Game-Set-Match,Inc Reviews Summary
Game-Set-Match,Inc has a rating of 3.5 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Game-Set-Match,Inc most frequently mention and customer service. Game-Set-Match,Inc ranks 3rd among Tennis sites.
Ordered a case of tennis balls which were "in stock" did not receive then checked on the order, only to see the status changed to "cancelled" I was never notified that the item was not in stock, never notified that the order had been cancelled. I had to email them asking for an update or refund. Do not recommend! Poor customer support.
No issues at all. Order was shipped quickly. I would order from again in the future.
Thanks for the nice review Fo. We hope to see you back.
Prompt shipment, easy ordering experience. Very pleased!
Thanks for the nice review Ned. We are excited for you to play with your new racquet. Thanks for being our customer!
Sorry have to give it a lower rate because of my experience. Everything was good until I tried to pick up my order. The guy at the counter was helping me with finding my item. But this old Mexican guy was being rude and saying that they didn't receive any order. And didn't even try to check for it. Told them I got an email saying it was ready for pick up. He was saying that they don't have anything and that they should send me away. My wife was even with me and was going pissed off. I kept my head cool and just told the other guy to just call me when they find it. So I called the store that I ordered it from. Explained what happened. It arrived a day before. So now I have a really good reason to be pissed! A+ for the Asian guy that was helping me and to the old Mexican guy. You should not be working there! Poor customer service!
Hi Edwin,
Thanks for you honest review. I was the one that took your call regarding your experience at the pickup location. I followed up with our team at the pickup location as well regarding customer service practices. We all strive to deliver an excellent experience for all our customers. I'm terribly sorry we fell short here. I will be following up with a call to you today. Again, thank you for your honest review.
A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Hi Joseph,
We are so glad you found us! Thanks for the great review, and thank you for shopping with us. We hope to see you back again soon!
Order was place and paid last June 21. Received an email that is processed and shipped via USPS with tracking number. Checked tracking number and it states that label has been created and awaiting package. It is Monday the 24th and USPS has yet to received the package. I am very disappointed. It was supposed to be 2 - 3 day shipping. What happened?!
Hi Larry,
We have reviewed the details of your order. Your order was placed late on Friday, June 21. The label was created and the package was prepared on Saturday, June 22 yet USPS won't actually pick up or process the package until the next business day -- which was yesterday, Monday, June 24. You are absolutely correct in how long it was supposed to take. At the time of creating your label, our system showed 2 day - which would get the package to you tomorrow (Wednesday). According to USPS, you should receive your package by Thursday, June 27. We are truly sorry that you are disappointed, but we, unfortunately, do not have control over the shipping services processes or delivery schedules.
Very Happy,
The order process was very smooth, with updates how the order was filled. Shipping was quick, with tracking of the package for my convenience. Will defiantly be recommending to my Pickleball friends.
Hi Tim,
So happy all went will from order to receiving the item. We thank you for giving us a try and are happy to hear you will be referring us to your friends!
Super fast shipping both times. Item as described. Would do business again with them.
Hi Shane R.,
Thanks for the nice review. Looking forward to working with you again soon!
Very smooth very great customer service and I shop in person at the HR location and always feel very well served and great friendly people.
Hi Scott,
Thanks so much for the nice review. We are very pleased that in addition to our retail store, our online store is serving you well. We look forward to seeing you again!
Got my bag in no time! Would definitely buy from them again
Thanks for the nice review, Julie. We appreciate your business. Enjoy your amazing (one quite beautiful) tennis bag!
Good price and fast delivery! I'm glad to have found this company and will definitely order from them again. Thank you so much!
Hi Alexander,
We are so glad that you found us too! Thanks for allowing us to win your trust. We look forward to working with you again.
Easy purchase for gifting to a tennis fanatic. Receiver loves this shop, good prices for various great tennis associated products!
Hi Joe,
Thanks for the nice feedback. We have 4 great retail locations; 3 in Colorado and 1 in Las Vegas. We are so pleased you found us online - and took the time to review us!
Order arrived in a timely manner. Exactly what I ordered. Sent an email to ask for expected delivery date and received a quick reply.
Thanks for the nice review Kathie. We appreciate your business. Hope to see you back soon!
Online center sent wrong color. Store employee persisted to get the order straightened out and correct bag sent this week.
Hi Kim,
Thank you for your candid review. We are disappointed that the wrong color bag was sent to our Boulder location for you. I have reviewed the error with the clerk that pulled the wrong item. We are sending the correct bag in Black, and it should arrive at the Boulder store on Thursday, however, please wait for a call before heading over to the store. We are sorry for any inconvenience this brought you and I hope you can give us another chance. We do appreciate your business - both online and at our Boulder location.
Quick ship, excellent product. Easy to find product on their page
I was looking for a specific racquet at the local GSM and they didn't have my grip size (and didnt offer to get one from another store or warehouse). The GSM online store had the one I wanted, but I inadvertently ordered the wrong racquet. When I called customer support, I was immediately transferred to the director of online sales. She went above and beyond to make sure I got the correct racquet from another store and sent me a free return shipping label to ship back the incorrect one. The customer service experience made a loyal customer out of me!
Thank you so much for the wonderful review! Customer experience is very important to our company. We strive for 5-Star service, not just online, but in our retail stores as well. I'm glad you didn't give up on GSM. We truly appreciate your business and look forward to having you as a loyal customer!
Ordered a tennis bag online received within the shipping time stated on the order. Great experience.
They went beyond, was very attentive to details, and made my purchase easy.
Thank you.
GAME-SET-MATCH went the extra Mile for ME! (They are serious about their Tennis' patrons; I ordered 3 racquets from them, and a Ms.Chrissy Ready head of the On-Line department matched all three racquets so the specs would be the same, at no extra charge!) They understand the Tennis player's mind! With that being said, I will only buy from them', It's the personal touch that the warehouse's on- line are not willing to do!
Thanks Ish! It was such a pleasure to speak with and help you. It was very easy to "geek out" with you and match your passion for the sport, particularly with your equipment. We look forward to working with you again! Enjoy your new sticks!
Chrissy was very professional and helpful. I had a pleasant customer service experience.
Thank you Joyce! It was fun helping you make your selection. We appreciate your business!
From the business
Established in 1989, Game-Set-Match, Inc. (GSM, Inc.) is the premier racquet and paddle sport retailer in Colorado. With 4 retail stores along the front range of the rocky mountains, GSM, Inc. provides world-class B2C and B2B service to Colorado residents, teaching professionals, racquet and paddle clubs, and pro shops. With our online store, we are not able to provide the same world-class service to the rest of the United States.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jim,
We're so sorry for the inconvenience. As we indicated in the email we sent you this morning, the system alerted you last week to the order cancellation. Please check your junk mail. The refund was processed. It could take up to 7 days for it to appear on your credit card statement. Again, we know this is truly inconvenient and appreciate your understanding.