Placed an order which after a month I did not receive. Contacted them for a status update and received a robo response that they would look into it and respond. Well, they never responded. A couple weeks later asked to cancel the order and get a refund. Neither happened. Would give zero stars if that was possible.
Horrible customer service. I have sent this company two messages. Neither were returned. My shipment has taken so long that I could've had it strapped to the back of a tortoise and pointed it in the direction of my house and it would've gotten here quicker. I have no way to review the product because it still isn't here. I will never order from these people again.
A broken bracelet arrived. I called customer service. They they were sorry and hung up. I ordered some shoes. Came with all Chinese writing. Even UPS couldn't figure it out, so I can't return them. Thank God for Pay Pal. I would NEVER do business with this company again.
After waiting several months for two bracelets I ordered they arrived - but they were the wrong bracelets. I tried to return them in exchange for the correct bracelets and they said too much time expired! Now I stuck with 2 bracelets bearing a saying I don't believe and am without the gifts I wanted to encourage two friends.
I ordered kissing whales key chain, after several weeks they sent kissing pigs. I asked for a refund, they said they would send the whales. It's has been over a month and despite my consisten request for a refund they said they can't because it is in process and that was one day after they said it was back ordered. They are thieves and liars do nothing buy anything from them. You won't get it.
Reading these reviews surprises me. The people complaining about, it's not silver its not gold are uneducated when it comes to jewelry. The prices Florence Scovel offers it couldn't be possible for the pieces to be real silver or gold. I have never had a problem with their delivery or customer service.
Today is March 23,2019 and I placed an order on January 26th, 2019 for 2 Grandmother/Granddaughter bracelets to give to my granddaughters on their birthdays in February as a small side gift. I got a message on January 28th that it was on its way. Hmmmmmmm... it must be going by Pony Express... still not here. Maybe I'll get them in time for 2020... Never, never, never, never again!
I saw Cubic Zirconia necklace on my friend. I just got impressed with it so much that I placed the same set order on Florence Scovel. I received my order on time. I love it! Thanks for the great service!
I ordered a wraparound watch bracelet on Sunday, it arrived today. After reading reviews I was dubious about receiving product at all, but my concerns were unfounded. The bracelet was as described and was very good value. This is inexpensive jewellery not Tiffanys so best to keep expectations realistic. Would definitely use again
Have given a five only because these earrings were smaller than i thought, but not taking anything away from the design, i absolutely love them. Delivery considering it is Christmas run up was very speedy, i have no adverse comments regarding product and delivery. Will be buying again.
Did arrive but needed 2 emails then received many emails back with took 10 days which is not bad but not 24 hrs as described. Mother and granddaughter moon necklaces sort of thing you would buy on holiday in cheap gift shop, even said on plastic packaging made it n China! But after all negative comments relieved they at least came. Would not us company again.
I ordered some bracelets on Nov 4,2016. It is Dec 12 and still nothing. When I email them, they send me a "form letter" (I know this because it says the same thing each time--I've received 3 of them) stating they will ship in 3-5 business days. I have filed a dispute with PayPal and will do so with my credit card company as well. Caveat Emptor (buyer beware). They are either not legitimate or at best, unethical.
Not sure why all the complaints, no body is perfect and you will never please everyone. Ordered 2 bracelets last Wednesday (holiday), and they arrived today, Monday. Product looks as described and the same as picture my wife loves it. Can not comment on quality, only time will tell.
I have ordered 3 items from you. I received them in a reasonable
Amount of time. They are lovely. Two of them were gifts. One item
Was for myself. We love them all. The quality is good.
I highly recommend you to my friends. Thank you so much.
Elaine M. K.
I received my package empty, and when I emailed the company, they immediately shipped out another one. I've ordered from them before and I love their jewelry pieces. Thank you for taking care of my issue so rapidly.
Wife saw a watch she liked on a Facebook ad. I was dubious' but given the price I thought I'd give it a try. Package arrived well packaged in a matter of days, and I received courteous emails too. Would highly recommend.
I placed two orders on the same day only a couple hours apart. For 2 weeks my tracking number said the "label was prepared for shipping". I contacted the company and they did respond telling me they were overwhelmed with orders and were working hard to fill positions to improve service and my item would be delivered in 3-4 days. 7 days later I received 1 of the orders but another 7 days later I am still waiting for the second order. An email I sent them has not been returned.
The order I received was great. I love the detail and craftsmanship, just wish they were more reliable.
It is very unlikely I will order from them again. In this era of Drove delivery service, waiting a month for delivery is not acceptable. This company has some serious supply chain management issues.
They have excellent customer service. Very helpful and clear. The jewellery is to die for and the prices are great. Perfect gifts for loved ones :) my daughter's adore their matching sisters necklaces!
I love their jewellery but had a problem with a ring that broke. Although it took several e mails to explain that it was a fault and therefore did not come under their 30 day return policy (or 60 can't remember). Anyway, they did understand and replaced the items for me. It's cheap for a reason I guess but I like their designs.
Ordered afternoon Manday and received lunch time Tuesday. Very surprised after all the bad reviews here. Bought bracelet in sale and did not expect too much but my daughter is delighted with her gift. I am a UK customer so perhaps luckier than overseas purchasers.
Overview
FlorenceScovelJewelry has a rating of 2.7 stars from 572 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlorenceScovelJewelry most frequently mention tracking number, credit card and business days. FlorenceScovelJewelry ranks 11th among Fashion Jewelry sites.
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- Mississauga, Ontario, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members