Horrormerch

Order a neca Dracula back in November 2022 now it july its pass the 180 days. Where is the email about my product I have not received it. No gift card or product replacement.

No customer service at all tell me they sent email when they didn't then told me the items I wanted they couldn't get but can't give me my money back do not buy anything they will take your money and leave you dry sent a tracking number that says delivered with only one thing out of 5 that they say was sent and all they want to do is a gift card now won't respond back so out money and items missing IT,JAWS,and both CROW figures told me they can't get them no response at all DO NOT BUY

The products are top-notch but if you try to contact them all you can get is an auto response that's not at all helpful. No way to contact them on the website either.

Ordered sixty dollars worth of stuff TWO YEARS AGO. STILL waiting for a refund. Now they have "decided not to work with the BBB because of 'privacy concerns'?!?

Reddit is FULL of tales of Horrormerch/Shadow Graphics ripping people off. Do your research, folks!

IF YOU STOP SCAMMING PEOPLE, YOU WONT GET INUNDATED WITH BBB COMPLAINTS. Nice move having a PO BOX so people can't show up and get refunds in person. You guys suck.

I placed an order in May 2022. They contacted me in Oct 2022 saying they would issue me a full refund. We are now in Jan 2023 and still no refund and customer service wont even respond to me anymore

This is one of the ruddest merchants I ever had to deal with. This person only sent half my order and had fight paypal for a refund which I got most of the money back. With a loss of $5.00

My husband and I ordered a Friday the 13th figure ( pre order). Given it was preorder we knew it would take some time to get it. Its now been over a year and we have not received the product. We emailed them concerning but they asked if we still wanted the product. We said yes. More time went by and the date to be delivered kept getting pushed out further. We eventually found the product somewhere else. We tried to ask for a refund but said we couldn't since we told them we still wanted the product. Waited a bit longer. Never received any email that the product was shipped. We even updated addresses with them since we moved. We reached out to them again and they said that the item was "returned" due to having an incorrect address. We let them know we had updated address and even got confirmation. They then said we had to pay to "reship" it. We paid and thought that was it. Time went by and we reached out again and they let us know it was a mistake to have us purchase a reshipping and refunded that back. They told us they had already sent the product and now we will need to follow up with our local post office to find it? That was the end of that. Finally gave up and just lost out on the money. Lesson learned NEVER order from this website.

Definitely need to cop some of those new Scream shirts soon. Definitely been a grip since I ordered from here.

On May 23 2022 I ordered 3 pop figures along with a code for a free pop figure. I contacted Horrormerch.com about not receiving any updates on my items. I had checked my account under their website and it listed my items as paid and fulfilled on November 8th 2022 as well as a link for a tracking number with no tracking number attached. I asked them if there was a tracking number I could have to track my items. I was told to refer to an email that I never received. I have this business in my saved contacts and did not get an email. I also checked spam and trash and nothing came up. Everytime I tried to get an answer from them I received generic answers to refer to previous emails ( all sent with in the same day November 19th) or to an email that was never received ( november 8th). I asked if this email could be resent and was told that was impossible to do. After this an email with an $11 gift card was sent to me. As per their email this should have been sent on November 8th in and email which I NEVER received. I became concerned that this meant my ordered was fully cancelled and I asked multiple times what was going on with my order. I still received the same one line answers that didn't answer what I was asking. My account still has a fulfilled status with a tracking link with no number as of November 21 2022. I never received an actual answer on where my stuff was or if all items were cancelled. This should have been a simple thing to have answered. I would like a full refund of 42.39. This is terrible customer service and disappointing to not receive help on someting as simple as status of an order.

Picked up some Halloween shirts and the quality is perfect! Great selection and will be getting more soon

Promise and item then refuse a refund when they can't deliver. Blocked on social media for wanting a refund. Avoid this company at all costs.

Good merch. A large selection of prints and ideas for your prints.
Quite fast delivery. I recommend.

I emailed dozens of times and got the same useless response from their helpdesk time and time again, so i'm now seeing that the only way to get anyone's attention is to write a review about how i feel; Because that's what customer service is, at the end of the day, it's about the service I've Recieved and how i feel about it.

Guys, you're failing.

I wish i could say i have a nice history with this company, but i don't. They work about 50% of the time - and the value is there. The products are good. When it works, it works. But when it doesn't... Oh, man. It doesn't.

In early 2023, i ordered 5 items. Got 2 - the rest were put on backorder. Months go by. No products. I ask them about it, it takes them weeks to get back to me, to which they tell me "check your spam, we sent an email in July that these items weren't going to be stocked and we're giving you a voucher to use on another order."
First off, i do check my spam. No messages from you or your company.
Second off, how about a refund for not fulfilling the order?
Third off, really? You're going to force me to work with you AGAIN, when you've done SUCH a good job the first time around? Great...

So i place a new order with this credit in December of 2023.
I get 2 out of the 4 things i ordered later that month.
I wait. January goes by, nothing. I contact the same ''customer service help desk," yeah, it's useless as many others have said and how it felt the first time they screwed up. No help. No 'service.' Total dead-end. Really sad, overall, because i often see stuff i'd buy on their updates but i know better at this point.
I wait. February goes by, nothing.
I wait. March goes by, nothing, and now i'm confused because i sign up for access to my account and there is a new way to look at old orders - and i can see that my two items(marked as in stock on their website) are now marked as FULFILLED. UH. NO? I DON'T HAVE THEM. I let customer service know this, and they message back saying to check for a status update. The "track shipment" button leads NOWHERE. Another half of an order failed. Another failed promise of service. Another lack of communication. Why am i even surprised at this point.
And when i try to ask about it, i'm given the same circle of b.s. Nonsense i got the year before about checking my spam and waiting to see if anything updates.
It is now JUNE and i'm still waiting.

Ridiculous.

And it's really sad because i'd be their #1 customer and write glowing reviews as i do on Amazon and Google if they simply did their jobs and got me my orders. Alas, here we are.
First failure - shame on them.
Second failure - shame on me.

Never again.

Have ordered multiple times and all shipments have arrived without issue! Will be ordering again for sure!

A bit lost in the navigation but will definitely be back! There is a lot of items I want to pick up for aure

I Grabbed more Jason Figures! Definitly will be back when more are available! Great shipping too thank you guys!