Aptive

Scheduling is pathetic. Apparently you have to give up 4 hours of your life for every appointment. Contact always leads to unhelpful computerized calls followed by agents that speck English so poorly that everything has to be repeated 3-4 times. Service people do great. But their support coordinating their work will kill this company. Recommend employees to leave before company dies.

Chris came out to treat my soffit for bees. He was very thorough and an exceptionally nice person. He assured me if the problem is not resolved someone will be back to treat the area again until they're gone. I am very pleased with the effort so far.

Lies, Lies, Lies! Hard pressure sale with lies. 1 all your neighbors have joined, Lie! 2 It will only cost you $300/year if you sign a 2 year contract, Lie! The cost is $200/month with a minimum of $2400.00 over 2 years, and they don't kill the bugs. Mosquitoes got so much worse. The only thing they killed were bees and butterflies. Absolutely no value for the money spent. Horrible customer service with no care or concern for how the service was sold and the lies the salesman told. They deserve zero stars. Big cancellation fee, $200 Just slam the door when they come.

I rarely write negative reviews. The service is sub par. Still have not been able to resolve issues with ants for the last year. I realized they were overcharging me instead of $110 per quarter they were charging that amount every 2 months or less. I asked them to resolve the issue and the were unwilling. Beware of this company

I've been with Aptive for a couple of years now and have been happy with the service. They let you know well in advance when they are coming and again that day. Their techs introduce themselves, are friendly and professional. Darius today was great.

You need to be home and watch these people. They won't do their job and you will still have the problem you hired them for so they can keep your business! I have in our file to bait the mice boxes but they still continue to not to do that we have had them for over a year and have mice. They are not monitored when they are out doing your home's so they will not do the things you ask for. It's like job security for them. See them many times on my cameras of them just going around and dusting for cob webs and just leave afterwards. I have called many times and nothing gets resolved. Hire a another company if you want your pests gone! My cat does a better job than aptive!

Representative came by my home in Missouri City. I sign up services for 1 year to fine out he put it in for 2 years. Aptive treated my home outside. I started to see black worms crawling everywhere, I call the Representative back and yes he sent someone out. My yard was treated again for $162 dollars. I understand the outside treatment...but when are you going to treat the inside? Aptive have came to my home and treated the outside several times and still never treating the inside? I called and the Representative stated I have to request for the inside to be treated. What the hell! You are a pest control company that keep charging me $162 to treat my dam grass? Totally not satisfied with Aptive.

I thought I'd try a new company outside of this area and gave them a try. They say they waive the $199 fee but when I called to cancel because the technician that came out to my home stated that he was inside my home when he actually wasn't. I was home inside the house sick in bed and no technician ever entered my property. Now they have me collections for $199! Shoppers BE WARE!

Never buy from a door to door salesman! I thought I was signing up for a six month contract and six payments. It seems I misunderstood the the contract! Really? The contract is confusing. I supposedly signed up for a twelve month contract and endless payments! I have filed a complaint with the Better Business Bureau and the Texas Attorney General! Active Pest is not honorable or reputable! I will add he service employees are always nice and thorough. I asked not to renew again with him and he said ok! He was also ignored! Senior citizens should never trust anyone!

Brandon was great! He was very professional and listened to our concerns. He was very knowledgeable about pest control and did an amazing job at targeting all the areas we were concerned about. I would highly recommend Brandon and Aptive Pest control.
Thanks again!
Karen Schea

I had a dispute for service not rendered and they sent me to a collection agency after two months. I took off work to be at home for the pest service because I needed them to spray the inside and the tech texted that he was 30 - 45 minutes out but never showed up or bothered to text back to tell me he was not showing up. After that I got a text saying the service was completed. This company is HORRIBLE and I will never EVER do business with them again!

A young man, with plain white shirt using a white 2-wheeler, went door-to-door to sell pest services at $49 "now" or $399/year. Would not produce a business card, name of company, or his name. 2nd young man appeared, with 1st young man, later in day in our neighborhood wearing green t-shirt with "Aptive" on it, but still would not provide business card or their names. BBB.org "revoked" this business with grade F- for numerous complaints of non-compliance or no service after $ paid. Another website shows Aptive agreed to pay settlement with AG's office in PA for fraudulent business practices. Buyers beware & DONT answer front door if you do not recognize person. AND DON'T do business with these door-to-door solicitors, including Aptive Environmental (pest services).

Their technicians always keep me informed of when they are arriving, ask about what pest issues I am currently experiencing, explain what services they will perform and are responsive with requests. It's also easy to reschedule if the service is scheduled on an inconvenient day. Most importantly, their pest control service works for me!

They were out 3 times in 6 weeks. Still have ants. Have to call and wait for service then stay home and wait for the technician. Last technician sprayed me with the poison as she did not realize it was on when I answered the door. I called to cancel my contract with no cancel fee and got an attitude. Do not use them. I am waiting for a call from a higher up manager.

It's been a time-consuming and frustrating experience. While the actual service is ok, the logistics behind each appointment and the customer service is just plain terrible. Everyone is polite, however they seem to have multiple teams that do not coordinate with each other and tell you different things. 4 visits in and I have dozens of emails and texts with all the back and forth. You are bound by contract to a year but they can raise the prices on you. I wanted to end the relationship after the second service out of logistical frustration and I had to stay or pay $199 from the initial treatment discount. Last time I was told it was the last (it's been over a year), however they are now attempting to charge me the cancellation fee despite the fact I confirmed it with them last time. So now I am wasting just more time dealing with customer service. If you value your time, run away, because they certainly do not.

We signed up about a year and a half ago to try and control a tick issue we were having in our yard.
8 treatments later we still have a tick issue.
I had much better luck using tractor supply livestock spray on my yard at a small fraction of the price...
Called today to cancel their ineffective service, they want $199 as an early cancellation fee.
Has been a total waste of money, do not recommend

Wish can give 1/4th star. Never trust the sales team. They bind you to contract, not cancellable. No documentation to read. You will suddenly find a chunk charged to your payment account without and notice. Worse service.

Was very skeptical initially and rightfully so. Have done services for us for several months and have seen zero percent decrease in pests around the house. Also, they put us into a contract that we did not agree to. Technicians are always lazy and are done in less than five minutes. They fail to actually get rid of nests, spider webs, etc. as they advertise. Absolutely do not recommend. If they show up to your door, turn them away.