Horrormerch

Because the company blocked me via Facebook for commenting one time on one post asking if they actually ship products people paid for, and felt they don't owe customers accountability, here we are.

Ordered one pre-order item March 8,2024. Paid $50. Figured by May, it will have arrived by then. Never received one email (and i even checked Spam!) regarding the status of my order--no "your order is being filled" or "your order has a shipping label and will ship soon." Nothing. But they make sure to flood your email with new product offerings though. Checked July 27,2024 for the status of the order in my account with Horrormerch, and it says "Fulfilled" June 24,2024. Really? The transaction is done? Over a month ago?! I never got the product! Tried clicking on the "Track Your Order" link and it just refreshes the page.

There is no tracking number, zero indication which shipping provider is handling the shipping. Nothing. Horrormerch.com just took my $50. Tried emailing and got an automated response. There is no customer service email address or phone number to call to inquire about your order. So I went to Facebook and asked if they actually ship paid products. As of today, I can't see their Facebook page. They blocked me for asking where my shipment is. Comments are limited on Instagram as well.

It's theft. The owners of this site just want to pocket your money and never send your orders, and they don't want to honor the transaction or answer for their thievery.

Like so many others on here, I purchased three items; two of them were pre-orders that they said would be ready in October 2023. October came and went and the pre-ordered items never arrived. I eventually received one of the three items, but the other two haven't shipped. I'm out $50, and it's been eight months. There's no real contact information on their website, and if you fill out the contact form, you get an automatic reply telling you to go to the product page for information. There is no way to check your order status and no way to get help. There's no Facebook account, and comments have been turned off on their Instagram account. Likely from so many people complaining about how bad they are. There's no way to warn people about this company. Now they're saying they can't reply to customers on here because of "customer privacy."
I will take every opportunity to spread the word about how this company will rip you off.

I ordered over $250 worth of sweaters and shirts for my kids and only received 2 shirts and was marked as delivered I don't know what's going on with this company but I just want my money back if they're not good on rendering services.

They kept saying it was out of their control and to keep waiting. I waited months and then they finally say they don't know when it will ship and if I want a gift card or a refund. I said I wanted a refund over a week ago and have not seen anything.
I could have gotten the same item from Amazon delivered in 2 days.

I pre-ordered a figure and they never sent it. They stole my money. Their customer service is useless. I didn't even get a chance to speak with someone. All they did was send useless automated emails that redirected me to their website. Look up "reddit horrormerch" to read more reviews about this crooked online store. They have a reputation for sending incomplete orders (i.e. Only 2 of 4 t-shirts) and flat-out never sending an order. They quite literally steal your money. I'm not exaggerating. If you want proof, read other peoples' reviews on Reddit. Do not order from this store!

They're a terrible company still doing shady business with ridiculous policies and NO customer service. File complaints and leave reviews. Out over $100 for "email disruption" for asking where my stuff was. They send automated emails telling you to look at the product page for updates, yet they removed the product I ordered and refused to answer how to get information. They will take all or part of your money with no hesitation. Companies should not be allowed to create the types of policies that they have.A human responded to me when I acted as a "new customer" to get information but as soon as they realized I was trying to find out how to review a product page that no longer existed they cancelled the order and took over $40 they claim as a preorder deposit when really it's a disruption fee that allows them to keep part of your money and never be out anything on there end.

You guys are absolute scam artist been waiting almost 3 weeks for items to even ship out then it ships and now all the sudden the label is cancelled been waiting almost a week now for a new tracking number or anything new with my order like I said not worth buying from this scam don't try writing them either you will just get a automated system and nvr a real person

I ordered funko pops on pre-order which I now know never to do on any site. They won't respond and I'm waiting at least 3 months to report fraud because it very much seems they never send anything then give you a gift card which is legit stealing your money I hope they send but if not I will 100% report fraud with my bank. I've dealt with this before and can be hard to prove but I have many examples here.

Ordered merchandise on 1214/2022. Just now received 3 items of 8 ordered. My merchandise total was $114.50. Despite countless requests for an update, I have no information regarding the rest of the order. Customer service is non-existent with this company. I will never order again. According to other reviews I doubt I'll ever speak to an actual human.

Ordered a figure from them in March this year, and after numerous delays regarding the figures were in production, was informed weeks ago they were available and shipping. Still waiting, and a check today shows them being out of stock and unavailable. The customer service is via auto reply and totally worthless, with no interaction on their part. So, I'm out the product, out my money and all I hear are crickets. Guess I'll contact my bank to initiate a claim.
DO NOT ORDER from them.