About the Business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
FWRD has a rating of 4.8 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service, fast delivery and great experience. FWRD ranks 51st among Women's Clothing sites.
Instant Feedback
Great styles on the site, shipping very fast, returns easy. With few great choices in styles and sizes available in brick and mortar stores these days, having an online store like Forward is great. Excellent service all around-
Ordered one size bigger and had to reorder and get a smaller size which was straight forward and easy
I ordered a scarf that cost $340. I'm not sure what I was expecting, but I did not expect it to be such scratchy, itchy material. I've already started the return process.
Very satisfied with the sneakers. The website was easy to navigate.
Been looking for these specific sandals for months! Happy I snagged the last pair in my size. Shipping was so fast too!
Liked the selection and ease of purchase. Only wish my boots fit or came in à wide.
I unfortunately had to return them.
Item was in perfect condition, carefully wrapped and even came with tag of authenticity. Delivery was quick and received regular updates. Would purchase from here again!
Awesome customer service. My order was delivered overnight at no additional cost. The order made it in time for Christmas. Thank you to the team.
The goldbergh mittens were stained at fingertips, it seemed to be a color transfer from some other product. I returned the item and received a swift customer service and my refund was processed right away.
Great customer service fast delivery items as described. I ordered a pair of women's On Cloud gym shoes and they are wonderful. Thanks FWRD for lightning fast shipping. Will purchase again from this company.
I called for a return label. Excellent customer service. The lady on the phone was very nice and she helped me with my return label right away.
Love the sunglasses! Great service and super fast shipping.
Website was east to navigate, product arrived earlier than thought and generally a great service. 5*
Excellent service came on time.!
It came just in time for Christmas and they found I found the shoes that I wanted for my mom.
I purchased a pair of adorable Sorel boots for a great price. They were $150 everywhere but FWRD had them for $120. They arrived quickly and are perfect! I'm so glad I found this site.
Amazing things with fast shipping and easy shopping experience.
I was very hesitant to try this platform as a first time user but i was amazed at how fast the shipment came to me. Unlike other platforms as well the box was well secured and the original shoe box of my purchase came in pristine condition. I am very satisfied and happy with your website!
My order was successful. I loved the item. The order shipped fast. I loved how you guys confirmed the order before sending it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members