GoToGate has a rating of 3.1 stars from 1,876 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoToGate most frequently mention good experience, best price and easy process. GoToGate ranks 11th among Plane Tickets sites.
After being redirected from Skyscanner, the site was in another language and I didn't see any option to change the language.
The search reset without notice and I had to restart it, the price being different this time.
Before paying, the price changed once again. This looks like a scam.
Bait & switch. Starts LOW then offers add-ons after add-ons. Waste & disrespects client's time. Just post 1 price with ALL of the basic services included. Pay for customer service, really?
Quick & easy. Very good experience, I will surely recommend.
If I can give a -0 star I would. Don't trust this company which they are also partner with Booking.com.
I purchased 2 tickets to Europe scheduled for August 2024. The day of our departure my husband and I were denied to board the plane because of an error name generate by one of the gotogate agentes.
Since we missed our first conexión the airline decided to cancel our entire reservation. We couldn't use a single portion of our paid tickets. Later, they told us we couldn't be reimbursed because our tickets were nonrefundable? How is that relevant? The mistake was made on their end. They stole our money. $3,550.18 to be exact. DO NOT TRUST THIS PEOPLE. THEY WILL NOT HELP YOU WHEN IT COMES TO REFOUND. THEY WILL TELL YOU WHATEVER BS TO NOT BE ACCOUNTABLE FOR IT.
I hate being forced to pay to select a seat, as if standing is an option. This is inherent in purchasing a ticket. And then all of these trash fees. $4 to get an automated text? Give me a break.
Your forms are very buggy. They keep erroring seconds after highlighting them, making it VERY difficult to put in information.
Best available fares every time I've booked with Gotogate!
I could not Get the website to pull up for lion air for my flight in Indonesia until I found the site through Rome2Rio. It found my flight with the date and time I needed such a relief.
Very easy to make airplane ticket cheap and happy
Make all information and my reservation very fast
We are very very happy
Had to keep refreshing the screen after filling out all the information
What a great first experience booking with gotogate! They make everything so simple, from booking (with optional add-ons) to payment (including Apple Pay etc)! Excited for my trip, thanks to gotogate! :)
So far so good. It is nice and easy to book at a cheap price with a lot of paid add-on options. The flight confirmation could be better as it was not sent to email directly but you have to look it on the website. I will update if there is anything bad happening with my booking.
It was super easy. Very clear and straight forward. I would have liked to see my passport number for review to double check I had entered it correctly just for peace of mind.
Everything works great except you should be able to download the boarding passes from the app or gotogate site instead of jumping back into the Volaris app which is cumbersome.
Hard to make The payment. Prices changing by minutes. Finally I did it with an cheap Price.
Easy quick cheap just happy to get what o wanted in just a easy & affordable way hopefully everything goes as smoothly
Hello Team,
While I was booking the flight, the total price displayed was different. However, during payment, a pop-up appeared mentioning a $40 increase in the ticket amount. This is not acceptable.
My order no:Order 40-*******
I have purchased a flight booking and cancelled on 2nd August 2024.Till now I have not received the refund even though the airlines confirmed that they have refunded amount to gotogate in August 2024.Very untrustworthy service from gotogate based on my experience, hence I would not recommend this site for any purchase
I tried to book the same flights with Booking.com, with them I am at Level2 Genius, but their website couldn't handle my credit card payment and I couldn't get anybody to talk to in order to the problem resolved. Now with your website I was an easy one. Thank you.
Answer: Yes they are scammers operating from unknown destination No phone number and no e-mail correspondence Criminals that stole my $1800 with no apology
Answer: Dont bother mate they have stolen your money like over 2000 other people goto your bank and airline and start to gather evidence.
Answer: Passengers' money is too little, who cares. Even if you were cheated, as an individual passengers, you won't shake the whole tree. They want your money, nothing else, like a pirate or thief.
Answer: They grabbed the credit card from passengers, of course, they will take as much money as possible from your bank account. The break the policy from the US department of transportation, but they don't care, they want your money. The best thing is not to purchase ticket from their website. Stay away! https://www.going.com/guides/refund-for-fare-drop