From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I was able to find my favorite panties in colors that I love! There is nothing like Vanity Fair Lace Nouveau nylon briefs. They've been my favorite over 30 years. HerRoom carries colors I just can't find in the local department stores. Shipping was fast, too! I love HerRoom and VF panties.
Which said only the cups are cotton. Donated to women's shelter and won't use the site again.
I love the fact that you have such amazing filters in helping us find products by styles and sizes, and some of the most extensive product selections for lingerie on the internet. Unfortunately, the HerRoom search engine is painfully slow in loading and this makes the experience very frustrating. This is not due to slow internet or wifi on my end; I actually had my house hardwired with ethernet and don't have wifi buffering to slow my system down since my house has been wired for ultra high speed internet. I don't encounter such slow speeds with anyone else on the internet, just HerRoom, which is super slow, which is like dial-up from 30 years ago. Delivery time for my order has now now taken over 7 days from date of shipment, on top of delays for the item having been out of stock. I would have thought that the items would have been expedited since I had such a long wait.
Customer Service is very good at helping you to find the right size if in doubt. Just give them a call.
Bad experience nothing for new customers don't know how to order from them again probably not
Hello Anatoliy - We are sorry you did not take advantage of our free shipping with a $75 offer or our $20 savings if you sign up for emails and texting.
Kind Regards,
Wilma
Customer Service Manager
I ordered the size of my old bra, however it does not fit. I was going to order the next size, but you do not have it.
Hello Laura - You are correct that the next size is not made by the manufacturer. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Falke is very nice company and I use their socks everyday. It is not easy to find in US. I bought them in Holland first time. I am very grateful that Her Room carries them
Panties were a little slimmer in the rear than they used to be.
I've only ordered twice from her room, but each time I am kept up-to-date when there isn't backorder and usually it is shipped earlier than stated. I have been very satisfied dealing with this company and their products are wonderful.
Fit perfectly have great support and are very comfortable. I usually take a 36HH but very hard to find so I. Got a 38 N and fits perfectly. Thank you 😊
Finally, a comfortable bra that does not make me itch. It has taken a long time to find one that does not have nylon, spandex and all the other itchy fabrics. I love my cotton bras. Thank you
I have ordered several times from HerRoom and have never had a problem. The merchandise is always top quality and fairly priced. It arrives in good time and well packaged.
We were looking for a nice, short, half-slip plus a padded bra that was both becoming & comfortable.
Checked with HerRoom & happily, they had them both. They were ordered & arrived quickly & in perfect condition. We are both delighted with the products & service.
I am very pleased with my purchase from "Her Room".
Prompt shipping and clear attention to details. Great customer service! I will continue shopping with this company.
Very good customer service. Shipping was kinda fast. I love herroom
Shopping went smoothly and the deliver was very fast, the products are my favorite that I have purchased many times before and always things are perfect
Hallelujah found a latex free bra that fits and doesn't break the bank.
Will definitely be buying more. Thanks
Found my odd size bra! They fit me perfectly.Delivery was fast.
HerRoom carries my favorite brand of bras and panties! Love the HerRoom sales and the selections are excellent!
I was notified 2 of the 3 bras I ordered had shipped. When the package finally arrived only 1 bra with a note the other was damaged and didn't ship. In the meantime I was charged for both. I emailed them from their website Saturday September 21st and received an automated response. The response said they would get back to me shortly. On the website I think it says within 48 hours. Nothing by Wednesday Sept 25th so I called and waited 15 minutes before leaving a message. It is now a full week and 2 days after my original email and still nothing. I am fed up and want a refund for the 2 bras that are now limbo.
I was notified 2 of the 3 bras I ordered had shipped. When the package finally arrived. In the meantime I was charged for both. I emailed them from their website Saturday September 21st and received an automated response. The response said they would get back to me shortly. On the website I think it says within 48 hours. Nothing by Wednesday Sept 25th so I called and waited 15 minutes before leaving a message. It is now a full week and 2 days after my original call and still nothing. I am fed up and want a refund for the 2 bras that are now limbo.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lucy - Your order with us was for 2 Exquisite Form bras that make no claim of having any cotton content. Perhaps this review should be left with another company.
Kind Regards,
Wilma
Customer Service Manager