Overview
GlobalRose has a rating of 4.4 stars from 2,931 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlobalRose most frequently mention customer service, beautiful flowers and perfect condition. GlobalRose ranks 2nd among Flower Delivery sites.
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I had flowers delivered on Tuesday the 11th for my birthday and by Friday they were completely wilted!
The roses were packaged, wonderfully to keep them from bruising. They smelled so fragrant and were perfect for my wedding day. My only problem was that when they dropped them off at the condo I reside, FedEx did not notify me via call. So I was unsure who had my roses. However, they were delivered on time and packaged wonderfully
Thank you for your review! We're happy the roses were perfect for your wedding. Unfortunately, FedEx does not call recipients before delivery, which is why we recommend tracking your order closely for real-time updates with your tracking number.
Thank you for choosing GR for your special occasion. We appreciate your feedback and hope to serve you again!
99 white roses delivered when they promised. Used them for the base color/flower for all the bouquets in my daughter's wedding. They were packaged well, beautiful and fresh! It didn't come with any instructions but I chatted with CS and they sent me instructions links right away. Great experience, definitely would recommend this company!
We're glad the roses arrived on time and were perfect for your daughter's wedding. Our team is always at your service and we appreciate your recommendation. Thank you for choosing Global Rose.
Excellent selection - you had all the colors and varieties we needed! The flowers and greenery arrived on time and were absolutely beautiful for our daughter's wedding decor. Their website provides information with each type of flower to allow an understanding of what to expect with each type, e.g., delicate or hardy, long-lasting or not, bloom size, when the flowers will open, etc. The customer service was excellent! I would highly recommend Global Rose for any type of floral purchase.
We aim to offer an extensive variety to meet our customers' expectations. We're glad you found what you needed and thank you for choosing us, Ellen!
I ordered carnations last minute as another vendor fell through. I was able to place my order and have them delivered within a week. My order was filled with beautiful, healthy carnations. I was highly impressed with the quality of flowers I received. I will use Global Rose again in the future.
Thank you for your review and for choosing us. We're happy that the carnations met your expectations. Customer satisfaction is our top priority, and we look forward to serving you again!
Wonderful and easy. I especially loved getting to have a free 15 minute consultation with a representative from your company who explained what I could expect and gave me precise directions for how to handle the flowers once I received them. They arrived just on time!
Thank you for your kind review, Marianne. Your satisfaction is our priority and we look forward to serving you again!
The roses are stunning. The disappointment is that the delivery required a signature. Receiving it took time to call FedEx to make another delivery attempt.
Thank you for your review, Bobby! We're glad the roses arrived as expected and you loved them. Please note that our confirmation email states our deliveries require a signature, so you need to ensure someone is available at the delivery address to receive them. If you'd like a signature release in the future, feel free to reach out at support@globalrose. Com and we'll be happy to help you with this.
The ordering process was great as always. Delivery was complicated due to snow and I had to reach out several times to make sure we would have our flowers for the fundraiser on Friday. I am a little disappointed that the flowers were two different colors. We ordered the orange which has become a tradition and matches our promotional materials. At least half of the carnations were more of a deep coral. Finally, could I have some clarification on the time frame to get reimbursed for taxes? I requested it as soon as the flowers came in and was told, for the second year in a row, that they could not refund the tax amount. As a tax free school, we cannot pay taxes so I will have to refund my school that amount out of pocket. With all that said, we will certainly return to Global Rose next year and appreciate the ease of the ordering process and respectful prices.
Thank you for your continued support and for your thoughtful feedback! We're glad to hear the ordering process was smooth, but we're sorry about the delivery challenges and the color variation in your carnations. Regarding the tax reimbursement, we understand your concern and we kindly inform you that we will be able to refund your taxes as long as your order was placed within the last 7 days. We truly appreciate your loyalty and look forward to serving you again next year!
They are coming in nicely even a week later! There were a couple of the roses that are kind of half dead, the outer petals were dead upon arrival. But for the most part they're great. I've never seen roses bloom so large before.
Dear Keith,
Thank you so much for your feedback! We are very sorry that a couple of roses didn't arrive in perfect shape.
Regarding the outer petals, please note that these are the guard-protective petals that our natural roses have. Please note that roses typically have 3 to 5 guard petals, which are the outer petals that protect the inner petals of the bloom as they unfold. These guard petals may differ in color from the actual color of the rose. For example, white roses may have green guard petals, while red roses have dark red or black borders. These guard petals are often wilted or may have charred/black edges. You can choose to remove them once the flowers start to bloom or leave them on for a more natural garden look.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service
Your company was the only one that had red roses in large quantities before the Holidays. And they were able to send them quickly. Fresh, beautiful, they lasted a very long time. Thank you very much!
We're glad to provide the red roses you needed and appreciate your kind words. Thank you for your review and for choosing Global Rose!
UPS certainly made us nervous, but they delivered it in time before the event started. The flowers are great! Thank you
As a surprise for me on Valentine's Day, my hubby sent me two dozen roses from Global Rose. In addition to being absolutely beautiful, they are also very fresh. When you need GlobalRose to deliver something, you know they will be on time and deliver an outstanding product. I can honestly say that they are the best!
It's awesome that our beautiful roses made the day extra special. Your kind words and support are valuable to us and we hope to continue providing more floral beauty your way!
This is the second time I am using Global rose for an event and they are AWESOME. Delivery on time, packaged carefully and product astounding, will be using them next year.
Thank you for your review and trust in us! It's great that your second experience was just as awesome as the first. We'd love to help you with your event next year!
The roses were not in great shape when every came and they were not the usual beauriful high quality roses I get from yall
Dear Amin,
We are very sorry that your order didn't meet your expectations and we wish you had contacted us as soon as you received your order on February 13 so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the quality of your order so we could have sent you a replacement as soon as possible.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service!
I wanted something unique and large for an affordable price and they didn't disappoint! The ordering was simple and quick which made it so nice. I was going to keep my purchase local but what was offered was small and expensive so I turned to Global Rose and they came through for me. I will absolutely order through them again for all my future flower needs and you should too!
We're glad everything met your expectations, and it's always our pleasure to serve you with great flowers. Thank you for choosing Global Rose, and we look forward to assisting you with all your future flower needs!
EAsy to shop; delivery on time; product not as promised. Blue baby's bretah was half white. Received a i bynch refund instead of a 1 1/2 bynch refund.
Dear Carol,
Thank you for your feedback. We're glad to hear that shopping was easy and delivery was on time. However, we're sorry the product did not fully meet your expectations.
According to our records, we were informed that one out of the three bunches received was incorrect, which is why a refund was issued for that portion. If there was an additional issue, please reach out to us at claims@globalrose. Com, and we'd be happy to review it further.
Best regards,
Customer Service Team
Global Rose
Great experience! Package arrived on time. Will recommend ordering at least 3 days before your event so roses can open a little more ( also hydrate them well) also liked that the 200 roses came in one box!
We're glad to hear about your great experience and everything went smoothly. Ordering 2-3 days before your event is what we recommend so the flowers can bloom on time. Thank you for the 5-star review!
Great product, and delivery on point. Need to have FedEx instructions to leave in front of the restaurant so I don't have to freak out when they lie saying it was refused when no one was here yet. Love Global 4 Valentine's days in a row!
Thank you! We're happy to be part of your Valentine's celebrations for four years. We sincerely apologize for FedEx's mishap and are glad everything arrived beautifully in the end. If you need assistance, just let us know!
Global Rose did no disappoint. The check out process was smooth and the delivery of shipment was extremely quick. The quality of roses were more than what i expected. It was such a great experience! I will be re-ordering.
Thank you for choosing us, Monica! It's great to hear you had a smooth experience and our roses exceeded your expectations. We can't wait to be part of your next celebration!
These 200 roses, (100 red, 100 pink) came in a few days after the scheduled delivery date, only to come in severely damaged. This amount of roses coming in bad took a toll on my wallet and i wasnt able to make the arrangements needed; very disappointed
Dear Victoria,
We are very sorry that your order didn't meet your expectations and we wish you had contacted us as soon as you received your order back on February 19 so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the quality of your order so we could have sent you a replacement as soon as possible.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service!
Delivered as promise, quality is amazing. I'm on the 10th day, and these roses are still looking amzing
Thank you for sharing! We're glad our roses were as expected. Your satisfaction is our priority and we look forward to delighting you again!
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
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Dear Ami,
We're sorry to hear that your flowers did not last as expected. We always strive to provide the freshest blooms, and we'd love the opportunity to look into this for you.
If you ever experience any issues with your order, please reach out to us as soon as possible so we can investigate and assist you. Proper hydration and care can make a big difference, and we're happy to guide you through the best steps to revive your flowers.
Please feel free to contact our customer service team at claims@globalrose.com so we can help.
Best regards,
Global Rose Customer Support