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HitPaw

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Arizona
1 review
0 helpful votes
Follow Christopher H.
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Using the trial version of various upscalers, HitPaw was by far the most straightforward to use. It has quite a few options (upscale with varying degrees of quality, focus on facial improvement, frame interpolation for smoother video), and yet it doesn't overwhelm you with settings that mean next to nothing to the average person. The results are quite impressive. Also, since I've had the product (~5 months) they have come up with several new models. Not all are of use to me, but it demonstrates that they continually innovate and improve the product.

Date of experience: May 1, 2024
New York
3 reviews
1 helpful vote
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Excellent Program
July 20, 2023

I had a few photos with watermarks and attempted to remove the watermarks with a sophisticated photo editing program. It was too much effort with mediocre results; maybe because I'm not an expert with the program. But then I found Hitpaw's Watermark Remover and it works. It is intuitive and it's easy to use. On some photos it took extra work but ultimately it did work well enough. I tried it for a month but will now extend my subscription.

Date of experience: July 18, 2023
Japan
1 review
0 helpful votes
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I made the best choice.
February 15, 2024

The footage captured with an old video camera looks truly beautiful. It brightens up material shot at night and can smoothly convert 30fps footage into 60fps. With ongoing updates, new features are constantly being added, so I'm looking forward to using it with even greater expectations in the future.

This is a highly recommended service for those who have slightly outdated video materials. It breathes new life into past assets.

Date of experience: February 12, 2024
Poland
1 review
0 helpful votes
Follow IHOR F.
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I work with a large volume of digital content that needs to be scaled up. My choice fell on HitPaw Photo Enhancer. This user-friendly software has an intuitive interface that is suitable for both beginners and experienced photographers. I was pleasantly surprised by its powerful features that easily breathed new life into my images. One-click enhancement is nothing short of magic, instantly turning ordinary photos into vibrant, professional-looking masterpieces, and resizing to fit my needs with virtually no quality loss. Precision and control over settings such as brightness, contrast, color saturation, and scaled up allow you to personalize retouching, ensuring the perfect optimization of each photo. What really sets HitPaw Photo Enhancer apart is its speed and efficiency – no long editing sessions. Whether you're a social media enthusiast or a photography enthusiast, this tool is a must-have for anyone looking to easily enhance their visual content.

Date of experience: November 15, 2023
Japan
1 review
0 helpful votes
Follow kenichi k.
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Old, over-resolution, low-resolution videos will be reborn with clarity.
It is also easy to operate.
Support is quick to respond to any questions you may have, making it a highly recommended software.

Date of experience: June 2, 2024
Canada
1 review
1 helpful vote
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I recently used a camera and didn't have time to properly check its focus capabilities. I had high hopes that the software could sharpen the image, as AI has come so far in the last couple of years. Unfortunately, I couldn't get the results I was hoping for. I am sure for other problems the software can help others in different situations. Frustrated, I reached out to customer service for help and offered a number of solutions and replied consistently to my emails. Thank you for helping!

Date of experience: March 18, 2024
Ukraine
1 review
0 helpful votes
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The program works. No more no less. But it is too... greedy 20$/month for 1 PC
And it's not obvious when you buy it.
20$/month is too much even without PC number limitations.
The support team proposed to reinstall OS! Could you imagine this?

Date of experience: September 20, 2023
New York
1 review
0 helpful votes
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Bad Customer Service
December 3, 2024

I purchased Hitpaw Fotorpea with advertised 30% discount code, order was processed without opportunity to submit the code. Reached out to Hitpaw and they said pretty much it's my fault. No refund. Then without warning, I get notice that I'm about to be billed for the Video enhancer, which I never use. Crazy... Sorry, I even visited their website.

Date of experience: November 29, 2024
Illinois
3 reviews
5 helpful votes
Follow Stephanie S.
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I needed to remove a watermark from a video I'd previously created and decided to try their product. Unfortunately, there seems to be a glitch because I uploaded my video and clicked on the edit button but the gears kept turning and NOTHING happened after an hour of waiting. I tried the process two more times before giving up and contacting customer support to ask for a refund. First - they take FOREVER to respond. Second - their stance was immediately defensive and they kept telling me that their product works fine. WEEKS later, after several attempts to get a refund, they are now asking me to send them some kind of log so they can assess the issue. They should have asked me for this when I first wrote and now that so much time has gone by, I do not have access to their product anymore and I'm not about to go through the entire process again. This has been a huge waste of my time, a huge headache, and I would never use a product from a company that a) provides horrible customer support and b) doesn't stand behind their product 100%. A $35 refund should be a no-brainer for a reputable company. These people are awful.

Date of experience: December 13, 2024
GB
1 review
0 helpful votes
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They are very dishonest
November 4, 2024

I am trying to cancel my subscription but hitpaw makes it impossible! I tried to do it manually but their system would not recognise my order. Number, the number which is in my invoice. I kept running in circles for an hour trying all ways to cancel my monthly subscription but they wouldn't let me do it. And there is. No email to contact, just. One of those forms that. Nobody ever replies to.

Date of experience: November 4, 2024
Illinois
1 review
1 helpful vote
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I purchased the Watermark Remover and it kept leaving a terrible blur where text was suppose to be removed. In addition, the loading time is incredibly long, no reason to be so long to load. I was unsatisfied with the glitch software and the company did not honor their 30 day refund policy as they advertised.

Date of experience: June 30, 2024
Florida
1 review
0 helpful votes
Follow D N.
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They are totally ignorning my refund request after I declined a lifetime subscription to satisfy me. I found a daily limitation in background removal (99 images a day) that was not discoverable in the trial version and was not advertised. This doesn't fit my workflow and I asked for a refund. They offered a lifetime subscription which I declined and they have not returned emails since.
Avoid this company.

Date of experience: July 27, 2024
Oman
1 review
1 helpful vote
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Scam
June 15, 2024

Never trust this website. Spending 4 hours on cancelling the subtraction was so painful. There is now way you can cancel it. Its very complicated and there is no customer service. Dont trust them at all.

Date of experience: June 15, 2024
Georgia
1 review
5 helpful votes
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Do NOT purchase!
May 16, 2023

I typically do not write bad reviews unless all avenues and opportunities for resolution are utilized. I did the professional route of contacting them directly in regard to the issues I was having. After purchase (WHICH btw is the only way to really test the product) I was noticing it was taking SEVERAL hours to convert less than 10% of a 1 min video. I mentioned that as well as how the final product took over 12 hrs to complete, in which the quality was horrible. After 4 email exchanges, they still refused to provide a full refund. So, I am here to protect those consumers who decide to take a chance on a product with their hard-earned money to only be thoroughly disappointed.

Date of experience: May 16, 2023
Puerto Rico
1 review
3 helpful votes
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This is a cheating company, I bought the product above to try to enhance a Ring video, but it did nothing, no change in quality, unable to identify the person, you will never differentiate between the original and the enhanced. In the trial period, they offered 30% off a product that I paid $99 for and it did not work, we went back a forward, and they never offered a full refund. Please don't waste your money or your time. Here is their initial email.

Date of experience: December 12, 2023
Utah
1 review
3 helpful votes
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Dishonest Company
January 14, 2024

The video enhancer seemed useful so I purchased it. However, I tried multiple settings and, while it did change the video, it definitely did not improve it. Be warned, it just makes the videos look extremely artificial. I asked for a refund and ended up going back-and-forth where HitPaw tried everything but give me a refund. I eventually managed to get 50% back from them. What a complete waste of money. You can see why they don't want to give a full free trial version - nobody would buy it! BE WARNED!

Date of experience: January 14, 2024
Canada
1 review
5 helpful votes
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Purchased this software based on the reviews I read - the Photo Enhancer, PC version. The software repeatedly crashed on me. I contacted supported and asked for my money back due to the 30-day Refund Guarantee that they show on the check-out page. 3 weeks later, and over 5-6 emails and it still has not been refunded. Small print says it has to be due to technical issues. Sent them logs, email descriptions, etc. and still no refund. Buyer Beware!

Date of experience: May 23, 2023
New Zealand
1 review
4 helpful votes
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I purchased a life time licence for hitpaw as I download current videos often for my leadership preparation courses for future leaders. When I had to upgrade my device I was informed that it was not possible for any upgrades but if I gave a 5 star review they would send me a new licence. This is dishonest, non practical and an unethical way to do business. I will not be using them again. This very review asks me to confirm that I was in no way offered an incentive to write this review, I was very much offered an incentive to write a 5 star one, I hope the real one shows others what will happen unless your current device lasts forever.

Date of experience: March 12, 2024
Pakistan
1 review
5 helpful votes
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Never ever buy anything from Hitpaw Be aware
August 19, 2023

Never ever buy any product from hitpaw they will scam you and not will refund.Hitpaw video enhancer not enhance videos its just increase little brightness i swear preview is clear but when you render video than nothing change.
I have shared Video that rendered using hitpaw video enhancer trash littraly nothing change

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Date of experience: August 19, 2023
California
1 review
1 helpful vote
Follow Genghis K.
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Their product did not work. And that money back guarantee they talk about? Good luck. I literally chatted with their customer support team for over a week and they would not refund my order. They are dishonest, unprofessional, and I will never do business with them ever again.

Date of experience: January 25, 2024

Overview

HitPaw has a rating of 4.6 stars from 204 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HitPaw most frequently mention customer service, video enhancer and high quality. HitPaw ranks 2nd among Video Editing sites.

service
135
value
134
shipping
93
returns
97
quality
129
This company does not typically respond to reviews
+44