Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Aimee, Honey & Kat provided great support in ensuring the correctly formatted address was used to ensure delivery to the German address by DHL.
Nica at Customer Service is great!
The response time is fast.
She handled my complaint perfectly.
Hi
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Chris
Easy to sign up, use my "UK address" to place a UK-only order and have it shipped within the UK and then on to my US address.
Joyce provided a quick and thorough support about my queries regarding German warehouse.
Hi David,
Many thanks for the 5 star review for Joyce!
They were really helpful and answering very promptly and competent
Real good service and functionality on the website easy going and fast shipping.
Hello Niels,
Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.
Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!
Many thanks,
AF
Very Happy with the service thus far. Have shipped several items quickly from the UK to USA.
Great service but quite expensive for the dimensions and weight of the package.
Hi Panayiotis
Thanks for your feedback.
There are only 2 factors that determine the cost for shipping which are size and weight.
At forward2me, we have always been transparent about our pricing and we guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/). You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Good option for the online buyer. Possible want more
Option on shipping cost.
Ordered a bottle whisky. Very friendly and very fast service. Great customer support.
Very friendly staff and up to the job
Wish you all the best
It was solved successfully in a couple of days with a useful advice
I was surprised at how easy it is to use this service. Also, customer service is very responsive.
Was impressed how quickly my parcel arrived but it was more expensive than I thought it would be.
Hi Nicole.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 3* rating.
Please be aware that the shipping quotes that you are provided from the pricing page on our website would have not included the additional Australian GST at this point.
This is because GST is calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.
We are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
Further information is also available from the FAQ's section on our website https://www.forward2me.com/australian-gst/
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
It was the best experience and I will repeat it. Thank you for your help and quick responses
TLDR: I had a small statue shipped to their German warehouse. I paid the fee for fedex economy shipping and I eventually got it 2 weeks later (delay while in fedex hands). Everything was very transparent, my package arrived undamaged.
Long Version:
This was my first time using a forwarding service. There was a resin statue I've been eyeing for awhile that was only sold through the publisher's eu and uk websites with no shipping options for the US. Getting the warehouse addresses from forward2me was very simple, they had 1 for the uk, 1 for germany and a few others.
I could not pay for the statue with my credit card because the website I wanted to order on did not allow the option to enter the US as country for the billing address, even though I had put a uk address. I submitted the request to have forward2me make the purchase on my behalf. They declined because even though it was the uk website, the package would ship to the UK from the EU and would have to go through customs to get to them. I thought that was polite of them to reject the request knowing there would be issues.
I was quite sad, not gonna lie. I was able to set up paypal to make the statue purchase a few days later -I hadn't thought of that at first because I just don't use paypal. I had the statue shipped to their German warehouse. I got an email when it arrived with description of the contents. Seems they do open the packages, but it makes sense they would- wild assumption that there are some things they cannot or will not ship internationally.
Upon getting the notification I logged in to check the shipping options. I paid for the cheapest fedex option which was international economy. I can't speak to how their prices compare to other services. They do let you keep the package there for 30 days and the option to have multiple things shipped to them and consolidated so you can save on shipping that way. I don't intend on ordering anything else from overseas anytime soon though so I just paid for my one item. I got the fedex tracking info maybe a day later.
Once in Fedex's hands, it traveled quite a bit in many directions before getting stuck for a week due to operational delays on fedex part. Total between ordering the item and getting it, it took 2 weeks and only for a day or 2 was it in forward2me's hands.
The statue and its box arrived in perfect condition today. I'm quite pleased, it looks great! I don't think I will be ordering from abroad anytime soon just because with so many hands and package having to pass through US customs, there are many opportunities for something to go wrong and I was very stressed waiting. That's not the company's fault, just the way things are. I'm happy with the service and will use them again if I have such a need in the future.
Hi,
Many thanks for your positive review.
If you need assistance with anything else please contact us at info@forward2me.com
Kind Regards
Chris
Fast response. Easy to use. I would recommend to all my friends.
Hello Edgar,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience using our service. Fast response and ease of use are top priorities for us, and we're delighted to know we've met your expectations.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any questions or if there's anything else we can assist you with, feel free to reach out.
Thanks again for choosing our service. We look forward to serving you and your friends in the future.
Best regards,
Regilyn
Great job kat, She responded to my question about my British mail
Hello Rana,
Thank you for sharing your positive feedback about the great and fast service provided by our CE Agent, Kat, in addressing your question about your British Address.
We're delighted to hear that Kat was able to assist you promptly and effectively. We value your satisfaction and will make sure to pass on your kind words to Kat.
If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help!
Kind regards,
AF
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rolland,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer experiene team, especially Honey!
If you want to use one of these addresses in the future, we do have a UK, UK tax-free, and a Japan warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
Customer Experience
Forward2me