GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
I was very pleased with the performance of the technicians at GuruAid. My technician, Vishal Pillai, was patient with me and answered my questions thoroughly. I was pleased to have him as my technician. I have been with GuruAid for several years now and have had good experience with the staff and technicians. Good Job.
Tushar was my tech and he fixed all my problems in a timely and very polite way. I would like to work with him next month when I get my laptop cleaned up.
I am 70 years old. I don't know a lot about computers, so I am very happy to have GuruAid. They are very patience with me and take care of my computer every time I call. The whole staff are great and reliable. I trust their knowledge and expertise with my computer and I recommend GuruAid to anyone with a computer
Great job of cleaning up this computer and it did not take that long
I would like to thank mohammad sohail... for his patience and understanding... he was very tolerant since I not the best with computers. I will be recommending this site to all my friends and family... and am sure I will be doing business with this firm for a very long time... thanks again for all your support... and happy new year...
ServIce was everything I needed. Tech was very attentive to my needs. Understood what I was talking about. Solved my problems so that I could get back to work.
I appreciate very much having Guru Aid to be able to call when I need help with my computer. You are always so kind and friendly and willing to help and for this I'm thankful. God Bless
Nilesh sawant is a great technician. As usual, GuruAid is committed to giving the best professional experience ever. I've been with them for more than 2 years and I absolutely love what they can do for both of my laptops. You guys rock!
Always helpful and courteous and able to resolve any issue and keep my PC running
Lavesh was absolutely wonderful! It took a while but I was on with him the whole time and he got my computer working splendidly! Only 11 months old but had problems. He also told me how to maintain it clean. Wonderful Tech and service.
I rang with some issues and needed a clean up but other issues came up which were delt with and I had complete confidence with the service I got it was excellent a fantastic service which I would recommend.
Lalit kept me in the loop throughout the whole process of addressing the issues on my computer. I am very satisfied with his work. Lailit did an excellent job.
I appreciate the help of the techicians Sammeer Vairat and Kumal Pawar in resolving a month long problem. I should of saught their help sooner.
The best experience I have had with a tech who really knows his job.
I would tell everyone about Tushar.
All my issues were taken care of and more. Very very respectful.
I finally found a tech who knows his job...
I recommend a raise in this New Year!.
Anita
I am very happy each time that I contact GuruAid. Very good sevice and they are very polite and patient. Sometimes it takes a little longer than I expect but I am very satisfied. Martin Ericson
I have just finished a session with GuruAid. My service tech was Padmaker Sable. He was quick and efficient and did GREAT job of cleaning-up my computer. It is working much faster now. Thank you padmaker.
Amit Godambe have been very kind with you time and efforts I will be back again as I need help, You see I am a older retired individual Thanks for your help!
Mayuresh Salunke is the best. He completely took control of my computer and resolved all my issues. GuruAid is the best company I could have found and highly recommend them to everyone I talk to when we discuss computer issues.
I have had nothing but the best service from Guruaid and it's staff since I signed up and would recommend it to anyone.
My experience was very good I was able to get the help and service I needed.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members