Monterey Bay Herb Co.

You guys have everything, and at great prices, too!

I wish I would've read these reviews prior to spending 3 hours diligently reviewing pricing for bulk items & navigating through a large amount of discontinued & sold out items. I was finally ready to checkout & to my dismay, the shipping costs on 5lbs was over $100! Prior to shopping, I read on their site that they use the least expensive shipping method available for the area it was being delivered to & that they keep the product prices low instead of transferring shipping costs to the product itself. I then, out of curiosity, tried to ship only 2 lbs & it was $60 for shipping, holy cow! I'm in Cleveland Ohio, I thought it was a glitch on their site.

I emailed the company & explained that I read the shipping area of their website prior to shopping & appreciated the fact that they go in detail to explain that their products don't have inflated prices due to compensating for shipping, like most companies, so they have to charge the customer actual shipping costs they incur. I was definitely willing to pay standard usps or ups prices but was thoroughly confused as to why it would cost more than 6x the amount that ups ground actually charges. I'm familiar with shipping costs, for the most part, & this amount isn't even in the same vicinity as standard shipping costs. They do ship free on a >$300 order so I explained that I was a new customer & would like to try a few of the products prior to making a $300 order & was happy to pay actual shipping costs.

The response I received didn't address my concerns or questions. It was a generic response that I'm sure she's sent many times prior. She confirmed that the shipping costs were not a glitch in the system & insincerely apologized for the problems this has caused. She also claimed they were diligently working on reducing their shipping costs.

When I looked up these reviews, I realized that my complaint about their site not allowing customers to view shipping costs prior to checking out & inflating their shipping fees to compensate for the lower prices has been a common complaint for a couple years now. The generic lie of an explanation I was given along with the fact that they make it a point to explain the opposite of what they do with these additional costs on their website is, in my opinion, deceptive at very best. The fact that they have been hearing this same complaint for years now confirms to me that they are intentionally misleading their customers. I will definitely not be a customer.

Website is clear, easy too navigate, and has the best prices I've seen by far!

Easy to navigate and swallow. Good with digestion.

Quality product, as described and arrives quickly.

Quality products and services for unbeatable price you will love this company

Easy to navigate first time purchaser! The website also offers a huge variety of herbs!

My only disappointment was high cost of shipping, but so it goes everywhere

Easy to order and learn about the benefits of your products.

Fantastic service, quality products, great prices, fast shipping

The online experience is streamlined and easy to use.

Good buying experience product was available and arrived quickly

Great customer service. Looking forward to ordering more herbs for my apothecary.

Easy with good descriptions of tea. The orders arrived quickly.

Ordering was quick, easy and arrived fast. Monterey Bay Spice Co had the best price.