The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Not what I expected, looks different in advertisment.
Great quality items. Some pieces ran a little small. Shipping was quick
I love these dresses! They're supportive in all the right areas and COMFORTABLE! I love the variety so that you don't just have to wear the same design as everyone else. I would highly recommend these to anyone looking for a quality athletic dress.
It took forever and was hard to track the shipment but I liked the sports bra I bought. It was good material and true to size. The dress ran a little small.
I was a little hesitant to order, but so glad I did. I ordered two and love them. Will definitely order again.
Love the fit. Easy to move in and still feel confident that all is in place
I liked my items. Everything was as expected. Clothing fit well and quality was great.
It was great thank you very much. Greatly appreciated!
Long shipping, short torso dresses. Couldn't fully return them when they didn't fit but they gave me a credit
The shopping was fine but the shipping was completely wrong. It came over a month later which was then too late for what I ordered the skirts for.
Hi Sabrina, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
Loved the customer service. They are prompt and very helpful.
Very good! I don't love the spinning wheel coupon kinda makes it seem like a scam website
Took a bit long to arrive but I'm over all satisfied.
Love the dress and will buy another
Shipping was much better than expected
Definitely didn't expect the dresses I bought to be as cute as they looked in the ads, but I was not disappointed! Super comfy and cute- love that they have pockets and shorts built right in.
Clothes ran very small, could not wear, no return info
Amazing customer service! I originally ordered a M and realized that a L would be much more comfortable, I contact Halara and they sent me a L for free and told me to gift the M! Amazing!
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...
Hi Madalyn, sorry to hear about your negative experience regarding shipping time and product. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!