GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
I was very satisfied with my service; technician was very patient and thoughtful. I will tell my friends about guruaid.
Yogesh worked really hard to resolve all my issues on my computer and did a great job! I think this is a great service for monthly maintenance program outside of the run of the mill malware and antivirus software.
Brilliant. Will definitely make referrals. Very very patient and efficient, will definitely keep coming back. SOLVED ALL POP UPS, VIRUSES AND EVEN ADVISED ME ON HOW TO AVOID PROBLEMS. GURU AID IS DEFINITELY THE BEST
Very Helpful and made me feel relaxed and stress free.
First class service, professional and courteous to the nth degree. I am happy to be with your service..
Nilesh Sawant was very helpful today... He fixed all of my computer problems, and took off all of the viruses that were there, even though I didn't know I had any one there... It is fixed to my satisfaction... Nilesh was very patient with me, because I had sooo many problems... Thank you Guruaid and thank you also Nilesh for the wonderful job that you do everyday... I would recommend Guruaid to everyone that I know, because you are all good at what you do...
Great job today. GuruAid set up the programs lost and even was able to recover some of my data. Lonnie
I give GuruAid A resounding 5 stars on the entire manner they approached and went about solving the many internet problems I presented to them. I had no complaints what so ever with all of their efforts. Job well done
Very Good service. I'm glad for the support and advice to others to come and try it out.
I kept getting a pop up on plug in on adobe reader and again GuruAid step up and help old man out... they have not failed yet... thanks
If i ever have a problem, i hope i get the same tech, he handled everything perfectly. Thanks again.
My computer was running so slow that it wouldn't even let me open my home page today. It took quite a while, but Guruaid did a very fine job of fixing my computer, and making it like brand new again! The Tech was VERY helpful, & answered all of my concerns. I recommend Guruaid highly!
I have had excellent service. They do a great job.
Thank you very much.
The work was done in a professional manor and everything was explained to me as the work was performed. Mr Sagar Gharge could not have been nicer. For a long job, it could not have gone any better.
My initial use of GuruAid has appeared to resolve a vexing problem concerning my attempts to remove AVG from my windows 8.1 pc. The techs were very skilled and quick to understand and fix the problems at hand.
My experience with GuruAid was very great, the tech was very helpful and kind. I'm so glad that i choose GuruAid to assist me with my problems..
I called GuruAid for Tech Assistance. The agent Kiran K was very courteous and knowledgeable and was able to resolve the issue efficiently. The only negative He was plugging renewing my subscription. Overall Good help
Very patient with me all through through the session. He completed all tasks I asked him to fix and in a timely manner. He was very professional and communitated his questions so I could understand them. No complaints in my department. Great job!
After getting serious problems with laptop guruaid solved all my problems with just one easy phone call, very highly recommended site
Amit helped me with my problem and repaired it to my satisfaction. I would compliment all the staff at Guruaid as being very friendly and knowledgeable.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members