FlorenceScovelJewelry
website thubmnail of FlorenceScovelJewelry

FlorenceScovelJewelry

How would you rate FlorenceScovelJewelry?
grey star
grey star
grey star
grey star
grey star
Tennessee
1 review
2 helpful votes
Follow Patrick F.
Unfollow Patrick F.
Send Message
Share Review
Report Review

On December 5th I ordered a couple of items for Christmas. We'll christmas has come and gone and I still haven't received my items. What's the point of mail order if you can't receive the item on time after ordering it well in advance. Terrible company. Will never ever order from them again. Wish I had read the reviews first!

Date of experience: December 28, 2016
GB
1 review
1 helpful vote
Follow Rosalyn L.
Unfollow Rosalyn L.
Send Message
Share Review
Report Review

I ordered from this company on 16 July. They took my money straight away, No information on order status other than to say "unfulfilled" on my account page. Emailed them on 24 July to ask when I can expect despatch. No reply. Opened dispute with paypal on 27 July, no response from them. Finally receive an email today, 29 July to say items despatched. No signature on email so no-one to reply to.
Very poor. Haven't seen the items yet but I won't use them again even if good quality.

Date of experience: July 29, 2015
GB
1 review
18 helpful votes
Follow Mandie D.
Unfollow Mandie D.
Send Message
Share Review
Report Review

I was a bit concerned after placing an order before I had read these reviews. However, although I didn't realise at the time that the company was not in the UK, my order was delivered ok albeit a month after ordering and it was over the Xmas period. Some people have said quality isn't good but then the quality of the goods I ordered is to be expected for £4.99. I'm happy with the delivery time coming from the States and quality is ok.

Date of experience: January 5, 2015
California
1 review
3 helpful votes
Follow Wendy L.
Unfollow Wendy L.
Send Message
Share Review
Report Review

I ordered two bracelets as Christmas gifts-- the bangle was fine but the one that required a lobster clasp for fastening has no clasp at all. Mistakes happen, but I have written to them twice (using the customer service email address from their site), AND they have not responded to either e-mail. So I will clearly not get a replacement in time for Christmas. What a scam!

Date of experience: December 21, 2015
GB
1 review
5 helpful votes
Follow linda A.
Unfollow linda A.
Send Message
Share Review
Report Review

Absolutely Rubbish
July 28, 2016

I ordered things on 2. 7. 16 and am still awaiting delivery.
I can cope with a delayed delivery but am now experiencing the ignorance of having my requests for updates ignored... I will never do business with you again.

Date of experience: July 28, 2016
GB
1 review
7 helpful votes
Follow Lenore G.
Unfollow Lenore G.
Send Message
Share Review
Report Review

Appalling service.
December 27, 2015

The last review could have been me. Items incorrectly ordered by me but returned immediately with tracking order number. Just the beginning of my troubles. Seven emails and almost two months later still have not received two items requested but only one. In addition they "kindly" resent me the two items that I incorrectly ordered in the first place. The net result is that only one of two daughters received her bracelet. For the future do not go near this company with a fifty foot barge pole!

Date of experience: December 27, 2015
GB
1 review
12 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Send Message
Share Review
Report Review

Buyer beware!
September 16, 2015

Absolutely shocking service. Bought two items, one for my son and one for my daughter. Weeks later and neither have arrived, although money went from my account very quickly! Emails have been ignored as have comments on their fb page. Seems many others are having the same problem and comments get deleted from their page. I'm disgusted by their conduct and amazed they are allowed to get away with taking people's money! Stay well away!

Date of experience: September 16, 2015
GB
1 review
4 helpful votes
Follow Joanne T.
Unfollow Joanne T.
Send Message
Share Review
Report Review

AVOID
December 16, 2016

Where is my item and why are you ignoring my questions, then send me a customer feedback form! No items now no money to replace the xmas gifts i trusted them to deliver, no answer to emails, would not give them 1 star

Date of experience: December 16, 2016
GB
1 review
3 helpful votes
Follow Frances M.
Unfollow Frances M.
Send Message
Share Review
Report Review

Still waiting
November 21, 2016

I ordered a bracelet in June of this year and it has yet to arrive 5 months later. I have contacted them by email at least five times and been told various excuses as to why I had not received my item. Frankly at this stage I'm holding my hands up to being completely had by this lot.

Date of experience: November 21, 2016
Texas
1 review
2 helpful votes
Follow Christine N.
Unfollow Christine N.
Send Message
Share Review
Report Review

3-5 business days for shipping is an absolute joke. It has been 3 weeks, still nothing. USPS has a label created but nothing since then. I emailed them and got a response that they are sorry and gave me a 20% off for my next purchase for my inconvenience. I will never order from them again. I have looked everywhere for a phone number so I can speak to someone and can't find an actual phone number anywhere. Now they are not responding to my emails. Does anyone actually get merchandise from this company? Does anyone have a phone number for them?

Date of experience: December 23, 2016
Nebraska
1 review
5 helpful votes
Follow Gale T.
Unfollow Gale T.
Send Message
Share Review
Report Review

Terrible customer service! I have e-mailed and sent messages regarding an order I paid for and didn't receive. They do NOT respond! I could handle a simple apology and explanation, but to totally avoid and ignore customers is unacceptable!

Date of experience: December 11, 2014
Wisconsin
1 review
6 helpful votes
Follow Lynn R.
Unfollow Lynn R.
Send Message
Share Review
Report Review

I was going to order several items from this company for my granddaughter's but after reading the reviews…decided not too. I don't need the stress that 99.9% of those who have posted reviews have had. Sounds like the company needs to get their act together.

Date of experience: December 28, 2015
GB
1 review
0 helpful votes
Follow Debbie B.
Unfollow Debbie B.
Send Message
Share Review
Report Review

I bought 4 items for my husband, daughter, son and myself. Small gifts that said it all. Really impressed with the speed they were sent out and the quality of the items. I will definitely be back. After all Christmas is just around the corner. Xx

Date of experience: August 27, 2015
Canada
1 review
2 helpful votes
Follow Shannon S.
Unfollow Shannon S.
Send Message
Share Review
Report Review

They are based out of Mississauga On. I live two hours away in London ON. So why am I being charged in US dollars?

Other places on here paid 9.95 for faster shipping, mine option was over double. For a necklace and bracelet. WHAT THE HECK?

Date of experience: July 8, 2016
GB
1 review
1 helpful vote
Follow Tina H.
Unfollow Tina H.
Send Message
Share Review
Report Review

Getting somewhere
December 12, 2015

Following my recent concerns with this company, I am pleased to note that I have had two emails to say my order is in transit so fingers crossed.

After 15 days my goods arrived and they look lovely. They need to work on actual communication if they get emails. But once they have packed the goods the updates are good

Date of experience: December 12, 2015
New Jersey
2 reviews
21 helpful votes
Follow Marce M.
Unfollow Marce M.
Send Message
Share Review
Report Review

Took forever to get order, and an item was missing.
I emailed them informing them... no response.
Kept getting emails trying to get me to buy more... I responded to one of those (same email address) stating my problem. Still no response.
I replied emailed them again, this time I got a returned email from server because I am now blocked.
Will be calling my bank to report fraud!

Date of experience: January 1, 2016
Florida
1 review
8 helpful votes
Follow Judy E.
Unfollow Judy E.
Send Message
Share Review
Report Review

I bought a Mother-Daughter bracelet for Christmas and the chain broke on it the following day. This collection of jewelry this industry sells is a rip off. Do not waste your money. Imagine my embarrassment! A total waste of money. I will NEVER order anything from this establishment again. The inscription read "The love between a Mother and Daughter is Forever. Pitiful!

Date of experience: December 29, 2014
Illinois
1 review
4 helpful votes
Follow Suzanne P.
Unfollow Suzanne P.
Send Message
Share Review
Report Review

I am waiting for an order that I placed on Dec 13, said shipping label was created on Dec 14. USPS has never received the shipment when I go to track it and I cannot get any response from customer service. I have filed a complaint with my paypal account and am getting ready to request my refund! Horrible customer service. No customer service

Date of experience: December 23, 2015
Virginia
1 review
7 helpful votes
Follow Mary K.
Unfollow Mary K.
Send Message
Share Review
Report Review

Did receive my order and the lady is right, I could go to the dollar store and do better. The bracelet I wore today is already broken. I spent a lot of money. I am really upset. Please do not order from this company. Very cheap merchandise. I give them no stars but I guess I have to put something in.

Date of experience: December 2, 2014
Georgia
1 review
5 helpful votes
Follow Diane S.
Unfollow Diane S.
Send Message
Share Review
Report Review

Bought 2 of their magnetic iPhone/android chargers. Waited almost 3 months with no updates for shipping but of course they took the money right away! Finally had to complain through pay pal to get any response from this company at all. Total purchase was just over 25.00. What i finally received was complete garbage. Missing components so the damn things wouldn't even work! Then to add insult to rip off, they require a valid tracking number to return their garbage to them. This means you have to spend another 14.00 dollars to get back 11.00. This company sucks! Unfortunately, i can't tell everyone what low down, no integrity, thieves these people are but hopefully someone will be deterred from sending them money.

Date of experience: May 20, 2017

Overview

FlorenceScovelJewelry has a rating of 2.7 stars from 572 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlorenceScovelJewelry most frequently mention tracking number, credit card and business days. FlorenceScovelJewelry ranks 11th among Fashion Jewelry sites.

service
42
value
33
shipping
39
returns
16
quality
29