GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
The service i got today was top class the telephone manner was excellent and so helpfull i will recommend this service to my friends thanks for all you have done
Amit Godambe processed my request forClean & Tune up and wasvery helpful and polite and has satisfied all me requirements. A good experience.
All of my problems plaguing my system were corrected by the guruaid tech. I am fully satisfied with their perfrormance and I signed up for another year to keep their maintenance servises! It is worth it! Thank you again Yogesh Vishwakarma MAF
The service offered has been very effective and succeeded in getting my computer back on the road quickly. Very good communication on technical issues Arthur Westcott-Pitt WPA International UK
Once again after calling on Guru Aid their techs were able to rectify my problem within 25 minutes completely. I had needed to convert my xlr files to be readable in their normal format. That was done and i am able to move forward with some important work THANKS GURU AID.
J. P
Did take a while but the computer was sorted and he was very helpful
I can't tell you how fast Vineet Sethi fix all my computer problems and so fast. This was one heck of a tech. When I call GURU AID I know all will be fixed in record time. Everyone who owns a computer should have access to GURU AID. Thanks all of you!
Eagesh: The work was completed in half of the time that was predicted and increased the speed and efficiency of my computer
Eagesh: Thank you for your help and patience in dealing with the issues on our computer which you have sorted out in full. Much appreciated and very professional thank you again
Always a pleasure to call these people. Very helpful. Polite. And very good at there job. Ive always been satisfied at the end of a call
Each time I have called GuruAid for help I have been greeted by a pleasant, courteous, knowledgeable individual who spoke with me first by phone and setup remote access to my PC in order to understand my problem. The "greeter" then forwarded me to a capable technician. In each case, the technician continued the assistance via a chat line interface and did a great job of solving my problems.
Dhaval Shah was the technician who helped me during my latest visit and he was as capable and helpful as any of the GuruAid support staff. However, I have been helped by at least eight staff members with a mix of about half-and-half male and female. Each and every one of these individuals provided a top notch level of support.
In this age of incredibly poor customer service from so many companies, GuruAid stands out as a great example of the way things should be done. I have paid them a substantial amount of money to maintain two laptops in our household for several years to come. When I first made this commitment, I was nervous about the value of my decision because I had tried things like this before and they had not worked out so well. Now that I have had several chances to ask for and receive their help, I am delighted to feel that I actually got this one right.
Prashant partake. Great and SUPER Service from th technician with excellent expected results!... Ted Daligdig III
Tech was very courteous and proficient in dealing with the issue for which I call today I am very satisfied with the results.
All issues which have been identified were and are resolved expeditiously and with professionalism.
Nilima Lewis did a fantastic job of assisting me with my computer problem. She was professional, helpful, and courteous.
I have used GuruAid for the last year to fix my mistakes on my computer. I have found them to be extremely professional and helpful. My computer is fixed in a short time and they assist me with anything I ask of them. I have learned a lot from them. They will do more to help your computer than other companies will. I think they are the best around!
Rohan patankar: he understood my issue and showed me the answers to my questions. He was patient and knowledgable. Vg $#*! jones
Excellent Service and resolved all my issues immediately. Very happy with the service
Tushar Gaikar resoved my problems in a very professional and prompt manner and display a lot of patience until we got each problem resolved.
These people really know their stuff. I'm glad I subscribed. When ever I have a problem they know just what to do to fix it. Way to go, guruaid!
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From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members