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GoToGate

Overview

GoToGate has a rating of 3.1 stars from 1,876 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoToGate most frequently mention good experience, best price and easy process. GoToGate ranks 11th among Plane Tickets sites.

service
513
value
490
shipping
314
returns
404
quality
458
This company responds to reviews on average within 15 days
+188
How would you rate GoToGate?
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Poland
1 review
1 helpful vote
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The price changed twice
October 14, 2024

After being redirected from Skyscanner, the site was in another language and I didn't see any option to change the language.
The search reset without notice and I had to restart it, the price being different this time.
Before paying, the price changed once again. This looks like a scam.

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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Average
October 29, 2024

Bait & switch. Starts LOW then offers add-ons after add-ons. Waste & disrespects client's time. Just post 1 price with ALL of the basic services included. Pay for customer service, really?

Date of experience: October 19, 2024
Germany
1 review
0 helpful votes
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Quick & easy
December 11, 2024

Quick & easy. Very good experience, I will surely recommend.

Date of experience: December 1, 2024
Kansas
1 review
1 helpful vote
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SCAM!
November 5, 2024

If I can give a -0 star I would. Don't trust this company which they are also partner with Booking.com.
I purchased 2 tickets to Europe scheduled for August 2024. The day of our departure my husband and I were denied to board the plane because of an error name generate by one of the gotogate agentes.
Since we missed our first conexión the airline decided to cancel our entire reservation. We couldn't use a single portion of our paid tickets. Later, they told us we couldn't be reimbursed because our tickets were nonrefundable? How is that relevant? The mistake was made on their end. They stole our money. $3,550.18 to be exact. DO NOT TRUST THIS PEOPLE. THEY WILL NOT HELP YOU WHEN IT COMES TO REFOUND. THEY WILL TELL YOU WHATEVER BS TO NOT BE ACCOUNTABLE FOR IT.

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 26, 2024
Minnesota
1 review
1 helpful vote
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Too many stupid fees
October 29, 2024

I hate being forced to pay to select a seat, as if standing is an option. This is inherent in purchasing a ticket. And then all of these trash fees. $4 to get an automated text? Give me a break.

Date of experience: October 19, 2024
GB
1 review
1 helpful vote
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Your forms are very buggy
November 15, 2024

Your forms are very buggy. They keep erroring seconds after highlighting them, making it VERY difficult to put in information.

Date of experience: November 5, 2024
Maryland
1 review
0 helpful votes
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Best available fares every time I've booked with Gotogate!

Date of experience: November 30, 2024
Wyoming
1 review
0 helpful votes
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Great option
January 21, 2025

I could not Get the website to pull up for lion air for my flight in Indonesia until I found the site through Rome2Rio. It found my flight with the date and time I needed such a relief.

Date of experience: January 10, 2025
North Macedonia
1 review
0 helpful votes
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Very,very good
November 17, 2024

Very easy to make airplane ticket cheap and happy
Make all information and my reservation very fast
We are very very happy

Date of experience: November 7, 2024
Nevada
1 review
0 helpful votes
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Had to keep refreshing the screen after filling out all the information

Date of experience: November 24, 2024
Connecticut
1 review
0 helpful votes
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So simple!
October 3, 2024

What a great first experience booking with gotogate! They make everything so simple, from booking (with optional add-ons) to payment (including Apple Pay etc)! Excited for my trip, thanks to gotogate! :)

Date of experience: September 23, 2024
Thailand
1 review
0 helpful votes
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Easy
December 2, 2024

Very easy from start to finish and very happy with the final cost.

Date of experience: November 21, 2024
Pennsylvania
1 review
0 helpful votes
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Easy booking
August 26, 2024

So far so good. It is nice and easy to book at a cheap price with a lot of paid add-on options. The flight confirmation could be better as it was not sent to email directly but you have to look it on the website. I will update if there is anything bad happening with my booking.

Date of experience: August 16, 2024
Oregon
1 review
0 helpful votes
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Super easy
October 22, 2024

It was super easy. Very clear and straight forward. I would have liked to see my passport number for review to double check I had entered it correctly just for peace of mind.

Date of experience: October 10, 2024
Texas
1 review
0 helpful votes
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Flight from Culiacan to Tijuana and back
October 18, 2024

Everything works great except you should be able to download the boarding passes from the app or gotogate site instead of jumping back into the Volaris app which is cumbersome.

Date of experience: October 8, 2024
Argentina
1 review
0 helpful votes
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Hard to make The payment
November 29, 2024

Hard to make The payment. Prices changing by minutes. Finally I did it with an cheap Price.

Date of experience: November 19, 2024
New York
1 review
0 helpful votes
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Go to gate for traveling
November 6, 2024

Easy quick cheap just happy to get what o wanted in just a easy & affordable way hopefully everything goes as smoothly

Date of experience: October 27, 2024
Minnesota
1 review
2 helpful votes
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Booking Amount change
September 28, 2024

Hello Team,

While I was booking the flight, the total price displayed was different. However, during payment, a pop-up appeared mentioning a $40 increase in the ticket amount. This is not acceptable.

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 18, 2024
Qatar
1 review
1 helpful vote
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My order no:Order 40-*******

I have purchased a flight booking and cancelled on 2nd August 2024.Till now I have not received the refund even though the airlines confirmed that they have refunded amount to gotogate in August 2024.Very untrustworthy service from gotogate based on my experience, hence I would not recommend this site for any purchase

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2024
New York
1 review
1 helpful vote
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I tried to book the same flights with Booking.com, with them I am at Level2 Genius, but their website couldn't handle my credit card payment and I couldn't get anybody to talk to in order to the problem resolved. Now with your website I was an easy one. Thank you.

Date of experience: December 12, 2024