GoToGate

From 22-09-22 we are waiting for a refund for two tickets to Miami! The company is doing all in its power to deny our right to receive Tax and gate fees! The are acting as we don't exist and refuse to give us our money back! I urge you to know that, based on our experience we recommend no one should buy tickets from them!

I should've read the reviews before wasting my money and time. I paid about £150 for getting a flexible ticket, I followed all their instructions to change the flight (date only) but after a series of conversations with the customer service (no less than 4 hours international calls), they didn't make the change, no refund and I missed my flight!

Worst ever customer service. Even disconnected the call on me since they found out the issue is on GotoGate side and refused to accept the error. And in a tactic just disconnected the call saying "This call is going no where". Infact the agent also insulted me saying "Am I kidding". I want to make sure no one else has this plight by making a booking through these guys. Be aware. While I made the booking it clearly states the baggage allowance that I am entitled to and in the back end GotoGate has booked a different fare type with a lower baggage allowance and the passenger needs to be pay the price for it. They refused to accept their error and just disconnected the call.

I have booked flight for my in laws from booking.com and I think booking.com is internally working with gotogate for any customer service. I wanted to reschedule my flight and everytime they keep me on hold for almost 30 mins and come up saying there is any issue. Called them for more than 15 times and either they say there is an issue, or the calls gets dropped for which they never call back, they won't make the changes even after the amount is deducted and they will say call but they never do. After lot of attempts finally when the flights are rescheduled they didn't make an effort to let me know that the baggage is shortened for this flight and simply throw it in airline that it's au Booking.com should remove their collaboration to maintain their brand in the market. I had to rate this 1 only because i didn't get an option to select 0 which they deserve.

I paid extra to purchase a flexible ticket from Lisbon to NYC. When it came time to change my ticket date, I called the GotoGate call center 3 times. Each time the agent said it was not within their control to change the ticket and someone would call me back. But this never happened. I even confirmed the number with the agents twice.

They did not follow through on their promise of it being a flexible ticket

The call wait times were also extremely long, often on hold for 1 hour or more. Their US number was also defunct/broken, had to use the Canadian number

They have a live chat where they lie to you that you can change your reservation. Good luck with that! If you try to call them you will be behind 40 "people" waiting in line to talk to someone. So expect to wait at least an hour. After talking to them 3 times (first two times they hung up on me) they told me they could change my flight time. Great! But i never got a confirmation email. Now its 3 days before my flight and I won't be able to change my flight to a later date and Im out $350

I have all the emails and documents to prove I am right and have a $1550 credit with an airline.
I've already spent $400 on long distance trying to talk to them but they keep telling me the same thing when they don't conveniently "disconnect".

Go with another company. Do not book with go to gate. They take no accountability for any flight related issues even with issuance. Their reps will do everything possible to avoid assisting you and will blame you for issues.

I purchased flights for Ukrainian refugees fleeing war. The airline incorrectly Informed them that a transfer country will not accept them, the following day they admitted that the information is incorrect. I pleaded with gotogate to reinstate their flights but was denied every time and directed elsewhere to no avail. They could care less about these people and that the issues is a result of airline error.

If you book with them and experience any issues, you will not be helped. You will be blamed and will need to purchase tickets again. Avoid the headache and take your business elsewhere.

Booked ticket through Booking.com partner GotTogGate. Only option following a carrier schedule change was to cancel booking and flight. That was over one-month ago. Repeated calls, return receipt letter and more than one-month later, no update or refund. Im embarrassed for my stupidity in expecting this transaction be seamless.

For the sake of your own hard earned money, book through another website even if it's little more expensive.
Gotogate is a complete fraud, zero customer service, they will take your money and give you nothing but headache.
Luckily disputing with Visa was able to cancel the charges.

Useless customer services.
Absolute joke
The man I spoke to today Raul Rao (apparently senior associate schedule change) does not know what his job description is. All he kept saying was ‘yes yes yes' and did not listen whatsoever. It's like talking to a wall or worse. A wall would probably show more empathy.
Will never use gotogate because of the constant misleading information I was being fed. Wasted my time calling and emailing.

If you are reading this review, it's probably too late and you have already been victimized by this chance internet promise of saving $10. In fact, the face savings may appear to be $10 or so, but one will end up loosing your sanity and more $$$.
Horrible experience, bad business practices.

I was issued an open ticket to my returned trip when boarders of the destination closed and now being told that I can't use the voucher even though it's due to expire in Feb 2022. I have send so many messages via their web form but never received a confirmation or any response back. GoToGate is highly unlovable company. They should not be in the business as they are deceiving people and rob them. It's our hard earned money they are stealing away.
They are coming up different issues each time i speak with call centre staff. There's no email address to contact the support team behind the call centre staff as they don't travellers to contact them.
The lesson i've learnt ere is that not to trust any travel agent but book your flights direct with the airline.