The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
It has been a remarkable and very worth while experience.
Eagesh: I'm very please with the service I was offer again. Like always you do a great job Thank You again
Nitin was an excellent problem solver. He took time to understand the issues and made me very aware of all the things he was doing. He is an excellent employee.
To whom it may concern: My technician, SACHIN KULKAMI, *******, THE BEST! He patiently worked on system which contained a virus, had to reach, but with his thorough knowledge, he got it, and destroyed it. He took time from a personal day off to come back and help me. Taking care of the matter, appropriately, competently, and good demeanor. A gentlemen to the end. As I said to his supervisor, he needs to be promoted! How about President? All kidding aside, he was great and I hope if I ever have an issue, I will be able to call on Sachin to help me. Thank you. Nancy Bowman
I was very pleased with GuruAid. I called them and they did just what needed to be done, and the technician was very polite. A little pushy on the subject of upgrading, though.
Eagesh: did a great job in helping me solve my problem. He literally took hours and was very patient with me and thorough. I am very pleased with his help.
GuruAid has helped me with my computer issue on more than one occasion. Tushar has helped me today. Great job!
I like the idea that I did not have to leave my home to get my computer repaired. Also if i have additional concerns or questions i can always call and check back to fix problem.
This service is excellent. I highly recommend it. My Technical help was Amol Umare and he was very helpful and polite. I look forward to using this service again. Thank you Amol.
Vineet Sethi was very business like and resolved my problems, then he tuned up
And cleaned computer. He did good. Betty
I have been using GuruAid for about a year. We have two computers which have had a number of problems during this time. GuruAid has always resolved the problems to my satisfaction and I recommend them
DHAVAL SHAH has worked on my computer and now it is just like new, I would recommend Dhaval Shah and Guruaid to everyone that needs to have their computer fixed to work at its best. I am very Happy with the ongoing work that Guruaid does for my computer. Thank you for all your hard work.
Harold
Have had Guru Aid for about 2 years now and am very satisfied with it so far. Have always solved my problems.
I am always completely satisified with Guruaid whenever I have a problem with my computer... which is frequent.
The dvd was not opening properly in my desk top. Guru rectified this after some battle with the machine and now all is fine. Such a relief. The process was explained as we went along very well. I have great satisfaction knowing I have this backup. Excellent performance from technician Sachin.
I like Guruaid, it is easy and convenient to use. It just takes as much time to fix at home as it would to drive somewhere to get it fixed.
Eagesh: I have used GuruAid on a number of occasions now and have then to be extremely polite and helpful. They have always acted professionally and solved the problem. Sometimes the problems have been very complex and taken a few hours but they have always succeeded in finding the solution.
They have been invaluable in keeping me, and my wife, online.
The service was excellent and they resolved all my problems. However, the only negative thing was the wait time for the technician to be online.
Guruaid! You are the best program I have ever invested in. I am not on my computer much but my sons and grand kids are and every time I need help Guruaid always fix it no mater now big or little the problem is, I will always keep you and have you work on my computer thank you for your service
Answer: Guru Aid is not a scam. I have them clean and tune up my computer about every 4 to 6 weeks. It does take a couple of hours and you have to sit in front of your computer but you can see them doing the work. They keep my computer virus free and running much better. I've been impressed with their technicians. GuruAid gets thumbs up from me!
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.