Game-Set-Match,Inc Reviews Summary
Game-Set-Match,Inc has a rating of 3.5 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Game-Set-Match,Inc most frequently mention and customer service. Game-Set-Match,Inc ranks 3rd among Tennis sites.
As always, Game-Set-Match provides excellent customer service! This particular time it was Andrew, who was very helpful. Very knowledgeable and friendly staff at both the Centennial and University Hills locations!
I was looking for an ASICS Tennis racket and expected to pay over $100 for it. Found it here for a Great price. The shipping was free and fast! Very satisfied customer.
Fantastic customer service - very helpful and polite
Thank you for shopping with us! We appreciate your very nice comments and hope to see you back again!
Service for my order was friendly and immediate. Staff was extremely helpful.
Thank you for the nice review, Scott. It was great speaking over the phone, and we are pleased that you had a great experience. Many thanks for shopping with us!
Ship quickly and the ball is great to the young kid to play.
Thanks for the kind words. We enjoy working with you and appreciate your continued business!
Kathryn was very helpful and responsive. Great online and telephone shopping experience.
Hi James! Thank you for leaving such a nice review. We are so pleased that you had such a great experience and hope you shop with us again. Like you, we think Kathryn is pretty awesome!
Tennis balls are hard to find these days. I ordered a case from Game-Set-Match and they were shipped to the store closest to me within two days. I also got a call and an email when they were ready to pick up - quick and efficient service.
Thanks for the glowing review, Mary! We know tennis balls are in short supply so we are excited that we were able to take care of you. Thank you for being a customer, we appreciate you and your business.
Ordered a case of high altitude tennis balls online, needed for league play. I did pay for the three-day shipping, and the actually arrived a day early. Kudos!
Hi John,
Thanks for the great review! Glad your case arrived early! Good luck this league season.
They contacted me to confirm my address right away. And mailed it out the same day. Very friendly and efficient.
I was shopping for a particular tennis racket that was unavailable locally so I began an online search. In comparing the same product from one company to another I determined you had the best price and ease of ordering. I was pleasantly surprised when it arrived not only on time but already strung, which is rare for a new racket bought online.
Hi Ronald, thank you for such a nice review! We are very pleased that we had exactly what you were looking for. We hope to work with you again in the future!
The guys at game set match are nice but they unfortunately sent me some green dot balls that were dead. I didn't realize they were super dead until I opened all 6 bags. They would have allowed a return of unopened bags but it was too late for me. Better to just deal with tennis warehouse
Hi Scott. We appreciate your feedback. It's true that we don't take back opened, used items - however, we did give you a $50 gift card to use on any other purchase - that's nearly 1/2 your money back. The balls you purchased are low compression balls (as indicated by the packaging in bags, not pressurized cans) and don't bounce like a regular tennis ball - by design. You were also offered deeper discount pricing as a teaching pro. Our apologies that our attempts to reconcile were not on par with your expectations. We are sad to see you go elsewhere.
I placed an order for a tennis bag that was pretty much out of stock everywhere I looked. The order got held up due to USPS not picking up on schedule. I sent an email to see why it had not got past the shipping label. The store changed the shipper to UPS and it arrived 2 days later. They went above and beyond for an issue that was out of their control.
I love my bag and now I'm a big fan of this store!
Thanks for your understanding and your kind words. So glad you love your fabulous new bag and hope you find more great stuff you love at our store!
All of the staff are knowledgeable and helpful. I always have a good experience either in person or on the phone.
Thanks for your nice review Lisa! We appreciate you!
The order keeps getting postponed. It has not yet arrived.
Hi Karen,
I'm so sorry to hear that this package has not arrived. I received and replied to your email this morning with further information regarding your package tracking. There is nothing GSM, Inc. can do to correct USPS with package delays, however we have refunded your shipping charges and will reship your items Monday.
We thank you for your patience and understanding.
1/12/2022 update: Package finally arrived on Nov 30. Took 15 days for package to arrive at destination. Karen, thanks again for your patience and understanding. I appreciate your friendly tone in our email correspondence. Glad everything worked out!
I was worried about purchasing from a website I had never used before, but they were responsive and addressed my issues fairly. I was pleased.
Hi Cathy! We are so glad you found us and trusted us. We hope you continue to shop with us. Enjoy your holidays!
Knowledgeable and super friendly associates.
Great customer service!
Thank you for your purchase and for the nice review. Enjoy that OT bag! It's pretty amazing.
I ordered a tennis backpack and court targets for our grandson and the quality is very nice. It was delivered promptly too!
So great to hear that you are pleased with your purchase! Thank you for your order. We hope we can help you again soon!
Great experience. Very fast shipping. Would order from here again.
Thanks for the great review, Tia! We appreciate the nice words. Customer satisfaction is our #1 priority and we are so glad you had a great experience! Looking forward to seeing you at our online store again!
I called with a question and the woman was very helpful and sweet. The purchase online was very easy. Shipping was fast. Best of all. I LOVE, LOVE my new tennis bag! I would definitely purchase from Game-Set-Match, Inc again in the future!
Hi Jackie! Thanks for the kind words! We hope you enjoy your bag for year to come, and hope you come back to our online store!
I ordered a tennis bag which was in stock. The charge was made to my credit card. Then I received an email stating that there was a problem with the inventory and that I could cancel the order and receive a refund which it did. I was informed that the refund would appear 3-5 days later. It has now been over a week without a refund.
Hi David, as we have said, our records show that the refund was issues on day of order (8/7), however, based on the feedback you provided to us in email we have been working with our credit card processor for the past several days to find the problem. I will be reaching out to you today via email. We are truly sorry for this inconvenience. I assure you we are trying to resolve this and do not want an unhappy customer. Many thanks for your additional patience.
9/23 update: Hi David, I followed up in email with you on 8/17 and again on 9/9 but haven't heard back. I'll assume the refund made it to you without problems. Many thanks again for your patience and understanding.
From the business
Established in 1989, Game-Set-Match, Inc. (GSM, Inc.) is the premier racquet and paddle sport retailer in Colorado. With 4 retail stores along the front range of the rocky mountains, GSM, Inc. provides world-class B2C and B2B service to Colorado residents, teaching professionals, racquet and paddle clubs, and pro shops. With our online store, we are not able to provide the same world-class service to the rest of the United States.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Thank you for the kind words and the 5 * review, Kalle! We have 2 Andrew's - one at Centennial and one at UHills, both are awesome. Based on your recent purchase history I'm pretty sure you are talking about Andrew at the Centennial store. I'll be sure to pass this on to him. Thanks for being a great customer!