GainesvilleCoins

Purchased 100 gram gold bar. Waited 3.5 months and never received. Spoke with Nate, told me he was sending gold bar. Price of gold went up so they kept my bar and sent back my money. This seems illegal. Have purchased from this company many times in the past. No customer loyalty or service exists.

We have used Gainesville in the past with good results, but our April '24 order's promised dates have come & gone and our answers from Gainesville are very vague & non-committal, like "best info I have is that it's processing". Something smells bad here. Interestingly their website now makes you click on a 7 WEEK cycle before you can access their full website. Take your $$ elsewhere.

Ordered some silver coins on December 1 and was told 2-3 weeks, called and now it's 4-6 weeks. Asked about refund policy and they said there would be a return penalty. WHAT? Never recieved it how can they assess a return penalty. Definitely going to contact Florida AG office. These people also refused to tell me how large or small a company they are/were. Judging on some of the other single star posts, will not do business with them again. Very disappointed! Stay from these guys.

Would like to rate Black Beard rounds I ordered! Can't do it because they still haven't arrived! Ordered over 40 days ago, talked to customer service 3 time, can't or won't let me know when they will ship! Say ship in sequence of when ordered, won't let you know what place in que you are! Can tell you customer service and shipping is very poor! Didn't hesitate to charge credit card. Hope I didn't get scammed! Will update if received.

I have not been able to find a better company like Gainesville Coins, they are simply the best, their customer service is top-notch, their prices are very competitive and shipments arrive on time, I recommend doing business with them.

Spent close to $14k on silver, it's been almost a month and I am still waiting to receive my order. Their excuse is low inventory - why did they advertise 'in stock' if they didn't have it 'in stock'? I think they are waiting for the price of silver to drop so they can get a bigger margin.

I have bought at Gainesville Coins and I have always been satisfied, my last order was a silver ingot which arrived in excellent condition even better, I recommend buying precious metals, it is the best way to safeguard your money!

My check for 20 gold eagles one ounce cleared 10/10/24. Today is 12/14/24. Coins have not been shipped. If they had them in stock and were advertising them.,why weren't they shipped!,,,…?. Nate will not answer emails or communicate. BE CAREFUL VERY VERY CAREFULL if you chose to do business with GAINSVILLE. Rating subzero

I ordered (20) silver rounds on 28Oct2023. My check was received on 03Nov23. There was a (10) day hold, after which I expected my coins to ship (17Nov2023). It is the 21Dec2023 and no word when my coins will ship. Never order coins from Gainesville Coins! There are so many reputable bullion dealers out there - why deal will a company like Gainesville Coins that doesn't deliver.

Ordered August 6th. After a month, asked them the status of the order. They said they are behind and do not have an estimated ship date. Refused to respond to subsequent emails or phone calls.
Guess I was scammed.
Never again!

This company has very well trained staff in all precious metal products, shipping arrives just on time, they have great products and handle the best prices throughout Florida.

My order is now close to six weeks out after check cleared... what a pain. Are they waiting on the Mexican silver mine that shut down? Lol. It doesn't appear that this business is operating out of inventory.

ORDERED SILVER LAST JULY AND STILL HAVE NOT RECEIVED MY ORDER. FINALLY GOT A HOLD OF A LIVE PERSON AND SHE COULDN'T TELL ME ANYTHING! SHE HAD NO IDEA WHAT IS GOING ON WITH MY ORDER. YES THEY ENTICE YOU IN WITH A VERY LOW PREMIUM BUT IF YOU BUY A LARGE AMOUNT ALL THEY DO IS FLOAT YOUR MONEY AND YOU'LL PROBABLY NEVER SEE YOUR ORDER. I'M STILL WAITING! I TOO ORDERED FROM ANOTHER SUPPLIER AT THE SAME TIME AND I RECEIVED THAT ORDER WITHIN WEEKS FROM THE TIME I SENT MY CHECK IN. THIS IS VERY DEPRESSING THAT WE HAVE TO WAITE SO LONG FOR A PRODUCT. THEIR CUSTOMER SERVICE HAS BEEN HORRIBLE. THERE ARE OTHER COMPANIES THAT OFFER SIMILAR PREMIUMS THAT WILL SHIP YOUR ORDERS OUT AS SOON AS YOUR CHECK HAS CLEARED, LOOKS LIKE I'LL BE DOING BUSINESS WITH THEM INSTEAD.

Quick and easy online purchases, I have bought from Gainesville coins several times over the years and every time has been great. Customer service is fantastic and they communicate well. All coins are in perfect condition and weight what they are supposed to. Definitely will come back.

I recently placed an order and received it in a timely manner, Gainesville coins has a wide variety of products that some stores of the same type do not have, the prices are very fair and competitive

I have been waiting over 7 weeks for my product. Two shipping dates have come and gone. Now when I call they won't give me a shipping date simply stating they are behind fulfilling orders. I am in queu.what does that mean? Asked to speak to someone in charge. VM. No call back. Go figure.
When I asked for my money back they want to charge a restocking fee.
WHY?
This makes no sense given they cannot fulfill my order!
This is my first and last time to buy from this company.

This was my first time ordering and buying coins. I was impressed by the quality of the product and the customer service experience. I was a bit nervous after reading all bad reviews but nothing to do with it. The order arrived on time and I had little to no problem contacting them if I needed anything. Highly recommended

I was looking for a new dealer to buy my silver bullion from since I was unhappy with my old one. After comparing prices with a few different dealers I decided to give Gainesville Coins a shot. The entire order process was very simple and took only a few minutes. I paid using a cc and my order arrived in less than 5 days.

Very happy I made the switch and I would recommend them to anyone who asks.

I am a small time collector and have used several online sites for buying precious metals and Gainsville Coins is the one I use the most. They have the best prices consistently, even with the mark up for credit card purchases. They have always shipped promptly or indicated that there would be a delay when I submit my order. The packaging is bomb proof and indiscreet. I did call to talk to a sales rep. Once and probably won't be doing that again since she seemed annoyed with me and was not friendly or even very helpful. Customer service could use some work.