FlightNetworkReviews 2,248

I booked a flight with this website that I unfortunately had to cancel due to a death in the family. While other companies that I had used for that trip were willing to accommodate changes due to bereavement and had customer service representatives who were helpful and interested in problem-solving with me, I'm afraid the same cannot be said for FlightNetwork. They did not allow me to change my reservation $300 fee plus fare difference. Andraes, the customer service representative was to put it simply useless in response to trying to help, and he was a bit snide. I would say I hope the company takes action to limit his contact with customers, but given their ridiculous policies, I would say such an incompetent and rude person actually represents their company well. Companies like this are supposed to make traveling more convenient and easier. In a difficult time for me and my family, FlightNetwork did the opposite. Stay away!

I am a frequent traveler purchasing online for about 10 years for myself and my family of 5... without a hitch until FLIGHT SCAMMERS of India... Fraudulent 45 dollars for BAGGAGE INSURANCE that I would NEVER agree to because I do not check bags, or allow 45 dollars in online theft. Called them within 5 minutes where in India they explained there was nothing they could do about it and if I would only book the other 3 flights for the 5 of us then possibly... tried to keep me on hold for 2 hours to charge the card. Which I cancelled on another line... travelling should be the adventure not online ticket purchase from thieves and con artists... booking number ******* made on June 7th 2019... even their recording states... Ïf you wish to cancel your baggage insurance or seat charges push 2... THEY KNOW EXACTLY WHAT UNATHORIZED 45 DOLLARS THEY ARE STEALING...

For months FlightNetwork held on to my refund--without, the very least, a notification email that they had received said refund from SpiceJet to be deposited to my account. So for weeks I contacted SpiceJet--as I had received news of the flight cancellation only from SpiceJet, and instruction to contact them for a refund--and all they kept saying was that they had process said refund to my account--which technically wasn't true; failing to tell me they had refunded FlightNetwork who in turn should have refunded me. I received no email from FlightNetwork, no instruction or notification that they had my money. This is sketchy business practice, at best, or outright collusion, at worst. FlightNetwork has yet to process my refund, even after I've contacted them on this matter.

I thought this was a great place to purchase my ticket turns out these people are scammers. I told them I needed to leave 5/31 and return 6/5 but these people booked out for 7/5. I told them there mistake and and they were like nope can't do anything you agreed. They never allowed me to speak to a manager. Put me on hold for hrs to speak with no one. Worst place ever never again will I come here. These people suck there all fournier's that can't pronounce anything right.

I booked tickets for my sister and I Feb 27th from ORD to CPH, in booking I left an e out of my sisters name. I noticed it as soon as I put the passport information in, contacted Flightnetwork, followed all instructions and never got the name correction. Called weekly, sent text just asking if I needed to do anything else, never got response. Called TSA for advice and was told see if airlines will help you. Spent hours on the phone but, thank goodness airline took care of problem. We have spent thousands on a trip we have saved years for and all could have been wasted if left up to flightnetwork. Pay close attention to your web site. I thought I was on the official airline web site. Realize places like Flightnetwork pay money to be first in your search. Make sure you are dealing with the airline and not Flightnetwork

Wow... Little did I know that in my neck of the woods lives and breathes a true passion to provide ultimate in global travel service... Flightnetwork - I admit - was in my blind spot for a while... but this year they emerged on my radar as I was growing more and more dissatisfied with cold indifference of off-shore call centres that most global brands use to hide themselves from their customers, thus increasing the distance between recipients and providers of the service that gave them a reason to exist - in the first place.
I admit I was shocked when your telephone specialist Patt revealed to me that he works his magic out of you Mississauga location... Wait, so I am actually dealing here with a neighbourhood business who has not outsourced and actually is a player on the global scene I somehow missed?
Kudos to you guys for winning my business today. I am so glad I actually got to speak with one of your best and brightest who quickly took charge of my request, understood my objective and over delivered in effortless execution of a time sensitive booking for me Patt, thank you for restoring my faith in home-grown world class customer service.
And for your colleague Courtney from the Marketing Department maybe a hint - Patt deserves praise for phenomenally handling my irate attitude and turning the situation around (I had a very poor experience just prior to reaching out to him, with two different agencies who have outsourced their customer facing departments, and their Manila and Kairo teams seam indifferent, out of touch, and out to lunch - unwilling to serve the customer). Patt really made an effort to be of service, and I am glad I didn't just go online after my search and clicked my way through to booking my seats on practically sold out flights for my upcoming vacation. I had the pleasure of stumbling upon a better way to make my travel happen - which Flightnetwork made very easy.

So try and retain more people like Patt, Courtney (he also had a discount coupon up his sleeve) and you will have something to be really proud off when market research benchmarks Flightnetwork against Expedia, FlightHub and all other major outsourced players in the field - whom you clearly blow out of the water.

And now I must pack and arrange a veggie meal for all 4 flights.

Cheers,
Phil

I'm a senior citizen and my eyesight is not what it was... I'm 63 and wear glasses for reading and distance. I didn't notice the small print on their webpage that mentions that the seat selection is an extra charge. What is worse is that they know that there aren't enough funds allocated on their site to seat selection approval by the airlines and so you can be almost 100% sure that the airlines will reject your seat selection so this is an outright farce to charge you more and a you won't know until you've paid that you were sucked in with no way to remove the option at the end. On top of that, the CSR was rude in insisting that they were right and that it's my fault for not seeing the small print... that maybe so but Quebec retail sales law says that you have the right to cancel options within a certain maximum amount of time after a purchase which is not the case here. I will be reporting this practice to the BBB and also to the Quebec consumer review board. Make matters worse they e-mailed me back insisting that they were right and in their right. Ridiculous! They showed no willingness to apply a certain amount of goodwill. Several times in my call back to them which by the way was only about 4.5 hours after my initial purchase and when I received their confirmation back by e-mail, I told the CSR that I believed him and that I had to get off the phone so that I could get back to work and he insisted that I listen to him. What a condescending SOB! If he were my employee, I would give him a stern warning and next time I would terminate him with just cause! I'm still so upset about this guy's poor behaviour that I have if I had a change of heart I would give the company a failing grade and post it all over my social media: FaceBook, Twitter, Instagram, LinkedIn and Messenger!