Aptive

Was very skeptical initially and rightfully so. Have done services for us for several months and have seen zero percent decrease in pests around the house. Also, they put us into a contract that we did not agree to. Technicians are always lazy and are done in less than five minutes. They fail to actually get rid of nests, spider webs, etc. as they advertise. Absolutely do not recommend. If they show up to your door, turn them away.

Impossible to reach. Don't show up when you schedule a service. Leave a residue which they report is safe, but I have found dead birds the day after their service (twice). Provide wrong numbers and emails on their invoices with no explanations. Even after 6 months of complaints. When you hunt down their number, you have to call multiple times before you reach anyone. Horrible cancellation fee. DO NOT RECOMMEND.

Not reliable for one. They don't show up when they say will (that's if the "technician " bothers to text you.

They sprayed in my house and a few days later I found a very alive scorpion! What are they spraying? Water!?

It's $130 a month plus!

The account managers come and go so the job must really hate their job. And the technicians don't know their bugs so I have little to no confidence in their work.

I'm so done with waiting for them to show up in a 4 hour window, not show up and just think I'll wait around another day for a reschedule...nope! There's a reason the reviews are so low.

The sales guy offers $99 at your door for spraying the house and indeed they do it one time around. They anly allow credit card payment. But then they send a contract that obliges you for 12 months and 4 treatments at $120. Not cancellable. The cancel document has invalid language that is a joke. They send it to my email that I have not given to them and attach a document that I signed electronically even if I did not. Complete scam and forgery of signature.

One of the things you have to do after a service is let the area dry. So - when a technician comes out in the literal pouring rain, you have to wonder if the service really did anything. You figure you'll ask your rep, who emails you often asking you if the service is working (a templated email) and they don't respond. Twice. A phone call to the local office says your rep is not available. I'm actually thinking that rep doesn't exist.

I always felt for the technicians because they would tell me, every time, that if they don't get 5 stars in their review, they get in trouble. That kind of guilt trip really sucks. I should be able to give my rating without thinking it's going to "go against my record".

The only thing that went well recently is being able to cancel my service. That was easy after being on hold, behind 45 other people, for 15 minutes.

As always, the customer facing interaction with the Aptive team was incredible. Les was fantastic! Personable, affable, efficient, and he was even willing to go above and beyond by recommending a few products and techniques to better care for my yard! Definitely the type of person you want representing your business.

The only reason this isn't 5 stars is because I received 2 emails confirming service date was Thurs 6/1 and the service was rendered today (wed 5/31) I wanted to be off work and have time to clear.my yard of dog poop beforehand.

Representative came by my home in Missouri City. I sign up services for 1 year to fine out he put it in for 2 years. Aptive treated my home outside. I started to see black worms crawling everywhere, I call the Representative back and yes he sent someone out. My yard was treated again for $162 dollars. I understand the outside treatment...but when are you going to treat the inside? Aptive have came to my home and treated the outside several times and still never treating the inside? I called and the Representative stated I have to request for the inside to be treated. What the hell! You are a pest control company that keep charging me $162 to treat my dam grass? Totally not satisfied with Aptive.

Never buy from a door to door salesman! I thought I was signing up for a six month contract and six payments. It seems I misunderstood the the contract! Really? The contract is confusing. I supposedly signed up for a twelve month contract and endless payments! I have filed a complaint with the Better Business Bureau and the Texas Attorney General! Active Pest is not honorable or reputable! I will add he service employees are always nice and thorough. I asked not to renew again with him and he said ok! He was also ignored! Senior citizens should never trust anyone!

Jamison was so nice and thorough. My kids peppered him with a million questions and followed him around as he made his inspections and he didn't mind one bit. The service he gave our large house and property was much appreciated. It was good to get nooks and crannies addressed in addition to obvious spots.

Tech arrived on time, explained what he'd be treating, and was super efficient at getting it done. Asked questions and sprayed problem areas to meet those needs. The hard part is waiting the short time to take full effect of our yard, and regain its use after being plagued with mosquitos and wasps. Great job!

Beware signing up with Aptive. They stress that you can cancel any time but don't mention the high penalties for doing so. If you are not sure you want to be paying them for 18 months, look for someone else.

Company rep who signed me up was knowledgeable, thorough about service and cost, and great to work with. Techs that showed to complete work were communicative, professional, and very respectful and courteous about entering the home, what my needs were, etc. I have never signed up for pest service, so hoping it feels worth while. Had the inside and outside done. I like that the products are more natural than other companies. No odor after they sprayed inside. Were done in about 30-40 minutes from start to finish.

We live on a lake and have issues annually with nuisance insects, spiders and wasps. Our technician, Anna, is very thorough and has done a great job for us. It's the best it's been for us in 7 years in this home
during this time of year.

I have been a customer for a few years and they show up on time and always make sure to check in just incase more needs to be treated. I recommend them highly.

I think name of tech today was Sterling. Awesome tech, he listened to concerns and hunted down the problem-makers! When you pair the excellent training of Aptive with their practice of hiring caring & personable employees; then you have results like
I've been getting consistently! Kudos again to Sterling, for outstanding job today

The techs I've been luck enough to have have been consistently professional and done exemplary work. This time was o different, the tech inquired if there were any problems I wanted attention to, and gave me a complete rundown of the work performed when finished.
Excellent job! Thank you!

Received my second quarter treatment today and well worth the spend, my insect issues, specifically the horrible ant problem we were having, was cut down by at least 80% or more after the ver first treatment!

I've been with Aptive for several years now and am very pleased with the results of your services. All service technicians that have been to my house over the years have been great. One in particular I'd like to recognize is Tom! This guy is outstanding! Always in a good mood, always listens, always provides feedback, always vert thorough and just an all around great guy! We hope to see him again going forward.