About the Business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
FWRD has a rating of 4.8 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service, fast delivery and great experience. FWRD ranks 51st among Women's Clothing sites.
Instant Feedback
Didn't believe they could actually deliver by christmas eve but they did! Less than 48 hours
Found a shoe that was in hot demand and the process was A++++, notifications sent and followed up all the way through past delivery!
No problems at all. Items were received as promised and arrived in excellent condition.
10/10 items reliable designer and lows 10/10 items reliable designer and low
Dress was not as described. I am 5 3 and petite. I ordered the dress and it was extra short, it did not cover my behind and my underwear was showing without bending down.
Very fast and smooth. I would recommend and likely to order again
Super easy and quick! Seamless process. Will buy her again!
Seamless and amazing would buy again, great products and great customer service
I recieved an item which was not in the shape I had expected and the customer service was so fast and so apologetic, refunded me so fast. I am extremely impressed by this company.
Only thing was size of delivery box was huge for an eyeliner but everything else was great!
Darling coat, I have received many compliments! Color is beautiful and fit is perfectly oversized.
Shopping at this online store was absolutely perfect and incredibly satisfying. From start to finish, everything exceeded my expectations. I'm highly impressed and will definitely be back!
Quickly got here. Pretty. Fit my christmas outfit. Good quality
Good job this is stupid that I have to leave more words and information and you emailed me three times.
Even though the shirt did not work out for me, the purchase and return was really easy. I don't know.
Great sales!
But I returned the garment because the description did not match the IRL item. Please use more content in your descriptions and don't let your stylist amend the profile of the garment just for the sake of the photo
Only the verification process panicked me a bit because I thought it was fishy. Overall my experience is great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members