From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Very pleased with my first experience; item as described; fast shipping and ease of ordering; always find what I'm looking for at Her Room
The site is exceptional and outstanding and I love the descriptions which gives you a very accurate description of all their merchandise. Customer service are warm, accommodating and care deeply for their customers. I highly recommend this website.
Shopping experience is always a pleasure. The site's descriptions and accuracy are spot on and just brilliantly written. Customer service is always attentive and caring.
Was very pleasing do business with Her Room. Found the clothing I was looking for and it came in a timely manner. I will continue to shop at Her Room
I never received my order and it's been twenty days.
I am impressed with the high quality of ladies underwear HerRoom provides, I have never been disappointed, well done.
Excellent products, It Is very nice, beautiful color and fast shipping
I bought a Calvin Klein bra that I wear as an everyday one. I was pleased to find it as I think it's been discontinued. It arrived in perfect condition so I'd highly recommend HerRoom.
I ordered 2 bras that I normally, where at a very good price I received one and I haven't received the other yet and there's really no information as to when I might get it. It just said that we won't bill you until it's been shipped.
My order has not been delivered even though it says it should have been delivered yesterday! Very poor tracking
Hello Tracey - Your pre-ordered items have not yet shipped. The status on your order is that they are due to ship the week of 10-13-24. We have not sent you any tracking information - just an estimated ship date. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Only part of my Order was available for shipment.
I have tried to contact the Company through their Website on two occasions to find when the last item would be shipped but have had no luck.
I received a Message that I would receive an e-mail but it has never arrived.
I understand delays are common and are acceptable. What is not acceptable is poor Customer Service.
Hello Joan - WE appreciate your feedback. We have searched our archives and found no correspondence from you regarding this order. We have sent 3 emails to you with update status on the balance of your shipment. The remaining item shows it will be shipping to you next week. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
We never got the package and support has stopped responding.
Hello John - As we have explained to you, your package shipped out on 9-10-24 and tracking shows it was delivered on 9-17-24 at 12:38 p.m. to your requested garage door. The delivery person was contacted and confirmed he delivered to your location. We cannot be responsible for a package left out in the open for several days.
Kind Regards,
Wilma
Customer Service Manager
Love the product but never received full order. I ordered 8 pair but only received 3 pair and paid in full for order.
Today is the 24. September 2024 and the good has not arrived. Please send the money back. I will contact Paypal.
Hello Johan - You are an International customer. We have explained to you that your order tracking is being handled by our business parther, Global-E. They will be able to give you trackign status. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
After loving theses slips for several years, I decided to buy them at another store on-line and found that most were made of ruff type, burlap material. However, I have again with Her room found my latest order to be as the original order of the same slips several years back. Very happy with the new soft material again.
Fast and love the cotton slips cause they are cotton and always priced right.
The product I ordered is exactly what I received, quality and fit are perfect. Delivery was vey quick.
Website had great product information that helped make the right decision and avoid a return. Shipping was speedy with information provided about the progress.
I have recently had reverse shoulder surgery, which means that I won't be able to fasten my bras in the back anymore. Looking for a supportive front-closing bra in my size was difficult, and I returned many that just didn't work. However, I was able to find these Glamorise Wonderwire front closing bras that were perfect.
I received my bra in reasonable time, and I am pleased with my purchase
Bra is not what I thought I was purchasing. Cheap Material and runs very small. No use to me!
Hello Marilyn - We are sorry you did not like your Playtex item.
Kind Regards,
Wilma
Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tammy - When you placed your order, you selected a pre-order item in a fashion color. At the time of ordering, you were given the expected week it would ship and agree to it. The item is still on track to arrive on the date given to you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager