HiFiSoundConnection

P. O # *******. SKU: HA-SPK-PACKAGE409-1. What they advertise to fit without modifications in a 2000 Chevy Silverado 1500 regular cab rear speakers DOES NOT FIT without modifications. Also they sent the factory speaker wire adapters that fit the factory plug but does not plug into the speakers they sent! Duh! And the worst customer service rep "Paul Smith" continued to demand those are the correct speakers. And if I don't want them, it will cost the buyer return shipping even for HiFiSound "Con" making the mistake! The cost of return shipping is not worth the expense.
As for them shipping the product to me. It was small boxes and parts wrapped up in thin plastic wrap. By the time I received the package it was torn, worn and parts scuffed. Obviously the package was taped up by the shipping company as to keep it all together. As if HiFiSound "Con" can't afford a shipping box! What da?
If I had a worst enemy, I won't suggest dealing with HiFiSound "Cons". STAY AWAY! You will GET Screwed by HiFiSound "Cons". There are much better quality products and service out there. I should have heeded all the reviews and warning signs. STAY AWAY from HiFiSound "Con"!

Same nightmare as everyone else described. TERRIBLE customer service and you better pray to whoever you believe in that your transaction goes smoothly. I ordered $520 worth of subs/box/amp from these criminals and the first two times the item was so poorly packaged that Fedex would not deliver it due to the damage. After about 5 phone calls all taking atleast 15mins to speak with someone I was promised that the THIRD package would be properly packaged and guaranteed to get to get to me-NOT. The box came in destroyed AGAIN so I refused the package. After dealing with the rude scumbag "james" he basically accused me of not wanting the product and tried to charge me a 20% restock fee for something that they destroyed. ALL EMPLOYEES THERE ARE TRAINED TO LIE AND WILL HOLD YOUR MONEY HOSTAGE! They held my money for 30days until I threatened to sue them. DO NOT BUY FROM THESE INTERNET TERRORISTS. The worst people are james and ann, both terrible scum liars that will do all they can to screw you.

"HiFiSoundConnection.com is one of the least reputable companies you can deal with online. As long as the piece arrives complete, and packed properly, there are no issues - but pray to God you don't have to deal with customer service issues, pieces that arrive DOA, or arrive incomplete. As it turns out, they sell a lot of floor models and 'factory refurbs' as 'new', and then require you to pay the return shipping to fix their mistakes.

Among the worst CSRs at HiFi is 'James' - unfortunately he answers the phones AND operates the online chat forum through the website. This character lies any way he can to avoid dealing with your issues, and makes promises that never come to light. And if you call the Sales Manager Lisa at extension 99, you will only get her voice mail and she will never return your call.

I have spent thousands of dollars with this company in the past five months, and as I said, the pieces that arrive in one piece and complete are not an issue - but you have to judge an online retailer by how they deal with their shortcomings, and the pieces I have received DOA or missing pieces have been awaiting their promised resolutions since August 2011. In one case I even had to get PayPal involved just to get a return phonecall!

Accordingly, they will never be receiving another order from me, or my entertainment network, regardless of price, because they cannot service the sales they screw up at their end. Used, broken, useless goods sold to you as NEW.

After over a dozen calls, emails, and online chats with their CSRs, all I can do now is warn people away from this terrible online vendor.

When you judge an online retailer, look past the 'excellent' reviews, as they are now generated by companies hired to falsify online credibility. Instead, look at the legimate complaints, and you'll find out exactly who you're dealing with.

Their page said "In stock and ready to ship within 48 hrs of receiving payment" for a small car stereo adapter I ordered and paid for, on the ORDER confirmation page it told me that I would receive shipping/tracking info within 48 hours, well after waiting and hearing NOTHING for 8 days I contacted these low life scammers and was rudely told by Blacky errr Jacky that "They are out of stock on my item", they sure took my MONEY really fast, but when the hell were they ever going to inform me of such a very long wait? They claim to be open and operating 7-days per week, so WTF was the hold up in telling me ANYTHING? So I told them to cancel my order and the she-chimp cut me off, lets see how many months it takes to get my money back, good thing I always only buy thru paypal!. And to the nerd who claims they US Gov will do something, anything, I have news for YOU pal, wake up, smell reality and guess again nerd, unless your scamming the gov out of their getting YOUR tax $ they will NEVER do a damn thing! The gov only cares about getting THEIR money, they do NOT care if YOU have been scammed and that IS the USA gov truth! WHy do you think these scammers have been online for so long and will continue to be, just pay your business fees and taxes and you too can scam the globe scot-free!