! Thank you so much, I will be using this site first for all my travel needs. Thank you, again.
Easy to navigate thru the site and provided easy method to make the reservations.
Hotelwiz was the only place that had a room available at the hotel I needed
Great. This site was actually the cheapest site I ever been on that had great prices. I will be using it again
You need to remind your housekeepers to not unplug fridges when cleaning rooms or leaving rooms the fridge should always be plugged in so it is cold when the guest gets there... Fridge was room temperature actually warmer and full of water from I guess a defrost if you're housekeepers are going to defrost make sure to plug in after and clean up all water, beds were really really really squeaky and moved along the floor getting into them. The overall cleanliness of the room was excellent.
Great price! It took me two times to book the hotel room--first time it resulted in an error
My experience was awesome front desk was great I would recommend this hotel to anyone
Great service
I will use this site for all my trips
The booking process was simple and I got the confirmation asap
Had to book something very last minute, HotelWiz was much lower than every other price quoted! Room was really great and the rate was 30% cheaper.
The hotel room looks so fresh and clean, those people know how to handle business!
Smelled like weed and cigarettes. A/C didn't work. When I called the front desk, no one answered. Definitely worth paying extra for a better stay somewhere else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members