Hily Reviews Summary
Hily has a rating of 3.1 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hily most frequently mention customer support, new people and good app. Hily ranks 21st among Dating sites.
Sign up error is given by app that user is banned. Tried from mutilple mobile phone. Still the same. On some phone playstore app cannot be downloaded its gives error that app is not aviable in your country but its downloading in the same country on other phone.
My first impression of the app is very positive!
You have many opportunities to meet interesting people without spending any money.
Creating your profile is also very funny, because you can select a lot of informations you want to share with others.
Hello there Hendrik. Thank you for the review and for giving us 5 stars! We are very happy to hear that you like our app! Our entire team is working tirelessly to improve Hily and your feedback only further invigorates our passion to continue pursuing the goal of maximising user satisfaction. If you have any ideas on how we can improve the app, feel free to contact us at support@hily.com! We are constantly working towards improvement and your opinion can help us to move in the right direction! Thank you in advance!
Some girl I matched with had an account with pictures of her with tattoos and had her age set to 27... started texting me and said she was 17? Idk if this girl was just crazy or if Chris Hanson working through hily now but had to ghost her. Would not recommend do not trust this app. Underage girls (or cops) be bugging. Save the children and tell them to GTFO these dating sites so I can find someone my age... I'm afraid to talk to people on tinder or Facebook at this point.
Dear James, thank you for the review. I am sorry about your experience with Hily. Minors are not permitted to use Hily. We require users to be at least over the age of 18 to sign up. This is for the safety of both users.
Additionally, our team of moderators reviews all the reports and is making sure to double-check with the suspicious accounts. We hope you will give us another chance and if you have more ideas to share, please contact us at support@hily.com. Many thanks for considering our request.
If i could leave zero stars i would, this was my hily experience in less than 24 hours of downloading this app:
1: signed up without being made aware of basic rules and regulations
2: brought this app multiple active users to my profile without promoting it or soliciting any users
3: i was banned for solely putting "onlyfans/cerasus" in my profile.
(i didn't find ANY worthwhile candidates on this app so i figured i'd try to help myself)
4: HILY HATES WOMEN WHO LOVE THEMSELVES!
Dear Alyssa, I am sorry your account got banned. When signing up, you agree to our terms of use, which states that Hily is not a place for promoting any sexual services. Hily App is not a place to earn money. It is a place to communicate and get-to-know people. If you have any more thoughts or ideas to share, please contact us at support@hily.com. Thanks in advance.
They banned me without reason, I don't get response about that! I don't know what I did! It sucks big time!
Dear Jorge, thank you very much for your review. We are very sorry that you feel this way about our application. If your account was blocked by mistake, please contact us via support@hily.com or via Live Chat Support and provide more context about the issue that you have faced. We will check the account as soon as possible and will do our best to assist you.
So I haven't used Hily in way over a year, I used it for like a day once when I was single and bored, then I deleted it. I had a message off a guy the other day on Instagram or him sending me screenshots of a conversation with my account. I assured him it wasn't me etc. Gave out an American number so I got someone to message it on an app where you can message international numbers. Received messages like, I have screenshots of that conversation of my friend and the robot. On the app the robot was asking for a sex partner and all that. I contacted hily support and they just said to change my password and deactivate the account, so I did. But now my page is still showing up for people and I'm still getting adds on Snapchat from "hily" guys. I really wanted to completely remove my page but it won't let me, even if it's deactivated apparently my page still comes up for people and now it says my location is London, which It isn't. I really don't agree with it, I think if someone wants an account deleted they should be able to delete it.
Dear Georgia, I am sorry you had that experience with the app. Could you please share more details about the issue at support@hily.com so that we can find your account and solve the problem immediately? We will do our best to resolve this as soon as possible so that you can enjoy our app.
I've tried an lot of online dating sites Bumble, Tinder, etc never really had an lot of luck with them but reading some of the reviews online regarding these sites most people haven't had an lot of luck either! Haha So i try this Hily site sounded promising supposedly they give you an free trial for seven days that's cool I'm just go an average looking guy and was really impressed that this site looked like it had real people on it not photos of fake models like an majority of the other sites! So I'm thinking this site is actually working I'm receiving an lot of likes not necessarily from women i'd be interested in but hey SOMEONE likes me! Haha Less than an couple of hours after I signed up the site is already asking me to pay to see my likes now haha Hey what happened to the free trial? Haha you guys we're doing so well! Haha sorry you just lost another potential customer!
Dear Scott, we are sorry you had such an experience with our product. If you activate a free trial but it doesn't work, please restart the app. Usually, this fixes the issue. However, if not, please contact our support team via Live Chat in the app or via email (support@hily.com). Our support agents will look deeper into the issue and fix it as soon as possible. Your trial will be activated, and you will be able to enjoy premium features of Hily app.
This is a fraudulent, garbage app. I have been trying to be reimbursed after being charged $20/week even though I unsubscribed and they have been sending me on a wild goose chase. They are ignorant, rude and plain cruel. I am absolutely disgusted.
Dear Julis that is sad that you had such a bad experience with the subscription. I would like to mention that our refund policy can be found in our terms of use. Unfortunately, if we were unable to refund your transaction, most likely, it simply did not fall under our refund policy. We apologize for the inconvenience. Would you mind sharing with us a more detailed review of the App at support@hily.com? Your opinion is very important to us and can help improve Hily, which we strive to do to provide the best user experience possible.
This app is absolutely trash! Worst than POF, and worst than Zoisk! Don't waste you time! I hate it and would never waste my time on another piece of $#*! app if my life depended on it! #trash
Hey there. Thank you very much for your review. We are really sorry that you feel this way about our application. Could you please share more details about the issue you faced at support@hily.com so we can check it as soon as it is possible?
When you read the premium stuff it says unlimited chats and when you pay the money you only get 10 chat requests. And when you ask hily live support why? They reply to you you're allowed unlimited chats with your matches. I mean what a way to steal money. Disgusting
Dear customer, I am sorry that you had a bad experience with Hily. I would like to mention that we have different subscription packages. We would appreciate it if you took the time to contact us at support@hily.com so that we will be able to locate your account and give you a detailed explanation of the package and its features. Thanks in advance.
Fake sooo Fake. As I swiping I lost count of how many runway model, swimsuit wearing, Hollywoodish gorgeous women there are... the site should be pulled down. You get automatic responses to. You get a response back once or twice generic in nature. I had this girl message me that was a GODDESS! COME ON! I am not a stud! Lol Then nothing... talk about taking your money and running.
Dear Bill, I am sorry that you had a bad experience with Hily. I would like to mention that we have a strict policy against fake users. Whenever such users are identified, their accounts are permanently suspended with no ability to create new accounts. Unfortunately, it is impossible to locate all fake accounts right away; however, our moderators' team works tirelessly to ensure such users do not harm the user experience in Hily. If you have more ideas to share, you can contact us at support@hily.com. Your opinion is very important to us and can help improve Hily.
How can you use something that makes all the choices for you and does what it wants, customer service which they lack highly I wouldn't waste time or money!
Hello Chad. Thank you for the review! I am very sorry you had such an experience. Maybe you have any suggestions or ideas on how we can do better? Please, share your thoughts with us at support@hily.com. We will do our best to improve the application so you get the best experience using it.
This company was made to steal money. Every positive review of this app seems like a robot or a fake review. Every real review is a one star, and complains about having their money straight up taken from them. Same exact thing happened to me. You have to go into your app store/google play and delete the subscription from there. Their terms of service literally say they will continually charge you even if you don't have the app or an account unless the subscription is removed from the app store. This is extremely deceptive, and the app can't match you with someone that actually lives near you. Extremely bogus app, stay away.
Dear customer, I am sorry that you had a bad experience with Hily. Unfortunately, since the respective App stores manage all charges and subscriptions, we simply do not have the means to help you in any way other than giving you directions on how to cancel your subscription. Additionally, we do not have any intention of stealing from any of our users and we aim to be as transparent with users as possible We apologize for the inconvenience. Your opinion is very important to us, and if you would like to give a more detailed explanation of your issues, please do not hesitate to contact us at support@hily.com.
The dating app is full of fake profiles and they charge you $27 A WEEK! THAT'S $100 dollars a month for basically nothing. Wtf match.com isnt even that expensive
Dear customer, I am sorry that you had a bad experience with Hily. We would like to mention that Hily and its basic features are entirely free. You can swipe, match with people, send messages to users you matched with, have video calls, and share stories absolutely free of charge. We indeed have an upgraded version - Hily Premium, but it is optional, and you can use the app free of charge. We also have a strict policy against fake users. Whenever such users are identified, their accounts are permanently suspended with no ability to create new accounts. Unfortunately, it is impossible to locate all fake accounts right away; however, our moderators' team works tirelessly to ensure such users do not harm the user experience in Hily. If you have more ideas to share, you can contact us at support@hily.com. Your opinion is very important to us and can help improve Hily.
You will be charged some outragous amounts, its not one of those free but you can buy a better version. All you get is a really $#*!ty app, i deleted it after a couple of days because the women on there were suspiciously fake looking, far away, blurry photo profiles, etc.
Fortunately the itunes store was able to refund $270 but i was still quite a lot out o pocket.
Dear Jason, I am sorry that you had a bad experience with Hily. We would like to mention that Hily and its basic features are entirely free. You can swipe, match with people, send messages to users you matched with, have video calls, and share stories absolutely free of charge.
We indeed have an upgraded version - Hily Premium, but it is optional, and you can use the app free of charge.
We also have a strict policy against fake users. Whenever such users are identified, their accounts are permanently suspended with no ability to create new accounts. Unfortunately, it is impossible to locate all fake accounts right away; however, our moderators' team works tirelessly to ensure such users do not harm the user experience in Hily. If you have more ideas to share, you can contact us at support@hily.com. Your opinion is very important to us and can help improve Hily.
Signing up for Hily was my best decision ever. I've met the coolest people here, we have so much in common. And all these features like stories, visible likes, or search filters are really helpful. Thanks to creators!
Dear Customer, thank you for your review! We are happy our users like the app! If you have any ideas or thoughts you would like to share; please contact us at support@hily.com. We are continually working towards improvement, and your opinion can help us move in the right direction. I appreciate any help you can provide.
I think I found my prince! He is so handsome and smart, and lives nearby. We've been on two dates, and it seems I fall in love with him! Hope he feels the same! Hily, thank you for making me happy!
Dear Customer, Thank you very much for submitting your feedback! We are happy you enjoyed your time with the app and even more pleased that you found someone. Good luck with your relationship! We hope you won't need to use dating apps again, but we will be happy to welcome you back!
I registered on the site as a 7 day free trial subscription. However, I cancelled my subscription three days before the end date and they still charged me. When I tried to dispute the charges, they said that I was supposed to cancel my subscription on Google and not the site. Whomever heard of such nonsense. Next time I register with a dating site, I'm going to make certain that check the reviews before registration.
Dear Andre, I am sorry that you had such a bad experience with the subscription. I would like to mention that Google or Apple's stores are managing all the subscriptions. Can you please give us more details on where exactly you canceled your subscription in the app? Your opinion is very important to us and can help improve Hily so that it won't be misleading to others. You can contact us at support@hily.com
I barely used the app one day before deciding to deactivate my account, but they still charged me the $15 after my trail period ended! I wasn't even using it anymore and, even though I tried to get a refund immediately after the $15 was charged, hily refused to, saying they "didn't have to tools to process refunds" and Google Play wouldn't either! Saying it was up to hily! It's a $#*!ing joke! They're able to TAKE the money, but when it comes to refunds, no one's "able" to do it. TYPICAL greedy business pratices! DISGUSTED! Hope Google's multi-million dollar company is happy stealing from working class people!
Dear customer, I am sorry that you had a bad experience with Hily. If you start a free trial, you start an auto-renewing subscription. The first week is free, and after it ends, you are charged for the next subscription period. That is mentioned on the screen offering a trial and explained in our Terms of Service. Unfortunately, since the respective App stores manage all charges and subscriptions, we simply do not have the means to help you in any way other than giving you directions on how to cancel your subscription. I would like to mention that our refund policy can be found in our terms of use. Unfortunately, if we were unable to refund your transaction, most likely, it simply did not fall under our refund policy. We apologize for the inconvenience. Your opinion is very important to us, and if you would like to give a more detailed explanation of your issues, please do not hesitate to contact us at support@hily.com.
Out of the blue my account was disabled and I know for sure I didn't violate any rules.
I didn't like that I was getting matches from all
Over the country. It's just a very messy, unorganized, poorly executed dating app. Worst one I've tried so far!
Dear Candice, thank you very much for your review. We are very sorry that you feel this way about our application. If your account was blocked by mistake, please contact us via support@hily.com or via Live Chat Support and provide more context about the issue that you have faced. We will check the account as soon as possible and will do our best to assist you.
From the business
Hily is a dating app connecting 35+ million users—and growing. It's designed with the idea that real connections and fun should be at the heart of dating, With authenticity as its top priority, Hily shifts the focus to what truly matters: compatibility and individuality. It's dedicated to making dating better, safer and more exciting for everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there Aiman. Thank you for the review! It is very sad to hear that you could not enjoy your experience with Hily. Unfortunately, as of right now there is a small list of countries Hily does not operate in, however, we are working hard on expanding our horizons so that more users can enjoy our app. Additionally, we would like to help you with the “Banned account” issue. When an account is terminated for whatever reason, any further accounts created will be automatically terminated as well to ensure the safety and comfort of our users. If your account was blocked by mistake, please provide to us more context via support@hily.com, and we will check your account as soon as it is possible.