Overview
Forward2Me has a rating of 4.6 stars from 1,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Everything was fast, smooth and without hassle. Definitely recommend!
Answer time a bit too late but the service is good
Thanks for the feedback. We always strive to respond within the same day, and while this reply took a bit longer than expected, we’re glad to hear you were happy with the service.
We appreciate your patience and will continue working to improve our response times while maintaining high-quality support.
Customer Experience Team :)
The platform is totally reliable. In addition, it offers different transport agencies with different prices, giving the possibility of including transport insurance.
Completely satisfied with the experience.
Many thanks for the 5 star review. 😊
No issues in accepting or delivering the package, everything works as intended, very professional and easy to use and fantastic service! Overall amazing!
Many thanks for the 5 star review. 😊
A quick response from the support team, especially a detailed answer, especially from Nica's assistant, this helps a lot
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
A shipping charge initially advertised as £39 turned out to be over £50 with all the extra nickel-and-dime cost additions before checkout finally happened. For the volume the company ships, I know they're making an astronomical profit off of shipping charges that quite small companies charge about £10-£11 for. It's a racket, honestly.
Hi Kristin,
Thank you for your feedback.
I’d like to share some details about your shipment. It was shipped using FedEx Connect Plus, which is the most economical option we currently offer.
Your shipment weighs 2.38 kg and has dimensions of 30x15x20 cm. The shipping cost is generally determined by the volumetric weight, which considers the amount of space your shipment occupies rather than its actual weight. This method is standard across most couriers, including DHL and FedEx. However, when the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight instead.
For your shipment, as it contains books, the cost of shipping was calculated using the actual weight of 2.38 kg.
We also noticed that you added the optional Combine and Repack for Safety and Delivery Confirmation Signature services.
We ensures your items are securely packaged to prevent damage during transit. This is particularly helpful for fragile or delicate contents. The Delivery signature, provides added security by requiring a signature upon delivery, ensuring your shipment reaches the intended recipient.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Customer Satisfaction
I had a great experience with the service. It is really easy to use, doesn't require you to pay a monthly subscription, their interface is simple and straightforward.
I also had to contact support to ask questions related to their inbound processes at the US warehouse and got a very detailed reply through WhatsApp (thank you Nica!)
It's an excellent service for people like me who from time to time need to buy something that's both not available in their region and not shipped outside the manufacturer's country.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I recently used Forward2Me's services for package forwarding and I'm incredibly impressed with the overall experience, especially the exceptional customer service I received. I had a slightly complicated situation involving a lost package and refund, and I want to specifically commend Windy and Jane for their outstanding handling of my case.
From the initial inquiry about the missing package, Windy was incredibly helpful and responsive. She patiently explained the steps involved and provided clear instructions, which made the whole process much less daunting. When I encountered a snag with my lost package, Windy stepped in and went above and beyond to find a solution. She explored different options, communicated with me regularly, and kept me updated on the progress. I was particularly impressed with their proactive approach and their willingness to go the extra mile to ensure a positive outcome.
What truly sets Forward2Me apart is their dedication to customer satisfaction. Windy and Jane's professionalism, empathy, and efficiency were truly remarkable. They transformed a potentially stressful situation into a smooth and ultimately successful refund process. Their communication was excellent throughout, and they always answered my questions promptly and thoroughly. I felt like a valued customer, and I genuinely appreciate their personalized attention.
Beyond the excellent customer service, Forward2Me's platform is user-friendly and efficient. The package tracking was accurate and reliable, and the overall process of receiving and forwarding my packages was seamless.
Thanks to Windy and Jane, I would wholeheartedly recommend Forward2Me to anyone looking for a reliable and customer-centric package forwarding service. Their exceptional handling of my refund process has solidified my trust in this company, and I will definitely be using their services again in the future. They are a true asset to Forward2Me!
Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that Windy and Jane provided you with exceptional support during what could have been a stressful situation. Your kind words truly mean a lot to us, and we will be sure to pass along your praise to them—they will be thrilled to know their efforts made such a positive impact.
At Forward2Me, we strive to provide top-tier customer service, and it's incredibly rewarding to know that we were able to turn your experience into a smooth and satisfactory one. Your trust and recommendation mean the world to us, and we are honored to have you as a valued customer.
We look forward to assisting you again in the future! If you ever need anything, please don’t hesitate to reach out. 😊
They insist on repackaging the goods. Every time. I often doubt they reasons to do so. And this often takes days.
I pay for express delivery and 2 days later the goods are still not shipped! And no updates received from them.
Have to email them many many times so that they finally take action.
UNACCEPTABLE
Thanks for the feedback.
We understand how frustrating it must have been to experience delays and to have to follow up multiple times while answering the same questions repeatedly.
Please know that your feedback is taken seriously, and we are reviewing our processes to ensure better communication and efficiency moving forward.
We value your patience and appreciate your understanding as we work to provide a better experience for all our customers.
Best regards,
Customer Satisfaction Team
Complete rip off- I ended up paying a massive customs bill for items from the UK to ireland plus very pricey postage- at least double the cost of my items- it's beyond a premium for the service
Hi Elizabeth,
Thanks for the feedback.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see on this occasion the volumetric weight is higher than the actual weight 5.08 kg so the shipping fees are calculated on the higher volumetric weight.11.80 kg.
When importing goods from another country, it's important to understand that customs regulations usually require taxes to be applied to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items in the packages.
The costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
I hope this clarifies and if you require further information please let us know.
Customer Satisfaction Team
I've used them a couple of times to get exclusive media and they've been very helpful every time. It costs a bit extra of course, because you're re-mailing things, but it's the only way to get some of these items and forward2me has treated me well every time I've shipped something to them.
Thank you for your kind words and for choosing Forward2me for your exclusive media purchases! 🌟 We’re glad to hear that we’ve been able to assist you effectively each time.
Your continued trust means a lot to us, and we look forward to helping you with future shipments. If there’s anything else we can do to make the process even smoother, just let us know! 🚚📦
I use Forward2Me when buying from the USA as most of the stores I buy from don't ship to South Africa and on both occasions I received my orders in good condition handled by the Forward2Me USA warehouse.
The customer service is excellent and truly appreciate how the consultant assisting me (Joyce) ensured that my parcel was delivered.
She answered my emails instantly and was quick to resolve any issues or concerns I had. I will be using Forward2Me regularly.
Thank you for sharing your wonderful feedback! We’re thrilled to hear about your positive experiences using Forward2Me for your shipments to South Africa. Ensuring that your orders arrive in good condition is always our top priority, and we’re glad to have met your expectations.
We’ll be sure to pass along your kind words to Joyce—it’s always rewarding to hear how our team makes a difference.
Customer Satisfaction
Too expansive for send the small and light weight item, I never use
I can not understand that how come use expensive shipping company.
If use UPS, shipping cost is quarter.
Hi Shoichi,
Thanks for the feedback.
I see you shipped form UK Tax Free warehouse.
It is advisable to consider sending only high-value items to this address, couriers may incur slightly higher costs compared to shipping from our mainland UK address. Therefore, it's crucial to calculate in advance whether the VAT savings on the purchase outweigh the potential increase in shipping expenses from this facility compared to shipping from the UK mainland.
With UK tax free warehaouse - we offer DHL and FedEx. Furthermore, it's importnat to note that when you ship items from the UK Tax Free warehouse, you remain responsible for paying the duties and taxes once the shipment reaches its destination country.
The term "Tax Free" specifically pertains to the exclusion of certain sales taxes within the UK, but it does not imply exemption from duties and taxes imposed by the customs of the destination country, whether it be in the UK or Guernsey.
I hope this information assists you however if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Customer Satisfaction Team
Forward 2 Me has been a great forwarding company I've been using for 2 years. Their customer service agent Joyce helped me with a little issue that popped up, she is always very friendly and helpful.
Thank you Joyce for all of your help. Xxx
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Staff is absolutely clueless and unhelpful. They refuse to change their minds when presented with clear evidence they were wrong. My order was delayed unnecessarily because they marked some of my packages as having batteries when they didn't, and they kept quoting text from an unrelated product that did have batteries. Should learn how to do basic internet search.
Hi Filip,
Thank you for taking the time to share your experience with us.
Upon review, we noted that the shipment was flagged as dangerous goods due to the inclusion of three rechargeable battery-powered electronic devices.
Please be advised that we allow customers to ship up to two lithium battery-powered items in one package, as this does not fall under restricted shipping.
If there are more than two batteries in a shipment, it may indeed need to be repacked. This is typically due to safety regulations concerning the transport of batteries, especially lithium-ion batteries, which can pose risks like short-circuiting or overheating. Repacking ensures that the batteries are properly cushioned and isolated to prevent potential hazards during transit.
Once again, we apologize for the inconvenience.
Best regards,
Customer Satisfaction Team
It was really very complicated. I had to do a lot of things online. I needed help constantly. And then it was really very expensive. So I cannot quite recommend the service. But the people who work there are really very kind and helpful. Well, maybe it was just AI, you do not know these days, do you?
Thank you for your feedback.
We understand that the process might have seemed complicated.
We are constantly striving to improve our service, and your feedback is invaluable in this regard.
Please email us directly at info@forward2me.com so we can identify areas where we can simplify the process and provide more clarity and support.
We are glad to hear that you found our team members to be kind and helpful. We always have human agents available to assist with more complex inquiries and to provide personalized support.
Sincerely,
Customer Experience Team
I've used forward2me several times and have never had any issues. I've used the warehouse in UK, Germany and the US and am very happy with the service. Living in Europe, however, I do find that the shipping quote from the US tends to be quite high so I don't use that one as much. All in all, would recommend to anyone in need of a forwarding service.
Many thanks for the 5 star review. 😊
I like to use Forward2me when I want to have packages delivered from Great Britain to Austria.
The entire ordering process on the Forward2me homepage is simple and time-saving.
The price calculations of the various suppliers are also easy to access and, above all, acceptable.
All in all, I am always satisfied, because the communication, understanding, etc. also works well.
I can only recommend it.
Thank you so much for your wonderful feedback! 🌟 We're happy to hear that you find our ordering process simple and time-saving. It's great to know that our price calculations are transparent and acceptable for your needs. Your satisfaction and positive experience with our communication mean a lot to us. 😊
Thank you for recommending us, and we look forward to helping you with your future shipments from UK to Austria! 🚚✨
They aim for 24h processing but you would be lucky to get that. Usually a parcel delivered on day T is acknowledged on T+3 or T+4, then it takes another few days for them to open it and check it, and if you decide to post it, it won't be posted for yet another day. Otherwise satisfied with the service
Thank you for sharing your feedback with us.
During peak season, we experience higher-than-usual demand, which may result in slight delays or longer processing times. We understand the importance of your shipments, and our team is working diligently to ensure everything is handled efficiently.
We appreciate your patience and understanding as we work to provide you with the best possible service during this busy time.
Should you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Customer Satisfaction
It only took 2 days after delivery to forward2me that is was delivered at my place. I'm really happy with the fast shipment and picture of the package
Many thanks for the 5 star review. 😊
- Visit Website
- Preston, Lancashire, United Kingdom
- Edit business info
Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the 5 star review. 😊