Overview
Forward2Me has a rating of 4.6 stars from 1,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
My box was wet and pushed in on one side when it arrived but the products inside were fine. This was no fault of Forward2me but FedEx once it was received stateside. Great packing job saved my shipment. Was also very fast. Will definitely use again!
At first, there were a couple confusing elements / things I didn't understand, but after reading their instructions and contacting an agent who was very helpful, it was actually quite easy to use! I was a bit skeptical because I've never used a service like this, but my order came safe and sound. I will definitely use this service again!
Many thanks for the 5 star review. 😊
The answer to my inquiry was an explanation of the state of affairs, not the reason why it got to that state, so communication was not established.
Instead of explaining why something went wrong, the focus is on explaining what went wrong
Thank you for sharing your feedback. I sincerely apologize if our response fell short of addressing your concerns fully. Your point about wanting an explanation of how the situation developed, rather than just what occurred, is valid and noted.
We value clear and comprehensive communication and will ensure future responses provide better insight into both the reasons and the context behind any issues. If there’s anything further you’d like us to clarify, please don’t hesitate to reach out.
Thank you for helping us improve,
I had a great experience with Forward2Me. Their customer support was quick to respond (even during the Christmas and Holiday season) and provided confirmation shortly after I inquired about shipping items to the destination country. The shipment arrived faster than expected and in great condition.
Many thanks for the 5 star review. 😊
In recent years, I have received a number of packages forwarded by you and have had great help from Aimee. Good help and pleasant treatment.
Many thanks for the 5 star review. 😊
Some of the best shipping service I've come across
Thank you for the 5 star review 🙂
Couldn't recommend this company enough. The process is very simple and the communication is the best I've ever used. Nica helped me out massively and gave me constant updates on any issues I had at all. Would definitely use them again
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
This was the second time using the Forward2Me service and I couldn't be any more satisfied with the entire process. Their team took care of receiving my shipment, repackaging my items, and ensuring the new shipment was as condensed as possible to cut down on delivery costs.
Many thanks for the 5 star review. 😊
Perfect service. Impeccable packaging. Very fast shipping. Punctual communication.
Thanks for the 5 star review :))
Wens is from the best persons and gave me all the info about addresses,how to order,for the shipping and customs description now I know what to do
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Wens.❤️
I ordered a package in Germany (living in the Netherlands). The price in Germany was way lower on my goods, but the company was not shipping abroad. While this is all Europe, free transportation of goods and people is our right, so no additional taxes can be added to the costs of the order.
I decided to use Forward2Me, and it worked! I saved 300 euro on the order and payed an additional 33 euro for shipping to Forward2Me. Track and trace codes helped me to see where the package was, so I was never concerned of the package not to arrive.
Of course this took a bit more time to get my package, but I was not in a hurry to get it.
If I ever see a big discount in Germany again and the costs of re-shipping is less than the discount, I would just use Forward2Me again.
Many thanks for the 5 star review. 😊
Warehouse keeps disposing essentials even when told to keep them.
Today I received shoes without their original box! Which was absurd
-- UPDATE
After customer service contacted me regarding this issue, i would change the review to be a 4 star,
Customer service taking these review under consideration and contacting customers to solve their concerns shows a great deal on how the company prioritize their customers.
Working with a company that cares for their customers is the most important as misunderstanding and issues happens all the time, the most important is how to react to it.
Hi Ameer,
Thanks for the feedback.
Please expect and email we will review this case with the warehouse team to understand why the original box was removed.
Customer Satisfaction Team
Windy from the Germany warehouse location has been a pleasure to work with. She has amazing customer service and made me feel at ease when my package was delivered but was not showing up in my account. My experience with her has made Forward2me my default forwarding shipping service from Europe. Plus, the packages I've received from Forward2me have all been securely packaged and handled with care.
Thank you so much for your kind words!
We're happy to hear about your positive experience with Windy. We’ll be sure to pass on your compliments to her – she’ll be delighted to know her efforts made such a difference for you. It's great to hear that you felt at ease during the process, and we’re so pleased that our service has earned your trust.
We also appreciate your feedback on the packaging, and we’re committed to continuing to provide secure and careful handling of your shipments.
Thank you for choosing Forward2me as your default forwarding service. We look forward to serving you again! 😊
I shipped two articles of clothing. They said the packing had to be repackaged, which cost about $5 extra when I didn't see anything wrong with the original packaging. Overall, it cost more than $50 to ship when it normally costs $20
Thank you for your feedback.
Your package arrived at our warehouse with a weight of 1.32 kg and dimensions of 50 x 45 x 14 cm.
To help you save on shipping costs, we recommend opting for our repacking service. By resizing the dimensions, we can reduce the overall size and potentially lower the shipping charges compared to sending it as-is.
We are very confident that this is the best value shipping service from UK to USA of any forwarding company.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match and return to sender.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
Customer Satisfaction
I signed up with Forward2Me years ago ( in the early days I believe) and have been a regular customer with the Germany, UK and US warehouse facilities. I have had many irregular and demanding situations over the years and I can honestly say that Foreward2Me has consistently delivered valuable service at a reasonable cost and I am truly grateful. Sometimes they even went out of their way to suggest a better solution for my situation. Their Customer Service was responsive and useful. I rarely leave reviews but have been so impressed over the years of service that I feel compelled to leave this review. Thank you to all the staff at Forward2Me!
Thank you so much for your thoughtful and detailed review! We’re happy to hear that you’ve been a loyal customer for so many years and that our services have consistently met your expectations. It’s especially gratifying to know that our team has been able to provide tailored solutions for your unique needs. We truly appreciate your kind words and your trust in Forward2Me.
Ideal service, friendly and professional contact. I used many times.
Thank you for your kind words! 😊 We're delighted to hear that you've had a great experience with our service and team. We truly appreciate your loyalty and look forward to assisting you again in the future!
Nica was very helpful with my most recent York House shipment issue. It got solved quickly and I'm glad with the solution. Thank you!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Bought 2 items on eBay from different vendors and had them sent to my UK forwarding address.
Both were received successfully. Then combined them and shipped to me in China via FedEx
Received them ahead of the estimated time, packaging was very secure so very happy - thanks
Many thanks for the 5 star review. 😊
Very easy to use website and gets the job done. Can order wtv I want from any store in the counties that they offer amazing opens up the marketplace
Thank you for your feedback! We're glad to hear you find the website easy to use and convenient for ordering from your favorite stores. We appreciate your support and look forward to serving you again! 😊
Customer Satisfaction Team
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the 5 star review. 😊