I was hesitant at first to renew may passport online but I needed it to be completed within two weeks to attend an important family event outside of the Country so I reluctantly chose this method. I had some questions about the application but was overwhelmed with the excellent professional assistance that I received from your customer support department. I am completely satisfied with your service and received my passport in less time than I was promised. I would absolutely and without reservation recommend your services. Thank you for the time and attention that you gave me.
I needed my passport renewed quickly as we planned a last minute trip to Italy. There are many services out there but g3 was recommended to me by a friend. From the moment that I filled out my application everything went very smoothly. A representative called within the hour and explained the rest of the process and what I would need to do. I mailed everything in and received my new passport back 7 days later. G3 also keep me informed with updates during the process. Excellent customer service and I would highly recommend!
Sent them my old Passport for renewal on Monday. Received my new Pass port on Friday of same week.
The best part of this service is they keep you informed of the progress along the way. This keeps the
Stress level down! We only had 8 working days to play with until our Trip.
Great service!
If there were an opportunity to error proof the DS-82 document before sending that would be helpful. I'm wondering what percentage of these documents need to filled out a second Time (like mine) due to an error.
I called 3 times with questions, because I was new to the whole passport issue. Each of the 3 people I spoke to, gave me crystal clear answers, and were ready to continue to assist me further if needed. They each took there time to make sure we were both on the same page.
With the understanding and knowledge that your people have on your product and the way they communicate was fantastic.
Thank you all for your help.
First time retail user of G3, multiple time corporate user. Fast competitively priced service. Getting started was easy and the rates were attractive as G3 offered 18 day service. Contacting G3 with a question was poor and then excellent. I had a long phone hold and then the call dropped. I finally reached G3 and complained. My problem was resolved. Passport arrived in 10 calendar days. Follow up call was answered promptly and my second question resolved.
The process is super easy. The representatives are very thorough and knowledgeable. I received my renewed passport in less time than expected. They kept me updated via email the entire process. Would recommend to anyone and would definitely use them again.
I want to say that I am very impressed with the service once we got past the hurricane issue. I'm amazed at how quick my visa was processed. I will use services again. Thank you so much for the fast service
The three service representatives I dealt with (Jess, Antonio, and Sandra) were the best! All were very patient and courteous, answering my many questions via several telephone calls on some days. They made it easy to complete the paperwork I needed to quickly receive my updated passport.
It was my first time to apply for a visa and my overall experience was truly amazing. Tatiana has been very good on giving me updates about the progress of my application. I never had to worry about anything because she was helping me in everything as far as the processing is involved. Once again thank you and I commend Tatiana for a job well done. I am very satisfied with your service. Thank you.
Teddy walked me through the entire process, and took extra time to make sure I understood the myriad of requirements. I felt that I was his only client, the service was that good.
Absolutely would recommend! Great job G3.
Jeff P.
Memphis, TN
Service was fantastic from start to finish. Knowledgeable person answered phone and had all my information on internal screen. I was updated by email every step of the way and passport was delivered on time.
Outstanding service. The rep walked me through everything, gave me his phone number if I had questions, etc. I received email notifications throughout the process. Totally pleasant and efficient experience.
I got a call within minutes of submitting my request on line, with details on how to move forward. Once I had the passport picture I called and they walked me through the application process. Basically they held my hand and made sure I sent asap. Once they received and until they shipped (less than a week) they kept me in the loop with emails. Fantastic customer service.
Thank you
Mark
Excellent passport renewal service! And I had my new passport in 4 business days (8 business days BEFORE I expected it). Brad and Carmen (Chicago) are very responsive and proactive with status updates. I would definitely recommend G3 and will use them again when the time comes! If you need a passport renewed quickly and painlessly, these are the guys to call!
Joe was incredibly responsive: he caught an error earlier on in my application process that could've resulted in a delay: he provided reasonable corrective action in the most timely efficient manner possible and literally saved the day in getting my passport back in time for a trip. I can't say enough good things about G3 and in particular Joseph's assistance on my particular application.
The agents were very informative and helpful. We had planned a family reunion and 3 days before our departure I realized my passport had expired. They walked me through the process and saved the day.
Teddy was great!
I have used G3 for years and have always had a great experience. I also LOVE the addition of the Passport Photo International app to your service...it has made things so much easier for both the crew and myself to get pictures taken asap. Thank you for all that you do.
G3passports was an outstanding company to do business with. Their customer service has been the best I've ever worked with, answered questions immediately and sent emails as promised. I had my passport expedited and it even arrived a day earlier then expected. I highly recommend using g3passports!
Really great experience working with you. I refer colleagues to you whenever they need passport/visa services. My son-in-law recently needed to obtain a Chinese visa and was about to enlist the services of CIBT but I encouraged him to use G3 instead, which he did. Your customer service beats theirs hands down. Keep it up!
Overview
G3 Visas has a rating of 3.7 stars from 396 reviews, indicating that most customers are generally satisfied with their purchases. G3 Visas ranks 3rd among Travel Visas sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members