GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
Aditya Chatterjee is an excellent IT professional. He listened patiently to my concerns and followed through amazingly terrific. I have my problems all SOLVED and in a perfect manner. Thank you Aditya! You are wonderful... Humble thanks, May Oka
Thank you for your patience I am very pleased with the work you did today Vincet.
I contacted GuruAid again today. Yesterday they did a great job of clearing up a lot of junk and unwanted and dangerous things on my system. They cleared it up nicely. Today, I called because I had a problem with a check printing program I just purchased. They took care of that also. Love GuruAid. Have been with them for several years. Highly recommend them to anyone with a computer or IPad and is not too electronic savvy.
I thank the gurus that fixed my problems and especially Fahed. Very courteous and full explanations were received. Also some helpful comments were made. Thanks Avast and Fahed. Ken Butler
I was given very good service. I had to leave once but the work continued and was done to my satisfaction
Doing good in every steps when working in my computer and laptop
Your people are great! They understand my issues, even though I speak and type in English!
They seem to know exactly what to do and solve any issues to my satisfaction.
I have used you service for 2 years and will continue to do so.
The service was great and very helpfull and know what they were doing i wound suggest you try them you glad you did. George
I have just used GuruAid again and all issues were resolved to my satisfaction
Tech support was very professional and completed work in very good time.
Thank you so much, you guys always come to the rescue.
These guys are f***king brilliant. They spent 7 hours helping me today. Great value for money. The friendliest people and very professional at their work.
Long hold time to get started. I got dropped from calls and the Guru I was working with did not call me. I had two machines and finally had the same Guru (Pralhad Jadhav) and he seems to have solved my problems on BOTH machines. He was excellent to work with. I wish I could get him when I call in for future reviews.
Brilliant service. Would recommend to anyone. Very helpful staff with a sense of humour and patience. Highly recommended
I had a problem with spam email and called GuruAid for support and got the problem fixed and a total overhall of my computer, I didn't relise it could work so quick. All without leaving my office.
Since i have have been in contact with GuruAid they have always been able to help me with all the problems i have had no matter how big or small and i would advise anyone who has not got an account with them to have one as the service is second to none.
Prashant Partake was professional and experienced in his working on my PC. I have called multiple times and GuruAid has always been able to resolve the issues.
EAGESH has spent at least 3 hours cleaning up the mess I have made in the last year with my PC. He has found and eliminated a lot of problems that I not was aware of. I just knew my system was very slow but now it is very quick. Eagesh knows what the customer needs and makes it happen.
On chatting with Tina & Kiran today my issue has been resolved. Thank you all so much for the great work. I appreciate it...
Prashant partake
I have recommended this service to several people. The experience of the technicians is outstanding. The service is available 24/7.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members