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All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
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I don't wanna talk bad about the whole business, they do have a caring staff! I understand they work hard I understand people have birthdays and they take vacations. The only thing I don't understand is after I settled, I called and called left messages. My attorney tells me one thing his paralegal tells me another, when I had to go Thur CE line to get to talk to someone. I get an email explaining to me how much I'm supposed to get and what they receive with something else and I didn't understand nothing in that document. I was told I'm still waiting on a judge to sign off it. I tried to call again yesterday and I got a supervisor cause I was up set I'm getting told only little things when they get frustrated with me, so yesterday the supervisor asked why would I won't to quit on a case that is complete. Well I was never told it was completed cause what I thought was if the case is complete you should have your money. So since I can't get solid answers from them does anyone have any advice or know what happens during this whole process, cause I never sued anyone so maybe imma little clue less.
The staff gave me a feeling of comfort, knowing my case is in good hands.
Hi Kristina! Thank you for taking the time to leave us a review. We are happy to see that your experience so far was a positive one! Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
I received more than one email informing me Morgan and Morgan would be representing me in a matter, when I made appointment. After calling to confirm time, a female who only identified herself as Tatiana was incredibly rude, obnoxious and off putting informing me that the voluminous emails I had received were a figment of my imagination despite having printed a half dozen of the emails informing me we would"be getting started" and they were excited to be representing me in the matter. I am still shocked by the attitude and incredibly rude treatment this woman provided me with. I am still unsure if the appointment time they made was genuine and naturally wouldn't consider allowing such an individual to represent me in any manner whatsoever. Ridiculously horrendous treatment
This is Tariq from the Client Experience team and I am sorry to hear about your experience. Please reach out to me so we can locate your file to further assist. We strive for excellent customer service and if there is something amiss, we want to make it right. You can call or email me at cx@forthepeople.com or 888-488-0018 Looking forward to hearing from you!
I got hit by a car, it was a hit and run. I couldn't get the license plate number and didn't know anything about getting a law firm involved. Some one told me to call these guys and the lady I talked to was absolutely amazing. Very supportive took care of me there was no cost at all. I'm very glad I called whether I get justice and win the case or not. Very grateful.
Lacy, thank you so much for your sweet comment. This has made our day over here! We hope you have an amazing day and wish the best with your case. Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Well this is my first time ever looking for help in my situation. I am physically disabled to do any kind of physical work and injured while working. I had no clue how to go about getting help and with a simple phone call, they seemed to want to help me. Which was refreshing to hear.
Hello Raymond, my heart goes out to you and what you are going through. We consider it an honor you have come to our firm for assistance and truly appreciate your review. I hope you take care and wish you all the best going forward. Should you have any additional questions or need further assistance our client Experience team can be contacted at cx@forthepeople.com or (888) 488-0018. - Jared
I'm just starting this process so I can't give a full review
Hi Leroy! Thank you for taking the time to leave us a review. We are happy to see that your experience so far was a positive one! Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Morgan & Morgan advertise on TV that they can help you with your law suit against zantac. Well that is all fake
Kathy, we're so sorry to hear your experience with Morgan & Morgan was not what you had hoped. Please contact us privately if there is anything we can do to make this right. We wish you the best in the future. Client Experience Team - cx@forthepeople.com - (888)488-0018.
They were very nice.
Took time with all directions
Sandra thank you so much for your sweet comment. This has made our day over here! We hope you have an amazing day and wish the best with your case. Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Minimal contact so far. I have just received the retainer form.
Hey Jackie! Thank you for your rating. Here at Morgan & Morgan we put compassion and care at the forefront of our services. For this reason reviews like yours mean a lot to us. Should you have additional questions or need further assistance, please feel free to contact us at: cx@forthepeople.com or 888 670 2630
The review went very smoothly and the young lady was very helpful with this interview.
Hi Richard! How awesome of you for taking the time to leave us a review! We are extremely happy to know your experience was an excellent one and wish you the best with your case. Take care and have a great day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
I was on the phone waiting to talk to someone about a consultation appointment i was trying to set up and was told i would have to wait hours because they were dealing with a big client that had priority over me, the receptionist then goes on to say that maybe if i was suing someone like Mike Tyson then maybe I'd get some help sooner... i was in shock when i heard that, who even says that to someone? Very unprofessional! I'd advise seeking counsel else where. Heck call Sal! Instead maybe...
I signed up on the website and received a call in less than two minutes, getting connected to a case representative. I was able to go over everything in detail and get everything prepped for the legal team. Everything was quick and easy and my case representative was very detailed in getting necessary information and setting expectations.
Hello Keith, we appreciate the positive feedback. It means a lot! Hope to see you again in the near future! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Quick and responsive friendly I'm glad I heard about this thru google
Hi Robert! How awesome of you for taking the time to leave us a review! We are extremely happy to know your experience was an excellent one and wish you the best with your case. Take care and have a great day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Excellent service. Very helpful with everything and explained everything in detail
Hi Chucassia! Thank you for taking the time to leave us a review. We are happy to see that your experience with us was a positive one! Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
The gentleman who helped me was great and very helpful
Yamile thank you so much for your sweet comment. This has made our day over here! We hope you have an amazing day and wish the best with your case. Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
They were very helpful on my case. All the employees were very kind and helpful. I could tell that they were very dedicated to seeing I was happy with their help
Hey John! We appreciate the positive feedback about your experience. We take pride in serving our customers and hope you have a great day! Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
I had a great experience! They respond so quickly.
Hi Kristina! Thank you for taking the time to leave us a review. We are happy to see that your experience with us was a positive one! Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Very professional, knowledgeable, and compassionate staff and attorneys.
Thank you for your rating. Here at Morgan & Morgan we put compassion and care at the forefront of our services. For this reason reviews like yours mean a lot to us. Should you have additional questions or need further assistance, please feel free to contact us at: cx@forthepeople.com or 888 670 2630 - Mike
Very pleasant and sympathetic towards my injury. Highly recommend on professionalism and understanding how traumatic going thru something like this is.
Hi Lina! How awesome of you for taking the time to leave us a review! We are extremely happy to know your experience was an excellent one and wish you the best with your case. Take care and have a great day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Darryl! How awesome of you for taking the time to leave us a review! We are extremely happy to know your experience was an excellent one and wish you the best with your case. Take care and have a great day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.