Gazelle

Bait and Switch fraud scam! Gave me an offer and now claim that my perfect phone has "scratches" on it, which it doesn't and they will adjust their offer from $579 to $344. My phone is perfect, always had tempered glass screen protector and in a heavy duty case since new, Gazelle is a total scam! This is a classic bait and switch and they are just hoping to catch enough people to make this fraud worthwhile.

"We regret to inform you that we have been unable to fulfill your order ****** and have had to cancel. We apologize for any inconvenience and offer you this free expedited shipping code that you can use on your next order."

I ordered with enough time to get here before my brothers B-Day and they send me this the day before. I've already spent over 1,000 dollars with them and this is how they treat their customers. They gave me free shipping as a result. I will gladly take my money elsewhere.

Bought a Samsung 7, received in February 2017. I loved it and was thankful to receive it in such a quick time and felt this was a great site to buy a phone for less than straight out of the store and seemed to work great during the first couple of months. BUT. It is now June 2017 and the back of the phone is literally warping off, and the battery won't stay charged, it will be at 90% and drop down to dead within an hour... I also unfortunately had a payment plan set up, so I'm left paying on a completely useless phone that isn't even a pretty paperweight at this point. Painful learning experience.

Purchased an I-pad mini on gazelle in August and it has never worked properly. It would over heat, the charge cord didn't work and the home button was hard to push on as it was indented too deep. Now 5 months later the home button doesn't work at all, and I still have the other problems. I feel Gazelle sold me a piece of junk that they barely refurbished. Now the Apple Store wants to charge me $250 to repair it. And Gazelle will do nothing. I will never use this service again and will make sure my friends all know.

Got an offer for a like-new iPad Air 5th generation, less than a year old and in mint condition. In the interest of fairness I rated it "very good" rather than "excellent" even though it had been used less than 15 hours total and kept in a case the entire time from day one. They offered me $375 which I considered fair. Upon receipt, they sent an email claiming it had multiple scratches (it has zero scratches!) and cutting the offer in half. I knew that was BS so I requested that they return it. Upon receiving the return, I checked it and, indeed, it was flawless. I think they hoped I would accept the low ball offer so they could double their profit. Turns out they do this all the time. I would avoid them and go elsewhere.

I tried to sell my old iPhone 11 Pro after I bought the iPhone 13. It as delivered last month and I still have not gotten paid. Very poor service both online and on the phone. Expected a lot better since others had a positive experience

Terrible customer service they used to be pretty good I have bought phones from them for years. But in the last year or so their customer service is almost non existent. Wait times are at about a hour if you dont get disconnected. If you have a issue with a phone or Order your pretty much on your own.

I kept getting emails stating that my phone was still locked when it had been unlocked since prior to me sending it. If the practice is for clients to just call in... then make it that way. Updating the information online is NOT a good working source... and once I called and stated the same thing that I had entered online, the representative gave me MUCH attitude and made me wait on hold for 5 minutes until she got a confirmation code for me for my order. Very rude and very time consuming.

After reading all the 1 star reviews, the switch/bait scam that Gazelle is running, the lag in payment as promised, the phones not received. WOW, I have never, ever read so many negative reviews in my life for any business or product. I will stay away from this company and try and sell my cell on Craigs List or EBAY. I'm glad to see actual people who have had dealings with Gazelle be brave enough to post their complaints. This helps us out here who were considering using them.