I just wanted to chime in about Hardaddy. I am pretty wary of ordering clothes online, but their site popped up on my FB feed and I liked the styles. I looked into their "trust" rating and figured I'd take a chance, as the reviews were pretty positive. I can't speak for anyone elses experience, but I was very happy with what I got, delivered to me in Canada. The material was similar to what I expected and will be good, I think, for a tropical holiday coming up next week, as they are pretty light. Size was about the same as I expected a large to be, although two were a bit larger than I would have hoped (but much prefer larger than too small!). I sweat a lot so splashed some tap water on one of the silk type shirts (polyester) around the chest area and the water did not make it darken around my chest at all (see picture), which I'm happy about, although it admittedly feels a bit clammy on the skin. So overall I'm very happy with my purchase and yes, I would order again if it came up.
The shoes are not only stylish and sleek, but also incredibly durable and well-made. The leather is of high quality and it's obvious that the shoes were crafted with care and attention to detail. I've worn them for long periods of time and they feel incredibly comfortable, even after hours of walking. I also appreciate that the shoes come in different styles and colors, allowing me to find the perfect pair to match my personal style. Overall, I highly recommend Hardaddy shoes to anyone looking for a high-quality, comfortable, and stylish pair of shoes.
I wanted to create care packages for my essential employees working every day to keep our apartment communities open and our residents healthy and well. Brandon was SO awesome and shipped them quickly to me and I was able to put some very needed smiles on my teams faces! Product was exactly like stated on the website and I would order again and again!
There are a few people in my social circle who have been nagging me to buy them a Hardaddy t-shirt. It is essential that they understand how much enjoyment I get from wearing this shirt, and I will work to ensure that they get one for each of them before I leave my house.
Hardaddy Menswear is a clothing line for men who want to look good and feel good. They know how to make clothing that's made of quality material, with functionality, durability and great style all in one place. The result is a clothing line that really lives up to its claim of being: "the perfect outfit for any occasion!"
I hate buying nw clothes, because everything that might be connected with spending money disgust me. However, I have a wife and she likes when I wear dapper clothes. She makes me buying new clothes, but I really hate it. Recently, she decided to order some clothes for me on her own, without my presence. It was something like a surprise actually. She chose this online store and ordered here several packs of clothes. Really, there were two packs of clothes, because there were too much clothes basically. She made me write this review because she liked the whole process of buying here. She told me that the quality is awesome.
Impressive quality and speedy service! The product and embroidery quality was fantastic and I was impressed to see how quickly I received the finished product. Will definitely be ordering from them again soon!
The staff is very welcoming and helpful/knowledgeable. Sizes vary with each item so try everything on. If they don't have your size in store they will order it for you and shipping is free.
I love the size ranges available and the various themes. Can't wait to receive these shirts- they are holiday gifts. The customer service chat feature worked really well, the staff was responsive.
I ordered 11 shirts for a class reunion from this site. The reunion was cancelled due to a family emergency. I did not even want to return the shirts... just exchange them for different styles.
WHO NEEDS 11 OF THE SAME SHIRT?!?!?!
They simply said, "no". It is outside of our 30 day return policy.
The shirts are very poor quality. I will probably go thru all eleven of them within a year, because they are junky.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://hardaddy.com/information/returns-exchanges
Since your first order was delivered in 26th March, the return window expired after 26th April.
As for the 2nd order's return request, we sent reply in 8th June asking for photos since you complained about issues. Please send us photos to check so that we can help you on the orders.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
HARDADDY
Quality shirts at a reasonable price. I have like 5 or 6 of these shirts already. I love them all.
I have not received my order in almost 4-weeks! If I ever do get my shirts I will NEVER order from them again. I am now very concern that the quality is not going to be very good.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Each customer is important to us, and we truly hope to resolve this issue in a way that is satisfactory for you.We will try our best to improve our service and provide you the better shopping experience.
We strive to provide our customers with high-quality clothing and ensure that their orders are delivered as quickly as possible.
I’m very sorry to hear that you haven’t received your order yet and understand your frustration. To assist you better, could you please provide your order number or email? This will help us track your order and address your concerns more effectively.
We appreciate your patience, and I assure you that we are committed to resolving this issue for you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
HARDADDY
Per site- one day to process then 7-14 days of shipping. Ordered holiday themed shirts, so needed them on specific dates. On day four still in process status. Contacted customer service via chat, was advised items will be in warehouse within 9 days (an estimate) with same ship time frames. Offered discounts which do me no good for a need on two holidays. Items look great online, very disappointed in execution and communication. Won't be back.
Dear customer
We apologize for the delay in processing and shipping your order. We understand that timely delivery is important, especially for holiday-themed items.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. There is different processing time for different item. You can check the processing time from product page.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Due to the peak shopping season and high demand, your order has been slightly delayed before shipping. The order has been cancelled as your request, we will refund as soon as possible. We sincerely apologize for any inconvenience caused.
Thank you for taking the time to share your feedback with us. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
I never write reviews. Ever.
This is "company" and I use that term loosely is the $#*!ed step child of an orgy between Mr. Garbage, Miss SCam and Rev. Crooked. Please don't waste your money like I did.
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hardaddy.com or by 24/7 chat online.
Stay safe and have a good day!
I had to return a shirt and only received 1/4 of my purchase price. They charge you high return shipping cost for returning an item. I received an email after I returned it and it states I will get back the full purchase price. It never stated I would be charged for the return shipping fee. I contacted customer service and they were rude and told me I was wrong and I wasn't getting anymore money out of them. Sad because we like the shirts but refuse to do business with a company that rips you off.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Your opinion is important to us and we really appreciate it. We will strive to improve the quality of our services.
About returns, we have checked and confirmed we did indicate in our July 26th email that a $7.99 return shipping fee will be deducted from your refund. We just sent the email to you again today, please check soon.
Well received your feedback regarding the return policy. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
Placed an order 3 weeks ago which only 5-6 items were received. The last item showed as processing and when I chatted with CS was informed item out of stock. Not sure I would have been informed had I not checked! This is why a company should not charge before an order is placed! Beware of this shady practice!
Dear customer
We apologize for any frustration or inconvenience you experienced with your recent order. We understand that receiving incomplete orders or delayed shipments can be disappointing, and we would like to address your concerns.
Regarding the item that was out of stock and only showed as processing on your order, we apologize for any confusion this may have caused. The out-of-stock item from your order was canceled and refunded per your request. Please note that if a product is out of stock for more than 30 days, our system will automatically cancel the item and issue a refund.
In regard to our payment practices, we want to assure you that we only charge our customers when their orders are shipped. However, there may be some delays in processing and shipping due to high demand or unexpected issues, and we apologize for any inconvenience this may cause.
We appreciate your business and value your feedback. If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Echo
HARDADDY
I ordered from this place they charged extra to express the items which were suppose to be delivered within 3 to 7 days got only 2 of the items ten days later the third item was never sent and the money was never refunded. Numerous attempts have been made to contact the company with no response, still trying to return the items no response from the company. Will never do business with them again!
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery and returns process.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. For more details, you can check the shipping policy here: https://hardaddy.com/information/shipping-delivery.
The order has been authorized by you and the shipping method has been confirmed by you. You selected express delivery on this order. After investigation, the order was placed on December 10,2023, and 2 items arrived on December 18,2023. These 2 items arrived within our normal express shipping time. Since you filed a dispute for this order, the 3rd item has been cancelled. We really want to refund you, but because you filed a dispute, the refund could not be successfully issued before. We hope you can close the dispute so that we can refund you.
Regarding your return, we have verified and confirmed that we sent you a return label on December 21,2023, but have not yet received your reply. You can try to find the email in your spam box. We've sent you another email today. If you still haven't received it, please contact us directly via live chat so we can help you solve the problem as soon as possible.
In addition, we have not received any other emails from you. We only received your return request on December 20,2023 and have responded to you.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
Don't waste your money! Total crap! First, delivery took 3 weeks because they don't stock in the US - they send from China. Second, I laughed incredulously when I opened the bag. This shirt is paper thin and probably cost $2 to make. Literally! It is close to size, I will give them that... but I tried it on, shook my head and threw it in the trash can. The quality reminded me of one of those cheap Halloween costumer we got a as kid. Truly laughable. These are guys are scammers. I knew better than to order from one of these cheesy sites, but against my better judgement I did it anyway, and I am telling anyone who is considering... DON'T DO IT! I can't think of anyone in their right mind that would think there was any value in this shirt.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.It will help if you can provide us the order number
If you have questions about your order, please contact us by email at service@Hardaddy.com or by chat online.
Hardaddy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I've been a lifetime size large, but these shirts are as big as an average XL. I'm 6', 180 lbs- a natural size large. These shirts would fit someone 6'3" and 200 lbs or bigger.
Secondly, the cut of the shirts is very boxy. The photos on the website make the shirts look nice and tapered. They are not the least bit tapered- in fact the lines are unimaginative and very straight, from armpit to waistline.
Bought five shirts. For every one the size was wrong. Normally wear a large and ordered extra large. The actual size was below a small. Couldn't even button. The material descriptions were also wrong. Said they were a cotton blend but were 100% manmade fiber. If you need to return something you have to mail it to China at your own expense. You don't know if they'll refund anything until after they receive the shirts in China. Terrible experience and I'm out over $100 on five shirts that I can't wear.
Dear customer,
Sorry that you are not satisfied with the items. It would be much helpful that if you can provide your order number to us so that we can check the related issue as well.
Sorry for the inconvenience.
We'll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Hardaddy.com or by chat online.
Hardaddy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Do not buy from them. Customer service is horrible. Can't talk to live person. No real tracking number to see when they ship your items. They ship your items separately (so they claim). Still have not received ordered items after multiple weeks. Do not order anything from them.
Dear customer,
Sorry to let you down. Sorry that we do not support phone service at this moment. You can contact us by email or online chat.
It would be helpful that if you can provide your order number to us so that we can check the order status as well.
Sorry for the inconvenience.
We'll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Hardaddy.com or by chat online.
Hardaddy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Overview
Hardaddy has a rating of 3.2 stars from 197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardaddy most frequently mention customer service, high quality and affordable prices. Hardaddy ranks 205th among Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the free shipping discount.
You can enjoy free standard shipping when buying over 89 USD after discount. ( final sale & presale products are not eligible for coupon / shipping discount)
Since your order has reached this threshold, it has enjoyed free shipping successfully. We will send your order as soon as possible.
Thank you very much for your advice and it will be forwarded to our related department to make necessary modification. We believe that our company will make better progress due to valuable customers like you.
Regarding this issue, our representative have sent an email to you and discuss about it, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Louisa
HARDADDY