On the surface they look good, 3-to-7-day shipping, good selection and fair pricing. Then you order, 10/21, you need something by Halloween. You order it in plenty of time, you think, a week goes by, then you get a delivery date of November 10. It's a waste of time to order anything from this company.
Ordered several shirts and used sizing chart provided. Every shirt I own is XL and per their measurements I ordered XL,, What I received will not fit my child. Live chat is a joke and to make matters worse you must pay for returns to China! I will never reccommend or use this company ever! Very deceiving return policy as therer is no indication on website you must ship returns back to China, worthless company.
Dear customer,
We are so sorry that the clothes is not fits you. We would like to confirm if you have checked the size chart for each items, cause size selection may vary due to different clothes. If you have checked the size, but the actual item is different with the description and not true to size, we are very welcome and hope that you will contact us for us to confirm, we also hope to correct our products and provide better service to our customers.
Now we have the United States Return Warehouse, and also we will working hard to improve our return service in Europe and Australia. Hope you can be understand.
Best Regards,
Hardaddy
I placed an order almost three weeks ago and have emailed 4 times to inquire about my order, no response from anyone. My next step, I suppose is to have my credit card reverse charges. I would not reccomend this company.
All inquiries will be responded to within 24 hours. Please check your email~
Sorry for any inconvenience caused. I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
If you have any problems, feel free to contact us via email or online chat
All was great, except that to "spin" to get my offer, my perfectly correct phone number was not accepted as valid. Being in a hurry, I just moved on and didn't get any offer.
Trying to exchange is nearly impossible. They say you can. Then tell you it is out of stock. They won't let you exchange for a different item but first tell you that you can. They really want to force you into accepting a 50% refund and keep unusable item. I will never purchase again as the customer service was confusing as they would tell you something and then tell you no.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the exchange and returns process.
Sorry, we currently do not support exchange for different products after receipt. We can only exchange sizes now. However, if the size of the item you wish to exchange is out of stock, then unfortunately we are unable to exchange the item, but you still have the right to return the item for a full refund. You can check our return policy: https://hardaddy.com/information/returns-exchanges
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? This will allow us to check your order. We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
Congratulations. I made an order twice last year and recently in the spring, the product arrived well packaged, the service was at a high level. I ordered shirts, they correspond to a good product appearance. I will definitely continue to order.
Hardaddy is a leading online dating service that provides a secure environment for people to interact and develop meaningful relationships. With its sophisticated matching algorithms and user-friendly interface, it has never been simpler to find matched mates. I would certainly recommend Hardaddy to anyone seeking a trustworthy and efficient online dating service.
I ordered a Christmas holiday shirt on October 25,2021. Plenty of time to get if for the holiday season. As of today and two email conversations later I still do not have the shirt. I have been offered "a 15% cash refund of the value of the overdue items. You can contact us to refund this amount to you after you receive and keep the item (s). Which is great but at this rate I may never get the shirt and at this point the holiday season is almost over. I find this unbelievable! To take almost two months to receive a shirt that would be worn during the holiday season. If I ever get this shirt it will be useless because the holiday season is over. I find this unbelievable. The ordering and product fulfillment is grossly ineffective.
Dear customer,
Sorry for the inconvenience.
We'll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Hardaddy.com or by chat online.
Hardaddy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered over $100 of shirts. My system autopopulates my address. Somehow the shipment went to a different address. I noticed it right away when they sent the shipment confirmation. I reached out to them and they said it may be returned but let's see. I saw it was returned, yet it only took 4 days to ship to San Diego... they post they are experiencing delays be patient. I reached out to them and they said wait 7 days. Then they said.no refunds and offered me 30% refund. They said returned shipments are destroyed.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. Could you please provide us the order number so that we can better help you?
If you have questions about your order, please contact us by email at service@hardaddy.com or by chat online.
Hardaddy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day.
Great product at a great price! Excellent on-line buying experience. I was looking to purchase the item from the on-line store however I had a question so I contacted their Customer Service dept. The person I talked to was very helpful. She placed the order and was extremely professional.
Disappointed and I haven't received the merchandise yet. Long shipping times caused me to investigate. I thought the delay was due to holidays, but it is due to the shipping direct from another country. Wonder where that little tidbit of info is tucked on their website?
Thanks for your support. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will need 1 day of processing time and then 7-13 days of shipping time as stated in the shipping policy.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hardaddy.com or by 24/7 chat online.
Stay safe and have a good day!
It took a month for the 2 shirts to arrive, kept getting notices that they are on the way, so i was excited to get them, they looked real cool online, boy was i fooled, the material was the consistancy of tissue paper, i'm a big guy, so i ordered 3x, just to be sure they had a baggy fit that i like, they were marked 3x, but they were at the largest an xl, they barley covered my belly button. What a joke, do yourself a favor and go to a retail store, and pick out stuff that you can touch and try on. Now im waiting for my refund, after i had to pay return shipping, dont get fooled by these bozos.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. Could you please provide us the order number so that we can better solve your problem？
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@Hardaddy.com or by chat online.
Hardaddy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
- sizes are wrong. L, XL, XXL, XXXL are all the same (approximately XL)
- uncomfortable polyester absorbs summertime heat
- you'll be spammed with emails from them and other companies. They sell your email address.
- poor customer service
- all positive reviews are fake
The size of items from different styles varies. We recommend you check the detailed measurements in the size chart first. You'll find the size chart under product details.
Please note that we will never sell customers' information such as email. We are sorry to hear your feedback.
Could you please provide your order number so that we can help?
Great Job! I can always count on the entire store's staff to do a great job! Attention to detail leads to great customer satisfaction! Quality goods at wonderful prices are the order of the day. Thanks to all!
Ordered 4 shirts, tried one and way to big. Requested return for the remaining 3 following the return policy. Received a shipping label and sent package. Package was returned with "insufficient address". Was told again to try to ship for return, Used provided address again, package returned a 2nd time for "insufficient address", extremely irritating to have to deal with the C rap.
Dear customer
We apologize for any inconvenience or frustration you experienced with returning your items. We appreciate your efforts to follow our return policy and understand that it can be frustrating when things don't go as planned.
After reviewing your order, we are pleased to inform you that we have issued a refund for the remaining three shirts you were unable to return. If you are still unable to return the package, we recommend keeping or donating the items instead of trying to return them again.
Again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Echo
HARDADDY
You don't want to wear these clothes in a hot climate. The fabric we're probably melt to your skin. The buttons are cheap the stitching is cheap. These were ordered under the company name Hawalili and the items came in hardaddy.com packaging.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Customers are responsible for return shipping costs. You can check the return policy here: https://hardaddy.com/information/returns-exchanges
The clothing brand does not always match the name of our website since some of them are marked as designer's brand and others as supplier's name.
Your kind understanding would be much appreciated.
Sorry for any inconvenience caused. I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
These shirts are garbage! They don't look anything like they do on the website and the fabric is the cheaper, unwearable polyester like a child's costume. Paid $100 to get freedom shipping, and they are charged me for shipping! Avoids like the plague!
We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
Your comment is highly appreciated and we will forward it to our relevant department. Hope to see you again soon~
Customers are responsible for return shipping costs.
You can check our return policy here：https://hardaddy.com/information/returns-exchanges
Sorry for any inconvenience caused. I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
If you have any problems, feel free to contact us via email or online chat
I was quite happy with the service I received at Hardaddy. The staff was incredibly helpful, knowledgable, and courteous. They asked me what I wanted to purchase, demonstrated how to utilise the things, and then provided me with a receipt as evidence that this was done. I would suggest Hardaddy to my friends and family without hesitation.
Hardaddy Clothing & Fashion is a fantastic shop! I appreciate the variety of clothing and the helpful staff. The clothing is of high quality, and the prices are very reasonable. The quality is excellent, and the prices are extremely reasonable. I plan to continue shopping with them in the future.
I bought 5 matching men's Hawaiian shirts for a family beach vacation. The price was reasonable, the design great. Shipping was quick, and because I bought 5, it hit the free shipping threshold.
The downside is the material. The men donned their shirts for an evening sunset cruise on the Gulf of Mexico, and though it wasn't an unusually warm evening, they couldn't wait to get them off. The material is not breathable at all. I asked one what it was made of, and he said "I think Ziplock bags". Yikes! All 5 shirts went directly into the trash after the boat ride. Very disappointing. Don't order anything that shows material as Polyester/Spandex
Dear Customer,
Thank you for your feedback regarding your recent purchase from our website. We are glad to hear that the design was great, and the shipping was quick.
However, we apologize for the disappointment caused by the quality of the material of the shirts. We take pride in providing high-quality products, and we regret that the material did not meet your expectations.
We understand that the material's lack of breathability made it uncomfortable for you during the cruise. We apologize for any inconvenience caused.We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
Once again, we apologize for any inconvenience caused, and we value your business. If you require further assistance, please do not hesitate to contact us at service@hardaddy.com
Best regard,
Mandy
HARDADDY
Overview
Hardaddy has a rating of 3.2 stars from 197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardaddy most frequently mention customer service, high quality and affordable prices. Hardaddy ranks 205th among Clothing sites.
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to provide feedback on delivery.
We regret to receive this accusation of dishonesty. On the website we have indicated the shipping time as preparation time + delivery time, and please note there're 2 different shipping methods.
Our normal delivery time of standard shipping is 1 working days for order preparation, plus 7 to 13 working days for mailing. Therefore, you can expect to receive it in 8-14 business days.
If all the items in your order are in current stock, you could choose express delivery (3-7 business days, plus preparation time it's 4-8 business days).
If express option does not show in yourorder, it means that you can not use expedited shipping method.
For more details, you can click on the link to check: https://hardaddy.com/information/shipping-delivery
Sometimes the item in your order might be hot sale item and it could take longer for preparation, or there could be an accident happened to the parcel during trasaportation. We do not deny such situations but these are not normal cases. The shipping time we indicate online is calculated with the data we collected from all the history orders, so what it shows is actually an average time frame.
If you want to know about your order's status, simply contact us by email or chat, we are always ready to help. And if an item can not be shipped out in time, you can ask for cancellation at anytime as long as it's not in transit.
Again, thank you for reaching out to us. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Louisa
HARDADDY