GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
Always very thorough and helpful, though sometimes things take longer than I would like, but that's because they are so thorough
Thank you to Sarbeet Randhana and Dipali Kharche for sorting out the problems I had on my laptop. They were polite, helpful and efficient.
Many thanks
Christine Pearce
I had a very helpful session today, which addressed issues satisfactorily in both my laptops. Service was courteous and speedy, and I felt my concerns were taken seriously and addressed with complete competence. I'd recommend GuruAid
EAGESH was very good at what he did, im greatful he was able to help me resolve my issue, big asset to the company. I was in total control if i wanted to be. Would highly reconmend
Ashant Once more I have had excellent service and patience on your part. I have difficulty understanding the complications of computers so once more it is so nice to have someone take the load off my shoulders.
All the best
Lena
Excellent service, outstanding patients and performance.
I am so impressed with the help I get. Just wish I was as smart. Thank you
I found them very helpfull and understanding and seemed to get to the route of the problem very fast
Your customer service was courteous and the technician was courteous and very helpful. He was patient even when I didn't know what he was talking about because I don't know much about the working of my computer.
Am very grateful to GuruAid as they resolved a security problem which for me was very complicated with the minimum of fuss and I was able to understand the requirements needed by the remote technician. I recommended them for other computer illiterates like myself
Prashat partake is very patient and knowledgeable. He helped me clean up my system and showed me what I should do with my computer to avoid the virus in the future.
When I was having my computer cleaned and updated like MacAfee told me to do with my windows, I called Guruaid and Pralhad Jadhav was the one who Worked on my Computer. He did a Wonderful Job! They are Very Nice! And There Is No Way You Can Go Wrong Signing Up With Guruaid to Fix Your Computers Laptops, Desk Tops Or Any Other Kind!
Excellent service, I had received a call from scammers and Guru aid fixed my computer and where extremely helpfull
My experience with the Guruaid tech have always resulted in excellent, professional service.
Everyone is very polite and they fix my problems all the time. The know what they are doing.
GuruAid provides quick, knowledgeable and professional services. I highly recommend GuruAid to anyone who has a computer. They have always been able to resolve my PC issues. Thank you GuruAid.
First I just want to say, that you guys did a wonderful job on fixing my PC. Got right to the problem. Thank you all so much.
TOTAL SATISFACTION.
Mr, Chatterjee was great in his knowledge and help. Also very patient which I appreciated.
Thanks again. Superb.
Astrig
I really like this site. They have helped me numerous times to get my computer running fast and efficiently. The techies are polite and patient. Also very knowledgeable. I would normally hesitate to give up control of my computer, but I read reviews and looked at the Better Business Bureau and this company is legit. The customer service rep does a bit of the hard sell with trying to get you to buy a 3-year contract. I started to get annoyed. But I suppose they have to do that and the service you get far outweighs the hassle of the hard sell. I say go with them. Their rates are great too.
Nilesh sawant, this guy is very efficient, He fix my virus problem whit a very proffecional actitud, im very happy and finnaly a im free of that annoying virus... thanks
I just want to say if your having trouble with your computer you should get in touch with guruaid-- they are the best you will find. They keep working till your issuse is fixed. Thank You, Mary
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members